Contents
CHAPTER
PAGE
1
INTRODUCTION
About Your Integra™ 5 Scale ............................................................................2
Sleep Mode ...........................................................................................................................2
Safety Precautions .............................................................................................2
Scale & Keypad Identification ......................................................................... 3
Connecting Wires, Cables, & Meter ..................................................................4
Specifications..................................................................................................... 5
Getting Help ........................................................................................................5
2 USING YOUR INTEGRA™ 5 SCALE
Navigating the Menus................................................................................................... 8
Entering Alphabetic Information ................................................................................ 8
Tailoring Setup Options ................................................................................................9
Changing User Options .................................................................................................... 9
Entering the Supervisor Password .............................................................................. 10
Calculating Postage....................................................................................................... 11
Examples:
First Class ........................................................................................................................... 11
Adding Unlisted Service Fees ............................................................................... 12
Cancelling an Unlisted Service Fee ...................................................................... 12
Applying Postage to a Specific Acount ............................................................. 13
International ...................................................................................................................... 13
Standard Class................................................................................................................. 13
Entering ZIP/Zone Codes ........................................................................................ 14
UPS ....................................................................................................................................... 14
Using Special Features ................................................................................................ 15
Converting to Metric Weight ......................................................................................... 15
Generating Multiple Tapes............................................................................................. 15
Recalling a Fee ...................................................................................................................16
Entering Weight Manually ..............................................................................................16
Using the Scale to Count Like Parts ...........................................................................17
Accessing Meter Functions........................................................................................ 19
Funds.................................................................................................................................... 19
Account Status ............................................................................................................... 19
Inscriptions ........................................................................................................................ 19
Refill ...................................................................................................................................... 19
i
Contents
3 TROUBLESHOOTING
Clearing Error Messages............................................................................................ 22
Diagnosing Problems................................................................................................... 22
4 MAINTAINING YOUR INTEGRA™ 5 SCALE
Cleaning ......................................................................................................................... 26
Changing the Rate Card ............................................................................................. 26
INDEX .......................................................................................................................27
ii
Integra™ 5 User Guide
CHAPTER 1
INTRODUCTION
About Your Integra™ 5 Scale ............................................ 2
Sleep Mode ......................................................................................2
Safety Precautions ............................................................. 2
Scale & Keypad Identification .......................................... 3
Connecting Wires, Cables, and Meter .............................. 4
Specifications...................................................................... 5
Getting Help......................................................................... 5
1
CHAPTER 1: INTRODUCTION
The Integra™ 5 is a five-pound capacity scale with keypad and display.
It determines the weight of a mailpiece placed on the platter and
calculates rates and fees based on selections you make from the keypad.
The scale can also interface with and display a variety of information
about your Pitney Bowes electronic postage meter.
ABOUT YOUR
INTEGRA™
5
SCALE
The scale enters sleep mode if it remains inactive at zero weight for
more than five minutes. In this state, the display clears and all
information retained from the previous transaction clears.
Sleep Mode
Follow the normal safety precautions for all office equipment when
using this scale.
SAFETY
PRECAUTIONS
❒
❒
Use only the AC adaptor/power supply included with this scale.
To protect against electric shock, plug the AC adaptor into a
properly grounded wall outlet only.
❒
❒
The wall outlet should be near the scale and easily accessible.
Avoid using wall outlets controlled by wall switches or shared
with other equipment.
❒
❒
Do not route the AC adaptor cable over sharp edges or trap it
between furniture.
Do not remove covers; if the scale has been dropped or has
otherwise had the enclosure stressed in any way, call Pitney Bowes
at 1-800-537-2488.
❒
❒
Do not place lighted candles, cigarettes, cigars, etc., on the scale.
Use the equipment only for its intended purpose.
2
Integra™ 5 User Guide
SCALE & KEYPAD
IDENTIFICATION
Platter
(Weighing Platform)
Level
Indicator
Rate Card
(Under Platter)
Display
Scroll Keys
Color Control Keys
Alpha-
numeric Keys
Decimal
Point
Adjustable
Feet (4)
Zero
Enter
CE/C
Carrier, Scale, & Meter
Control Keys
Menu Selection Keys
3
CHAPTER 1: INTRODUCTION
1
CONNECTING
WIRES, CABLES, &
METER
Connect power cord to scale.
2
Connect meter cable to scale.
3
Connect meter cable to meter.
4
Integra™ 5 User Guide
Power supply:
Input:
Output:
Compliance:
120 VAC, 60 ±1Hz
9 VDC/500 MA
UL, CUL
SPECIFICATIONS
Physical dimensions:
LxWxH:
10.7 x 9.3 x 3 in.
(271 x 237 x 75mm)
5 lb. (2.2kg)
Weight:
Operating temp. range: +10C to +40°C
Weighing specifications: Max. wgt. displayed: 5.0 lb.
Increment:
UL, CSA
NIST
0.1 oz.
Compliance:
Weights & Measures:
Direct questions and requests for service to the
Pitney Bowes Diagnostic Center at
GETTING HELP
Y PHONE
1-800-537-2488.
B
Please be near your scale when you call.
Representatives are available Monday through
Friday between 8:00 a.m. and 8:00 p.m. Eastern time.
Visit our website for the latest updates and
frequently asked questions about Integra.
THE
ON
I
The Pitney Bowes Corporate page is at:
NTERNET
When connected:
1. Click on Mailing System. s
2. Click Product Supporitn the left-hand list.
3. Click on the down triangle ❒ in the dialog box to reveal the
dropdown menu.
4. Click on Integra Scale.s
5. Click Go.
5
CHAPTER 1: INTRODUCTION
6
Integra™ 5 User Guide
CHAPTER 2
USING YOUR SCALE
Navigating the Menus ........................................................8
Entering Alphabetic Information .....................................8
Tailoring Setup Options ..................................................... 9
Changing User Options ............................................................... 9
Entering the Supervisor Password.........................................10
Calculating Postage ............................................................11
Examples:
First Class...................................................................................... 11
Adding Unlisted Service Fees .......................................... 12
Cancelling an Unlisted Service Fee ................................. 12
Applying Postage to a Specific Account ...................... 13
International ................................................................................. 13
Standard Class ........................................................................... 13
Entering ZIP/Zone Codes................................................... 14
UPS.................................................................................................. 14
Using Special Features .....................................................15
Converting to Metric Weight .................................................... 15
Generating Multiple Tapes ....................................................... 15
Recalling a Fee..............................................................................16
Entering Weight Manually .........................................................16
Using the Scale to Count Like Parts ..................................... 17
Using the Weight Hold Feature ............................................... 17
Accessing Meter Functions .............................................19
Funds .............................................................................................. 19
Account Status .......................................................................... 19
Inscriptions ................................................................................... 19
7
CHAPTER 2: USING YOUR INTEGRA™ 5 SCALE
The scale's easy-to-follow menu system guides you through each
NAVIGATING THE
MENUS
transaction and applies the information and features you select. Arrows
appearing on the right-hand side of the screen indicate the presence of
more choices. Press the up or down scroll keys at the right of the
display to view next or previous choices.
Note: Pressing the
CE/C key once, while
in a transaction,
reverts to the
previous screen. The
second press of
CE/C clears the
transaction and
returns you to the
ready mode.
When you select an item from the menu, the display registers your
selection, displays the postage amount, and advances to the next menu
screen if appropriate. Press the CE/C key once to return to the previous
screen.
When entering alphabetic information, such as names of countries or
passwords, you must use a combination of alphanumeric keys, located
on the righthand side of the scale, and the color-coded keys above
them.
ENTERING
ALPHABETIC
INFORMATION
For example, when sending mail to Spain, at the Enter Country
prompt:
Note: England is
listed under U as
the United Kingdom.
First, press and release the blue key
Next, press and release the S key
The scale displays the countries that begin with S.
Remember to press the color key before each press of an alpha key.
8
Integra™ 5 User Guide
After installing your scale and
becoming familiar with the location of
the keys, press the Setup key and
review the list of user default setup
options (shown at right).
TAILORING SETUP
OPTIONS
User Setup
-Exit
-ON Autoclear Class
-ON ClrZoneNewClass
-OFF Auto Weigh Hold
-Supervisor Setup
-Service Setup
Service Setup is accessible only by Pitney
Bowes Customer Service Representatives.
User Options are set to either on or off. They concern information you
can retain from mailpiece to mailpiece. The options are defined below.
Option
Function
Autoclear Class
When on, class information clears when you
remove a mailpiece from the scale.
Autoclear Zone
(Displays only when
When on, zone information clears when you
remove a mailpiece from the scale.
Autoclear Class is off.)
Clear Zone New Class
When on, the zone clears when you select a
new class.
Auto Weight Hold
When on, retains the weight of an item for a
brief time after the item is removed from
the scale.
1. Press the Setup key.
Changing User
Options
2. Press the menu selection key next to the option you want to
change. The screen indicates your change.
3. Select Exit to escape this menu.
4. Select Save or Cancel to save or cancel your changes.
After exiting setup mode, the scale reinitializes and returns to ready
mode.
9
CHAPTER 2: USING YOUR INTEGRA™ 5 SCALE
Certain options are password-protected for supervisory control. They
are: Configure Scale and BMC Intra ZIP. You can access these options
by pressing the Setup key and selecting Supervisor Setup.
Entering the Supervisor
Password
After selecting Supervisor Setup, at the Enter Password prompt:
1. Enter the supervisor password, M G R, on the color-coded and
alphanumeric keys from left to right as shown.
Green
Green
Red
→
→
→
→
→
2. Press Enter. Menu options Exit, Configure Scale, and BMC Intra
ZIP display. See the chart below for definitions of Configure Scale
and BMC Intra ZIP. Pressing Exit returns you to the User Setup
screen.
Supervisor Setup Option
Configure Scale
Install Scale
Description
Used to enter a ZIP Code during the
installation process to establish the scale's
geographic location.
Other Language
Inscriptions
When on, prompts display in Spanish.
When on, allows you to include an inscription
in the meter imprint.
Note: Pressing Exit
while in a supervisor
option returns you
to the previous
screen.
Accounting
When on, communicates with connected mail
data system about account data. When off,
communicates with connected meter about
account data.
Vibration Filter
Turn on this option only in areas of excessive
vibration to aid the display of stable weight.
BMC Intra ZIP
Create Intra ZIP
Used to enter ranges of ZIP Code locations
within a bulk mailing center.
3. Select the desired options and respond to the prompts.
4. When finished, select Exit twice to exit the supervisor and user
setup menus.
5. Select Save or Cancel to save or cancel your changes and return to
the ready screen.
10
Integra™ 5 User Guide
The following assumes you have completed the installation instructions
included with your scale. If not, please do so now.
CALCULATING
POSTAGE
When the scale is ready to
weigh a mailpiece, the display
is in ready mode as shown here.
0lb 0.0oz
Select Rate
Note: If your scale
is connected to a
meter, the active
meter account also
appears at the
Refer to the examples below for
processing different classes of
mail.
bottom of the
screen. See pg. 13,
Applying Postage to
a Specific Account.
1. Place an item on the scale. The weight displays.
2. Press the USPS key and
Xlb 1.0oz
the menu at right appears.
(The arrow indicates
more options. Press the ∇
key to display additional
menu options.)
Select Class
-1st Cl/Priority
-Priority
-Standard
-International
-Express
Examples:
— First Class
Note: When you
select a listed fee,
the dash along-
side it changes to
a check mark and
your selection
appears above the
remaining
unselected fees.
Cancel a checked
fee by pressing the
fee key a second
time.
3. Select 1st Cl/rPiority.
The postage amount
displays and the fees
menu appears.
-Postcard
↓
4. Either select a fee or ignore these choices. If you select a fee, its
cost is added to the postage amount and the new total displays. (If
your scale is connected to a meter that supports electronic delivery
confirmation, you have the option of selecting this service from
the scale for certain classes of mail. When you press the Tape or
Meter Set keys on the scale, the meter prompts for any additional
delivery confirmation information required to complete the
delivery confirmation transaction. Enter this information at the
meter.)
5. Press the Meter Set key to transfer postage to the meter,
OR
press the Tape key to generate a meter tape.
Tip: Use the 1st Class Single Piece key
mailing process for single pieces.
to shorten the
11
CHAPTER 2: USING YOUR INTEGRA™ 5 SCALE
You may manually enter a monetary amount (called the "Dollar Add"
amount) up to six digits for fees not listed on the scale. The amount
you enter is added to the total.
Adding Unlisted
Service Fees
For example, to add an unlisted fee:
With an item on the scale,
1. Calculate postage as explained in the previous section.
2. Manually enter the service fee using the numeric keys. Always enter
the decimal point for amounts greater than $0.99.
For example, if you enter 3 (with no decimal point), the scale
interprets the amount as $0.03.
0lb 0.9oz
1st Cl/Priority
$ 0.32
Note: The scale
does not retain
Dollar Add values
for the next item.
Press and release
then press and
release
Dollar Add:
$3.
for $3.00. The amount displays at the bottom right of the screen.
3. Press Enter. The scale shows the total postage amount and displays
the "Dollar Add" amount in the fee list.
4. Press the Meter Set key to transfer postage to the meter,
OR
press the Tape key to generate a meter tape.
Cancelling an
To cancel the Dollar Add amount:
Unlisted Service Fee
Press the softkey next to the Dollar Add selection. The fee is deducted
from the postage value.
12
Integra™ 5 User Guide
The Accounting feature allows you to assign postage to the accounts set
up in your meter. When you designate an account, the postage and
piece information are updated and are reflected in Account Status
accessed with the Meter Functions key.
Applying Postage
to a Specific
Account
At any point in calculating postage and with the meter on:
1. Press the Account key. A list of account numbers appear.
2. Select an account. The account number you select appears at the
bottom of the display.
2. Complete your transaction.
3. Press Meter Set or Tape to transfer postage to the meter.
4. Feed the mailpiece through the meter.
To send an international letter by air:
With the scale in ready mode and weight on the scale,,
1. Press the USPS key and select Internation.al
2. Select Air.
— International
3. Select letters. Enter Country: appears.
4. See Entering Alphabetic Information, page 8, to enter the name of
the country. A list of countries starting with the letter you entered
appears. (Enter the second letter of the country in the same way to
reduce the number of choices that appear. )
With the scale in ready mode and weight on the scale,
— Standard Class
1. Press the Standard key.
2. Select a menu choice. Depending on your selection, fee options or
other menus appear.
3. Respond appropriately to the prompts.
When you finish making menu choices, note the total postage amount.
You may either transfer the amount to a meter or end the transaction
by removing the mailpiece.
13
CHAPTER 2: USING YOUR INTEGRA™ 5 SCALE
For parcel post mail, the Select ZIP/Select Zone prompt displays.
Choose one option.
Entering ZIP/
Zone Codes
For ZIP: Enter the first three digits of the destination ZIP Code;
press Enter.
Note: To change an
incorrectly entered
ZIP Code or zone,
press CE/C once to
clear the number
field. Then enter
the new number
and proceed as
usual.
For Zone: If you know the destination zone, enter the zone number
and press Enter.
The ZIP Code or zone number, postage amount, and options for more
services display.
— UPS
With the scale in ready mode,
1. Press the UPS key. A list of selections displays.
2. Make your selection. The screen prompts you to Select ZIP/Select
Zone.
3. Select one and make other selections as needed. When you have
finished making selections, the postage field shows the total
shipping charge.
14
Integra™ 5 User Guide
The scale has a number of special
features that help you process mail
quickly and efficiently. These
features are explained below and
accessed by pressing the Scale
Functions key and selecting from the
menu list.
USING SPECIAL
FEATURES
0lb 0.0oz
Scale Functions
-Metric Weight
-Fee Recall
-Weight Hold
-Manual Weight Entry
-Parts Count
With an item on the scale:
1. Select a class.
Converting to
Metric Weight
2. Add fees.
3. Press the Scale Functions key.
4. Select Metric Weight. The scale converts and displays the weight
of the item to metric (kg). The message “For Export Forms” also
displays.
5. Press CE/C once to return to scale functions.
6. Press CE/C again to return to the class display.
Generating Multiple
Tapes
(Not in menu list)
With weight on the scale:
1. Select a class and apply fees if desired.
2. Type the number of tapes you want to print. Do not press enter. If
you do, the scale interprets the number you typed as additional
postage.
3. Press the Tape key. The meter sets and the mailing machine begins
printing tapes.
15
CHAPTER 2: USING YOUR INTEGRA™ 5 SCALE
The Fee Recall option allows you to review the fees included in the
Recalling a Fee
total postage amount. It also displays the item value for verification.
For example, to recall insurance value or Dollar Add amount:
With the total postage amount displayed:
1. Press the Scale Functions key.
2. Select Fee Recall. The value of the item and the fees that were
applied to the postage amount display.
3. Select Exit to return to the transaction menu.
Entering Weight
Manually
This function allows you to enter the known weight of an item without
putting the item on the scale. You can then generate a tape on the
meter and apply it to the mailpiece.
1. Press Scale Functions key.
2. Select Manual Weight Entry.
3. When prompted, enter the weight. The numbers display from
right to left as on a calculator. For example:
For 4 lbs. 2 oz. enter 4 0 2 0; press Enter.
For 3 lbs. 2.5 oz., enter 3 0 2 5; press Enter.
The scale returns to the ready mode.
4. Select a class. The postage amount displays.
5. Add fees as necessary.
6. Transfer postage to the meter.
7. Generate a tape or print a tape strip.
8. Press the Zero key to exit manual weight mode.
16
Integra™ 5 User Guide
With the Parts Count function, you can obtain a count of like items
based on the weight of a known quantity of those items. Depending on
the shape and quantity of the parts you are weighing, you may need to
place them in a container. You can deduct the weight of the container,
and count and weigh the parts at the same time. If you are not using a
container, start with Step 2 below.
Using the Scale to
Count Like Parts
1. Place an empty container on the scale. (The container must weigh
no more than 2 lbs.)
Note: All like Items
must be the same
individual weight.
2. Press the Scale Functions key and select Parts Count from the
menu. The scale re-zeros and prompts you to place a counted
sample on the scale.
3. Place a known
quantity of like parts
on the scale (or in
the container). Add
parts until the scale
prompts you to
enter the number of
parts in the sample.
4. Enter the quantity
via the numeric
keypad; press Enter.
The display shows the total number of parts, their combined
weight, and their average individual weight. If you add or remove
items, parts and weight fields adjust accordingly.
To exit Parts Count, remove parts from scale and press CE/C. If you
used a container, remove it from the scale and press the Zero key.
The weight hold feature is useful when weighing large envelopes that
block the display. This feature retains the weight reading for a brief
time after you remove an item from the scale. It allows you to continue
selecting class and fees even though the item is no longer on the scale.
Pressing any key (for example, to select a class or fee) other than zero
extends the weight hold time for that transaction.
Using the Weight
Hold Feature
You may activate weight hold mode in two ways: manually with the
Scale Functions key or automatically through setup.
17
CHAPTER 2: USING YOUR INTEGRA™ 5 SCALE
To use the weight hold feature for one transaction:
Using the Weight
Hold Feature (cont.)
1. With no weight on the scale, press the Scale Functions key.
2. Select Weight Hold from the list of features.
W
H
Result:
displays to the right of the weight field.
3. Place a mailpiece on the scale and wait two seconds to make sure
the weight registers before removing it.
Result: The weight reading is retained for a brief period.
4. Select the class and any desired fees. (Any key press other than zero
extends the weight hold time for that transaction.)
5. When finished with your selections, transfer postage to the meter in
the usual way.
To exit manual weight hold, wait a few seconds until the hold feature
times out or press Zero or, to cancel the entire transaction, press CE/C.
To enable automatic weight hold feature for every transaction:
1. Press the Setup key.
2. Select Auto Weigh Hold to turn the feature on.
3. Select Exit.
4. Select Save changes (or to exit without saving, select Cancel all
changes).
Result: The scale reinitializes and returns to ready mode. No
indication of the weight hold feature displays. Thereafter, whenever
you place an item on the scale, its weight will be retained briefly
when you remove it from the platter.
To disable weight hold, repeat the above steps, noting that selecting
Auto Weigh Hold in Step 2 results in Off displaying next to the feature.
18
Integra™ 5 User Guide
The Integra 5 scale interfaces with postage meter models 6500, 6900,
6909, A900, B700, and B900. Depending on the functions available
with your meter, you can initiate and display the following meter
functions via the scale by pressing the Meter Functions key.
ACCESSING
METER
FUNCTIONS
Note: Your meter
must be on to
access these
functions.
Select Funds to read the amount of funds available/used and the total
number of mailpieces processed. Press CE/C to return to the Meter
Functions screen.
— Funds
Account Status allows you to view the status of the account to which
the meter is set. It displays the account number, the amount of money
in the account, and the number of pieces processed against that
account.
— Account Status
Choose Select Account to pick from a list of other available account
numbers.
Choose Clear Account to clear value and pieces information at the end
of a reporting period.
Press CE/C twice to return to the ready screen.
— Inscriptions
(Must be turned on in Supervisor Setup.) Select Inscriptions to display
a list of inscriptions installed in your meter. The one you choose
appears on the mailpiece. Select None to clear an inscription.
Note: Your meter's
operating guide
provides more
details on these
options.
19
CHAPTER 2: USING YOUR SCALE
20
Integra™ 5 User Guide
CHAPTER 3
TROUBLESHOOTING
Clearing Error Messages .................................................22
Diagnosing Problems ........................................................ 22
21
CHAPTER 3: TROUBLESHOOTING
Occasionally, error messages display on the screen. Sometimes they
identify an incorrect entry and indicate corrective action. To clear most
errors:
CLEARING ERROR
MESSAGES
1. Press CE/C to return to previous menu.
2. Press CE/C a second time to return to the beginning of the
transaction.
If the error does not clear, call the Pitney Bowes Diagnostic Center
at 1-800-537-2488.
You may be able to diagnose and correct problems yourself by referring
to the symptoms vs. recommendations chart on the next page. If
performing the suggested action is not successful, call the Pitney Bowes
Diagnostic Center.
DIAGNOSING
PROBLEMS
22
Integra™ 5 User Guide
Probable
Cause
Symptom
Recommendation
Blank screen.
A. Sleep mode.
Touch the weight platform.
B. Scale power supply
unplugged.
Check power supply is firmly connected
at each end. Remove plug from wall
outlet, wait 10 seconds; reconnect.
C. Rate card not firmly
in slot.
Disconnect power, remove card, rub a
pencil eraser over the gold contacts to
clean them, insert card as directed on
pg. 26, reconnect power.
Scale does not
return to zero.
Interference with
scale platter.
Press Zero key.
Scale displays
zero wgt only.
Out of calibration or
mechanical inter-
ference.
Check for foreign matter under scale
platform. Call the Diagnostic Center.
Scale display does
for not reach five
pounds.
Platform incorrectly
seated or mechanical
interference.
Ensure platform correctly seated. Check
foreign matter under platform.
Inconsistent
weights.
A. Air currents moving
across platform.
Move scale to another location.
Clear area around scale.
B. Platform or item
being weighed touching
another object.
C. Vibrations affecting
scale.
Turn on vibration filter.
Refill meter.
Decimal point on
postage amount is
blinking.
Low funds in meter.
23
CHAPTER 3: TROUBLESHOOTING
24
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