GE Network Card superbus 2000 concord 4 gsm module User Manual

SuperBus 2000 Concord 4 GSM Module

Installation Instructions

466-2262A • October 2006

Installation tips

Introduction

Use the following tips to help guarantee your success with the

Alarm.com Concord GSM Module:

1. Make sure you create the customer account on the

Alarm.com dealer website at least 24 hours before installa-

tion. See Account creation on page 6.

2. Make sure you turn off the Access Code Lock feature.

3. Use the LEDs on the module to check the signal strength

before you permanently mount the module.

This is the GE SuperBus 2000 Concord 4 GSM Module Installa-

tion Instructions for part number 600-1053. The module can be

used on Concord 4.0 and higher.

The module interfaces with the Concord panel data bus and is

supply. Status LEDs indicate bus and paging network communi-

cations. A supervised zone input allows you to connect a hard-

wired contact. Figure 1 shows the location of the main module

components and T a ble 1 describes the component functions.

4. Power the module off of the battery (see Wiring on page 3),

not off of the panel.

5. Do a manual phone test to initiate communication (see

Figure 1. Main module components

Power up on page 4).

Antenna

jack

GSM status LEDs

Figure 2 shows the GSM status LEDs and T a ble 2 describes the

LED functions. See GSM status LEDs on page 5 for more infor-

mation.

PWR LED

BUS LED

SIM

card

AUTO LED

Figure 2. GSM status LEDs

Unused LED

Serial

number

label

Status LEDs

Serial

number

label

GSM

Wiring

status

LEDs

terminals

GSM status LEDs

Table 2.

GSM status LEDs

Table 1.

Module component descriptions

LED

Function

Component

PWR LED

BUS LED

Function

LED 1

Error LED. Will slash 1 to 8 times in a four-second

interval to indicate specific error conditions such as a

network error, panel communication error, or GSM

radio error.

Indicates module power status.

Indicates data bus activity between the panel and

module.

LED 2

LED 3

LED 4

Panel communication LED. Flashes every time a data

packet is received from the panel.

AUTO LED

Indicates module/data transceiver communication.

Indicates communications status with GSM network.

Provides panel and zone wiring connections.

Status LEDs

GSM communication LED. Flashes every time a data

packet is received from the GSM radio.

Wiring terminals

Antenna jack

GSM status LEDs

Antenna connection for wireless data transceiver.

GSM signal level LED. Flashes 0 to 5 times, or toggles

on/off when communicating with the Alarm.com

servers.

Indicates communication with the GSM network,

report errors, and signal strength.

Serial number

A 15-digit number beginning with 35323900. Only the

last 10 digits, starting with 900, are used for account

activation.

Case tamper switch installation

Wiring

If the module is easily accessible, you can add case tamper detec-

tion to activate an alarm or trouble (depending on panel program-

ming) when the cover is removed.

To wire the module, do the following:

1. Remove AC panel power and disconnect the backup battery.

To install the tamper switch, see Figure 6 and do the following:

CAUTION:

To prevent damaging the panel or

module, you must remove panel AC

power and disconnect the backup

battery before making or changing

wiring connections.

1. Slide the reed switch into the plastic holder on the module

backplate.

Figure 6. Case tamper switch installation

Module

backplate

Module

cover

2. Wire the module to the panel bus and to the battery termi-

nals for power (Figure 5).

Note:

The module can also be powered off the SuperBus

2000 two amp power supply (600-1019), but should

not be powered directly off the panel.

Figure 5. Wiring connections

Concord control panel

24V GND +12V

Magnet

clip

Reed

Black Green

White

switch

Red

Black

2.0 Kohm EOL resistor (01-022)

2. Connect a UL Listed reed switch (with 2 Kohm EOL

resistor 01-022) to the module zone input or to any unused

hardwired input on the panel.

3. Insert the magnet into the nibs on the top cover and press the

magnet clip down over the magnet until it clicks into place

into the cover.

GSM Module

12V battery

+12V

GND

10 amp fuse

Red

3. You can connect an input device to the module Z1 and

ZCOM terminals if required.

SuperBus 2000 Concord 4 GSM Module

Installation Instructions

Power up

Status LEDs

To power up the module and panel and start communication

between them, do the following:

1. Verify that all wiring between the panel and module is

correct.

2. Connect the backup battery and restore AC power to the

panel.

The status LEDs, located on the left side of the module (Figure 1

on page 1) indicate the current signal and status of the Wireless

Gateway Module. The bottom red LED indicates if the module is

in range and if it is registered. The yellow and green LEDs indi-

cate the message status. The top LED is not used.

Red LED

Note:

Whenever any module is added or changed, you

must remove panel power and reapply it for the panel

and module to communicate successfully.

On. When the module is in range and registered with the

network.

Off. When the module is out of range and not registered

with the network.

3. Enter installer program mode and turn off the Access Code

Lock feature (Security menu). This must be set to off for the

system to communicate with Alarm.com. The module PWR

LED should turn on. After a few seconds, the module BUS

and AUTO LEDs should flash to indicate successful

communication with the panel.

Blinks. When the module is registered with the network,

but out of range.

Yellow LED

On. After the first message has been sent by the module

and received by Alarm.com.

4. Verify that GSM status LED 1 is not flashing any errors (see

GSM status LEDs on page 5). Also, verify that LED 4 is at

least flashing a level of two. Otherwise, relocate the

module. If LED 1 and LED 4 are not flashing at all, and

LED 2 and LED 3 are flashing together, the module is in

PowerSave mode and the battery needs to be charged.

Off. Until a message has been sent by the module.

Blinks. When the first message is being sent by the

module.

Green LED

5. Do an installer GSM manual phone test (at a system

touchpad, enter 8, installer code, 3). Disarm the panel by

entering 1, installer code within 10 seconds of starting the

phone test. Before doing the manual phone test, the bottom

red status LED should be on and the yellow status LED

should be flashing. The yellow LED will stay on solid once

the manual phone test is completed.

Off. As soon as Alarm.com receives the message from the

module (off most of the time).

Blinks. When the message is being sent by the module.

T a ble 4 describes status LED condition patterns.

Table 4.

Status LED condition patterns

Note:

Do not press any system touchpad buttons during

the five to eight minutes or the time will not set.

During this time, the keypad will go in and out of

programming mode and will beep several times.

Condition

number

Red

LED

Yellow Green

LED

Condition

Off

Module not powered up/not working.

Off

Module in range, first message not

sent, not currently sending message.

Off

Module in range, first message sent,

not currently sending message.

Blinks Module in range, first message sent,

currently sending message.

Blinks Blinks Module in range, sending first

message, currently sending message.

Blinks

Blinks Module out of range, first message

sent, currently sending message.

Off

Module out of range, first message

sent, not currently sending message.

Blinks Blinks Blinks Module out of range, sending first

message, currently sending message.

GSM status LEDs

There are four small GSM status LEDs, located below the serial

Module states (modes)

There are three module states (modes).

number label on the module (Figure 1 on page 1).

Idle mode

LED 1 (red)

In Idle mode, the AC power is up, the battery level is greater than

11.5 volts, and the module is not currently connected to the

Alarm.com servers. This is normal for the module and the most

common state.

LED 1 flashes when an error is encountered. The number of

flashes is the error number. If there are two or more errors at the

same time, the errors will be flashes one after the other. The LED

will stay off for at least four seconds between errors.

LED 1. Flashes errors, if any.

T a ble 5 describes the errors indicated by LED 1.

LED 2. Indicates communication with the panel.

LED 3. Indicates communication with the radio unit.

LED 4. Indicates the signal level (1 to 5 bars).

Table 5.

Error descriptions

Flashes

Error description

Module cannot communicate with the panel. Check wiring

between the panel and the module. Make sure the bus wires are

not swapped.

PowerSave mode

In PowerSave mode, the module just powered up, AC power is

down, or battery level is less than 11.5 volts. The radio part of the

module draws 10 mA in PowerSave mode. It is fully functional

and will go into Connected mode as soon as a signal needs to be

sent. Doing a manual phone test will switch the module into Idle

mode and update the signal level reading.

The SIM card is missing. The SIM card holder can be found in the

gateway just below the antenna (Figure 1 on page 1).

This is a common error if the module takes more than ten seconds

to register with the GSM network. It is normal for this error to show

up for approximately 30 seconds while the module registers with

the GSM network (at power up, for example). If it persists, then the

module is unable to register with the GSM network. Check LED 4

for the signal level. If the signal is too low, change the module’s

location or use a higher gain antenna. If the signal is good, the

module may be roaming on a GSM network that doesn’t partner

with ATT-Cingular. If the module had been communicating in the

past, there may be new interference from some other device or

building.

LED 1. Inactive.

LED 2. Indicates communication with the panel.

LED 3. Same flashing pattern as LED 2.

LED 4. Inactive.

The module is registered on the GSM network, but cannot connect

with Alarm.com. Contact Alarm.com Technical Support.

Connected mode

In Connected mode, the module is connected to the Alarm.com

servers and reported an alarm or other condition. The module

stays in Connected mode for at least six minutes after the last

message is exchanged. Entering Installer Programming mode

will cause the module to go into Idle mode.

The radio portion of the module is not working correctly.

This is an error only if it persists for more than a minute. Otherwise,

it is an indication that the module is fixing an unusual condition

regarding the communication with the GSM network.

Access Code Lock is on. The module cannot do certain operations

with the panel. This option should be turned off at the panel

(System Programming - 0003).

LED 1. Flashes errors, if any.

LED 2. Indicates communication with the panel.

LED 3. Indicates communication with Alarm.com.

LED 4. Alternates two seconds on, then two seconds off.

Contact Alarm.com Technical Support.

LED 2 (yellow)

LED 2 flashes with every communication between the module

and the panel. Normal pattern calls for a series of quick flashes

every two seconds in Idle mode or four seconds in PowerSave

mode.

Sensors 94, 95, and 96

If sensors 94, 95, and 96 are not learned in, after doing a manual

phone test, the text for these sensors will display important infor-

mation for troubleshooting purposes. Alarm.com technical

support staff may request this information during service calls.

LED 3 (green)

LED 3 flashes with every communication between the module

and its radio unit in Idle mode and with every communication

with Alarm.com in Connected mode. In PowerSave mode, this

LED flashes in unison with LED 2.

Sensor 94 text. SIM card number.

Sensor 95 text. Type of central station reports enabled.

Sensor 96 text. Serial number.

LED 4 (green)

LED 4 indicates the GSM signal level as a number of flashes (1

to 5). The signal level is updated every eight seconds. No flashes

indicate one of the following:

• The module is in PowerSave mode or in Connected mode.

• The module is powered up or has just exited PowerSave

mode.

• There is no GSM tower coverage in the area.

In Connected mode, the LED toggles on and off.

SuperBus 2000 Concord 4 GSM Module

Installation Instructions

4. Click Next. The Step Two: Create Customer’s Login screen

appears (Figure 8). Enter the customer login name. Follow the

directions on the screen. You can also click Automatically

Generate Login and Alarm.com assigns a login for you.

Account creation

Alarm.com recommends creating the customer account 24 hours

prior to installation to ensure that the GSM radio is activated. If

you are not currently an Alarm.com dealer, please visit the

Alarm.com website (www.alarm.com) and submit an information

request, or e-mail [email protected].

Figure 8. Step Two: Create Customer’s Login screen

To create a new customer account, do the following:

1. Log on to the Alarm.com dealer website (www.alarm.com/

dealer).

2. Enter your dealer login and password, then click Go to

customer support to access the Customer Search Data web

page.

Step Two: Create Customer's Login

Enter the first login preference in the text box

below. Alarm.com will check to make sure this

basic login requirements (4-15 alphanumeric

characters). You will be prompted to enter a

new login if these requirements are not met, or

if the login is taken.

3. Click Create Customer. The Step One: Customer Informa-

tion screen appears (Figure 7). Enter the required information.

Note:

Enter the email address where you would like

Alarm.com to send messages.

Figure 7. Step One: Customer Information screen

Automatically Generate Login

Step One: Customer Information

Required fields are marked with a *

First Name *

Back

5. Click Next. The Step Three: System Location screen appears

(Figure 9). If the system is begin installed at the address

entered in Step One: Customer Information, select Yes and

that information will appear automatically in some of the

fields. If the address is different than Step One: Customer

Information, select No and enter the address and time zone

where the system is being installed.

Last Name *

Street 1 *

Street 2

City *

State *

Figure 9. Step Three: System Location

Zip Code *

Phone

Number *

Step Three: System Location

Home

Will the system be installed at the

address entered in Step One?

E-Mail *

Yes

Back

Street 1 *

Street 2

City *

State * & Zip Code *

Time Zone *

EST

Back

6. Click Next. The Step Four: Panel Information screen

appears (Figure 10). The Modem Serial # is the last 10

digits of the label on the module circuit board (Figure 1 on

page 1). Alarm.com needs at least 24 hours notice for new

accounts to ensure the module is active on the wireless

network by 5 AM EST on the installation date you enter.

8. Click Next. The Step Six: Central Station Forwarding

screen appear (Figure 12). Select one of the options and

enter the central station information.

Figure 12. Step Six: Central Station Forwarding screen

Step Six: Central Station Forwarding

Figure 10. Step Four: Panel Information screen

Step Four: Panel Information

The plan you selected includes Central Station Forwarding.

When Alarm.com receives an alarm from this system, the

signal can be forwarded to the central station. Please fill in the

form below to set the forwarding parameters for this system.

Panel Type

Concord

Do not forward alarms for this customer

Master User Code

Modem Serial #

Only forward alarms if the phone line fails

Forward all alarms

(This may cause duplicate signals at the central station)

Central Station Account #:

Central Station Phone #:

When do you plan to install the system?

Installation Date

Back

9. Click Next. A confirmation screen appears that lets you

review all entered information (Figure 13). If changes/

corrections are needed, click edit next to that data field.

Back

7. Click Next. The Step Five: Choose a Service Plan screen

appears (Figure 11).

Figure 13. Confirmation screen

Figure 11. Step Five: Choose a Service Plan screen

Step One: Customer Information

First Name:

Last Name:

Street 1:

Street 2:

City:

State:

Phone Number:

E-Mail:

Step Five: Choose a Service Plan

Select a service plan from the options below.

edit

Wireless Signaling

Basic Interactive

Advanced Interactive

Advanced Commercial

Step Two: Customer Login

edit

Requested Login:

Compare All Plans

Step Three: System Location

Street 1:

Street 2:

City:

Back

State:

Zipcode:

Timezone:

Note:

Selections in the Service Plan screen will vary

depending on availability of service plans.

Step Four: Panel Information

Panel Type:

Master User Code:

Modem Serial #:

edit

Central Station Account #:

Central Station Phone #:

Modem PIN:

Installation Date:

- done -

SuperBus 2000 Concord 4 GSM Module

Installation Instructions

10. When you are satisfied with the information entered, click

done. The Account Creation Successful screen appears

(Figure 14). Click View and Print Welcome Letter. Print

two copies of the welcome letter, one for the customer and

one for your records. This letter includes the customer’s

started.

• Touchpads/sirens are beeping even though the system is

not armed.

Press touchpad status button and the panel reports the status

issue and stops beeping.

• The status LEDs (on the left side of the module in Figure 1

on page 1) are all off.

Verify that there is GSM coverage in the location.

Do a walking signal test (see Module location guidelines on

page 2).

Ensure the module is correctly powered off the battery.

Note:

If you leave the Account Creation Successful screen

without printing the welcome letter, you must click

Search customer data and then select the customer

support option New Welcome Letter.

Note:

If the Wireless Gateway Module is powered down for a

short period of time, buffered messages may be received

from the GSM network when module power is restored.

The GSM module does support reporting of all touchpad

panics, but will not send touchpad number along with the

cancel report.

Figure 14. Account Creation Successful screen

Note:

Account Creation Successful!

You have successfully created an Alarm.com

account for (customer name here).

FCC compliance

This device complies with part 15 of the FCC rules. Operation is subject to the

following conditions:

1. This device may not cause harmful interference.

2. This device must accept any interference received, including interference

that may cause undesired operation.

Click the link below to print a

Welcome to Alarm.com

letter to give to (customer name here)

(We recommend that you also print a

duplicate for your own records.)

Changes or modifications not expressly approved by the party responsible for

compliance could void the user’s authority to operate the equipment.

Specifications

View & Print Welcome letter

Compatibility

Concord panels with software versions 4.0

and higher

Troubleshooting/testing

Check GSM status LED 1 to see if it is flashing any errors. See

T a ble 5 on page 5 for descriptions of the errors indicated.

• The power LEDs (the green LED at the top of the module

in Figure 1 on page 1) is not on.

Turn off the panel power and verify that all wiring is

correct.

• Module status LEDs (on the left side of the module in

Figure 1 on page 1) do not turn on immediately after

initial power up.

You must wait 5 to 8 minutes after power up for the module

to communicate with Alarm.com.

Access Code Lock feature (in panel memory) must be

turned off for correct operation.

Power requirements

12 V nominal, 65 mA (continuous) 1600 mA

(instantaneous peaks) maximum (from panel

or auxiliary power supply)

Inputs

One hardwired zone input

Quad Band GSM/GPRS

Cellular network

Power/data bus

One 4-wire SuperBus 2000 auto addressing,

power/communication data bus

Indicators

One module/panel communication status

LED, one module power LED, one automation

LED, three wireless communication status

LEDs

Temperature

Operating

Storage

32 to 120°F (0 to 49°C)

-30 to 140°F (-34 to 60°C)

90% relative humidity noncondensing

Belgian gray

Humidity

Case color

Case material

High-impact, ABS plastic

Technical support

Toll-free: 888.GESECURity (888.437.3287 in the US, including Alaska and Hawaii; Puerto Rico; Canada).

Outside the toll-free area: Contact your local dealer.

www.gesecurity.com

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