C H A P T E R
8
Monitoringthe CiscoUnified IP Phone
Remotely
Each Cisco Unified IP Phone has a web page from which you can view a variety
of information about the phone, including:
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Device information
Network configuration information
Network statistics
Device logs
Streaming statistics
This chapter describes the information that you can obtain from the phone’s web
page. You can use this information to remotely monitor the operation of a phone
and to assist with troubleshooting.
You can also obtain much of this information directly from a phone. For more
information, see Chapter 7, “Viewing Model Information, Status, and Statistics
on the Cisco Unified IP Phone.”
For more information about troubleshooting the Cisco Unified IP Phone,
Chapter 9, “Troubleshooting and Maintenance.”
This chapter includes these topics:
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Disabling and Enabling Web Page Access
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Network Statistics—Includes the following hyperlinks, which provide
information about network traffic:
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Ethernet Information—Displays information about Ethernet traffic.
Access (Port)—Displays information about network traffic to and from
the PC port on the phone. For more information, see the “Network
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Network (Port)—Displays information about network traffic to and
from the network port on the phone. For more information, see the
•
Device Logs—Includes the following hyperlinks, which provide information
that you can use for troubleshooting:
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Console Logs—Includes hyperlinks to individual log files. For more
Core Dumps—Includes hyperlinks to individual dump files. For more
Status Messages—Displays up to the 10 most recent status messages
that the phone has generated since it was last powered up. For more
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Debug Display—Displays debug messages that might be useful to Cisco
TAC if you require assistance with troubleshooting. For more
•
Streaming Statistics—Includes the following hyperlinks
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Stream 1, Stream 2, and Stream 3—Display a variety of streaming
statistics. For more information, see the “Streaming Statistics” section on
Disabling and Enabling Web Page Access
For security purposes, you may choose to prevent access to the web pages for a
phone. If you do so, you will prevent access to the web pages that are described
in this chapter and to the Cisco Unified CallManager User Options web pages.
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Device Information
To disable access to the web pages for a phone, follow these steps from
Cisco Unified CallManager Administration:
Step 1
Step 2
Choose Device > Phone.
Specify the criteria to find the phone and click Find, or click Find to display a list
of all phones.
Step 3
Step 4
Click the device name to open the Phone Configuration window for the device.
Scroll down to the Product Specific Configuration section. From the Web Access
drop-down list box, choose Disabled.
Step 5
Click Update.
Note
Some features, such as Cisco Quality Report Tool, do not function
properly without access to the phone web pages. Disabling web access
also affects any serviceability application that relies on web access, such
as CiscoWorks.
To enable web page access when it is disabled, see the preceding steps about
the web page.
Device Information
The Device Information area on a phone’s web page displays device settings and
To display the Device Information area, access the web page for the phone as
then click the Device Information hyperlink.
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Device Information
Table 8-1
Device Inform ation Area Item s
Item
Description
MAC Address
Host Name
Media Access Control (MAC) address of the phone
Unique, fixed name that is automatically assigned to the phone based on its
MAC address
Phone DN
Directory number assigned to the phone
App Load ID
Boot Load ID
Version
Identifier of the firmware running on the phone
Identifier of the factory-installed load running on the phone
Version of the firmware running on the phone
Expansion Module 1
Phone load ID for the first Cisco Unified IP Phone Expansion Module 7914,
if connected to the phone
Expansion Module 2
Phone load ID for the second Cisco Unified IP Phone Expansion Module
7914, if connected to the phone
Hardware Revision
Serial Number
Model Number
Message Waiting
UDI
Revision value of the phone hardware
Serial number of the phone
Model number of the phone
Indicates if there is a voice message waiting on any line for this phone
Displays the following Cisco Unique Device Identifier (UDI) information
about the phone:
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Device Type—Indicates hardware type. For example, phone displays for
all phone models
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Device Description—Displays the name of the phone associated with the
indicated model type
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Product Identifier—Specifies the phone model
1
Version Identifier —Represents the hardware version of the phone
Serial Number—Displays the phone’s unique serial number
Time
Time obtained from the Date/Time Group in Cisco Unified CallManager to
which the phone belongs
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Network Configuration
Table 8-1
Device Inform ation Area Item s (continued)
Item
Description
Time Zone
Timezone obtained from the Date/Time Group in Cisco Unified
CallManager to which the phone belongs
Date
Date obtained from the Date/Time Group in Cisco Unified CallManager to
which the phone belongs
1. The Version Identifier field might display blank if using an older model Cisco Unified IP Phone because the hardware does
not provide this information.
Network Configuration
The Network Configuration area on a phone’s web page displays network
configuration information and information about other phone settings. Table 8-2
describes these items.
You can view and set many of these items from the Network Configuration Menu
and the Device Configuration Menu on the Cisco Unified IP Phone. For more
information, see Chapter 5, “Configuring Features, Templates, Services, and
Users.”
To display the Network Configuration area, access the web page for the phone as
then click the Network Configuration hyperlink.
Table 8-2
Network Configuration Area Item s
Item
Description
DHCP Server
IP address of the Dynamic Host Configuration Protocol (DHCP) server from
which the phone obtains its IP address.
BOOTP Server
Indicates whether the phone obtains its configuration from a Bootstrap
Protocol (BootP) server.
MAC Address
Host Name
Media Access Control (MAC) address of the phone.
Host name that the DHCP server assigned to the phone.
Domain Name
Name of the Domain Name System (DNS) domain in which the phone
resides.
IP Address
Internet Protocol (IP) address of the phone.
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Network Configuration
Table 8-2
Network Configuration Area Item s (continued)
Item
Description
Subnet Mask
TFTP Server 1
Default Router 1–5
Subnet mask used by the phone.
Primary Trivial File Transfer Protocol (TFTP) server used by the phone.
Default router used by the phone (Default Router 1) and optional backup
routers (Default Router 2–5).
DNS Server 1–5
Primary Domain Name System (DNS) server (DNS Server 1) and optional
backup DNS servers (DNS Server 2–5) used by the phone.
Operational VLAN ID Auxiliary Virtual Local Area Network (VLAN) configured on a Cisco
Catalyst switch in which the phone is a member.
Admin. VLAN ID
CallManager 1–5
Auxiliary VLAN in which the phone is a member.
Host names or IP addresses, in prioritized order, of the
Cisco Unified CallManager servers with which the phone can register. An
item can also show the IP address of an SRST router that is capable of
providing limited Cisco Unified CallManager functionality, if such a router is
available.
For an available server, an item will show the Cisco Unified CallManager
server IP address and one of the following states:
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Active—Cisco Unified CallManager server from which the phone is
currently receiving call-processing services.
Standby—Cisco Unified CallManager server to which the phone
switches if the current server becomes unavailable.
Blank—No current connection to this Cisco Unified CallManager server.
An item may also include the Survivable Remote Site Telephony (SRST)
designation, which identifies an SRST router capable of providing
Cisco Unified CallManager functionality with a limited feature set. This
router assumes control of call processing if all other
Cisco Unified CallManager servers become unreachable. The SRST
Cisco Unified CallManager always appears last in the list of servers, even if
it is active. You configure the SRST router address in the Device Pool section
in Cisco Unified CallManager.
Information URL
Directories URL
URL of the help text that appears on the phone.
URL of the server from which the phone obtains directory information.
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Network Configuration
Table 8-2
Network Configuration Area Item s (continued)
Item
Description
Messages URL
Services URL
URL of the server from which the phone obtains message services.
URL of the server from which the phone obtains Cisco Unified IP Phone
services.
DHCP Enabled
Indicates whether DHCP is being used by the phone.
DHCP Address
Released
Indicates the setting of the DHCP Address Released option on the phone’s
Network Configuration menu.
Alternate TFTP
Idle URL
Indicates whether the phone is using an alternative TFTP server.
URL that the phone displays when the phone has not been used for the time
specified by Idle URL Time and no menu is open.
Idle URL Time
Number of seconds that the phone has not been used and no menu is open
before the XML service specified by Idle URL is activated.
Proxy Server URL
URL of proxy server, which makes HTTP requests to non-local host
addresses on behalf of the phone HTTP client and provides responses from
the non-local host to the phone HTTP client.
Authentication URL
URL that the phone uses to validate requests made to the phone web server.
SW Port Configuration Speed and duplex of the switch port, where:
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A—Auto Negotiate
10H—10-BaseT/half duplex
10F—10-BaseT/full duplex
100H—100-BaseT/half duplex
100F—100-BaseT/full duplex
1000H—1000-BaseT/half duplex
1000F—1000-BaseT/full duplex
No Link—No connection to the switch port
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Network Configuration
Table 8-2
Network Configuration Area Item s (continued)
Description
Item
PC Port Configuration Speed and duplex of the switch port, where:
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A—Auto Negotiate
10H—10-BaseT/half duplex
10F—10-BaseT/full duplex
100H—100-BaseT/half duplex
100F—100-BaseT/full duplex
1000H—1000-BaseT/half duplex
1000F—1000-BaseT/full duplex
No Link—No connection to the PC port
TFTP Server 2
User Locale
Backup TFTP server that the phone uses if the primary TFTP server is
unavailable.
User locale associated with the phone user. Identifies a set of detailed
information to support users, including language, font, date and time
formatting, and alphanumeric keyboard text information.
Network Locale
Network locale associated with the phone user. Identifies a set of detailed
information to support the phone in a specific location, including definitions
of the tones and cadences used by the phone.
Headset Enabled
Indicates whether the Headset button is enabled on the phone.
Version of the user locale loaded on the phone.
User Locale Version
Network Locale
Version
Version of the network locale loaded on the phone.
PC Port Disabled
Speaker Enabled
GARP Enabled
Indicates whether the PC port on the phone is enabled or disabled.
Indicates whether the speakerphone is enabled on the phone.
Indicates whether the phone learns MAC addresses from Gratuitous ARP
responses.
Video Capability
Enabled
Indicates whether the phone can participate in video calls when connected to
an appropriately equipped PC.
Voice VLAN Enabled Indicates whether the phone allows a device attached to the PC port to access
the Voice VLAN.
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Network Statistics
Table 8-2
Network Configuration Area Item s (continued)
Item
Description
Auto Line Select
Indicates whether the phone shifts the call focus to incoming calls on all lines.
DSCP for Call Control DSCP IP classification for call control signaling.
DSCP for
DSCP IP classification for any phone configuration transfer.
Configuration
DSCP for Services
Security Mode
DSCP IP classification for phone-based services.
Displays the security mode that is set for the phone.
Web Access Enabled
Span to PC Port
Indicates whether web access is enabled (Yes) or disabled (No) for the phone.
Indicates whether the phone will forward packets transmitted and received on
the network port to the access port.
PC VLAN
VLAN used to identify and remove 802.1P/Q tags from packets sent to the
PC.
Network Statistics
The following network statistics hyperlinks on a phone’s web page provide
information about network traffic on the phone. To display a network statistics
area, access the web page for the phone as described in the “Accessing the Web
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Ethernet Information—Displays information about Ethernet traffic. Table 8-3
describes the items in this area.
Access—Displays information about network traffic to and from the PC port
Network—Displays information about network traffic to and from the
in this area.
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Network Statistics
Table 8-3
Ethernet Inform ation Item s
Item
Description
Tx Frames
Tx broadcast
Tx multicast
Tx unicast
Rx Frames
Rx broadcast
Rx multicast
Rx unicast
RxPacketNoDes
Total number of packets transmitted by the phone
Total number of broadcast packets transmitted by the phone
Total number of multicast packets transmitted by the phone
Total number of unicast packets transmitted by the phone
Total number of packets received by the phone
Total number of broadcast packets received by the phone
Total number of multicast packets received by the phone
Total number of unicast packets received by the phone
Total number of shed packets caused by no DMA descriptor
Table 8-4
Access Area and Network Item s
Item
Description
Rx totalPkt
Rx crcErr
Rx alignErr
Total number of packets received by the phone
Total number of packets received with CRC failed
Total number of packets received between 64 and 1522 bytes in length that
have a bad FCS
Rx multicast
Rx broadcast
Rx unicast
Total number of multicast packets received by the phone
Total number of broadcast packets received by the phone
Total number of unicast packets received by the phone
Rx shortErr
Total number of FCS error packets or Align error packets received that are
less than 64 bytes in size
Rx shortGood
Rx longGood
Rx longErr
Total number of good packets received that are less than 64 bytes size
Total number of good packets received that are greater than 1522 bytes in size
Total number of FCS error packets or Align error packets received that are
greater than 1522 bytes in size
Rx size64
Total number of packets received, including bad packets, that are between 0
and 64 bytes in size
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Network Statistics
Table 8-4
Access Area and Network Item s (continued)
Item
Description
Rx size65 to127
Total number of packets received, including bad packets, that are between 65
and 127 bytes in size
Rx size128 to255
Rx size256 to511
Rx size512 to1023
Rx size1024 to1518
Rx tokenDrop
Total number of packets received, including bad packets, that are between 128
and 255 bytes in size
Total number of packets received, including bad packets, that are between 256
and 511 bytes in size
Total number of packets received, including bad packets, that are between 512
and 1023 bytes in size
Total number of packets received, including bad packets, that are between
1024 and 1518 bytes in size
Total number of packets dropped due to lack of resources (for example, FIFO
overflow)
Tx excessDefer
Tx lateCollision
Total number of packets delayed from transmitting due to medium being busy
Number of times that collisions occurred later than 512 bit times after the
start of packet transmission
Tx totalGoodPkt
Total number of good packets (multicast, broadcast, and unicast) received by
the phone
Tx Collisions
Total number of collisions that occurred while a packet was being transmitted
Tx excessLength
Total number of packets not transmitted because the packet experienced 16
transmission attempts
Tx broadcast
Total number of broadcast packets transmitted by the phone
Total number of multicast packets transmitted by the phone
Identifier of a device connected to this port
Tx multicast
Neighbor Device ID
Neighbor IP Address
Neighbor Port
IP address of the neighbor device
Neighbor device port to which the phone is connected
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Device Logs
Device Logs
The following device logs hyperlinks on a phone’s web page provide information
you can use to help monitor and troubleshoot the phone. To access a device log
area, access the web page for the phone as described in the “Accessing the Web
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Console Logs—Includes hyperlinks to individual log files. The console log
files include debug and error messages received on the phone.
Core Dumps—Includes hyperlinks to individual dump files. The core dump
files include data from a phone crash.
Status Messages—Displays up to the 10 most recent status messages that the
phone has generated since it was last powered up. You can also see this
information from the Status Messages screen on the phone. Table 7-2
describes the status messages that can appear.
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Debug Display—Displays debug messages that might be useful to Cisco TAC
if you require assistance with troubleshooting.
Streaming Statistics
A Cisco Unified IP Phone can stream information to and from up to three devices
simultaneously. A phone streams information when it is on a a call or running a
service that sends or receives audio or data.
The streaming statistics areas on a phone’s web page provide information about
the streams. Most calls use only one stream (Stream 1), but some calls use two or
three stream. For example, a barged call uses Stream 1 and Stream 2.
To display a Streaming Statistics area, access the web page for the phone as
then click the Stream 1, the Stream 2, or the Stream 3 hyperlink.
Table 8-5 describes the items in the Streaming Statistics areas.
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Streaming Statistics
Table 8-5 Stream ing Statistics Area Item s
Item
Description
Remote Address
Local Address
Start Time
IP address and UDP port of the destination of the stream.
IP address and UPD port of the phone.
Internal time stamp indicating when Cisco Unified CallManager requested
that the phone start transmitting packets.
Stream Status
Host Name
Indication of whether streaming is active or not.
Unique, fixed name that is automatically assigned to the phone based on its
MAC address.
Sender Packets
Sender Octets
Total number of RTP data packets transmitted by the phone since starting this
connection. The value is 0 if the connection is set to receive only mode.
Total number of payload octets transmitted in RTP data packets by the phone
since starting this connection. The value is 0 if the connection is set to receive
only mode.
Sender Codec
Type of audio encoding used for the transmitted stream.
1
Sender Reports Sent
Number of times the RTCP Sender Report have been sent.
Internal time stamp indication when the last RTCP Sender Report was sent.
Sender Report Time
Sent
Rcvr Lost Packets
Total number of RTP data packets that have been lost since starting receiving
data on this connection. Defined as the number of expected packets less the
number of packets actually received, where the number of received packets
includes any that are late or duplicate. The value displays as 0 if the
connection was set to send-only mode.
Avg Jitter
Estimate of mean deviation of the RTP data packet inter-arrival time,
measured in milliseconds. The value displays as 0 if the connection was set to
send-only mode.
Rcvr Codec
Type of audio encoding used for the received stream.
Rcvr Reports Sent
Number of times the RTCP Receiver Reports have been sent.
Internal time stamp indication when a RTCP Receiver Report was sent.
Rcvr Report Time
Sent
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Streaming Statistics
Table 8-5 Stream ing Statistics Area Item s (continued)
Item
Description
Rcvr Packets
Total number of RTP data packets received by the phone since starting
receiving data on this connection. Includes packets received from different
sources if this is a multicast call. The value displays as 0 if the connection was
set to send-only mode.
Rcvr Octets
MOS LQK
Total number of payload octets received in RTP data packets by the device
since starting reception on the connection. Includes packets received from
different sources if this is a multicast call. The value displays as 0 if the
connection was set to send-only mode.
Score that is an objective estimate of the mean opinion score (MOS) for
listening quality (LQK) that rates from 5 (excellent) to 1 (bad). This score is
based on audible concealment events due to frame loss in the preceding
8-second interval of the voice stream. For more information, see the
“Monitoring the Voice Quality of Calls” section on page 9-21.
Note
The MOS LQK score can vary based on the type of codec that the
Cisco Unified IP Phone uses.
Avg MOS LQK
Min MOS LQK
Max MOS LQK
Average MOS LQK score observed for the entire voice stream.
Lowest MOS LQK score observed from start of the voice stream.
Baseline or highest MOS LQK score observed from start of the voice stream.
These codecs provide the following maximum MOS LQK score under normal
conditions with no frame loss:
•
•
G.711 gives 4.5
G.729 A /AB gives 3.7
MOS LQK Version
Version of the Cisco proprietary algorithm used to calculate MOS LQK
scores.
Cumulative Conceal
Ratio
Total number of concealment frames divided by total number of speech
frames received from start of the voice stream.
Interval Conceal Ratio Ratio of concealment frames to speech frames in preceding 3-second interval
of active speech. If using voice activity detection (VAD), a longer interval
might be required to accumulate 3 seconds of active speech.
Max Conceal Ratio
Highest interval concealment ratio from start of the voice stream.
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Streaming Statistics
Table 8-5 Stream ing Statistics Area Item s (continued)
Item
Description
Conceal Secs
Number of seconds that have concealment events (lost frames) from the start
of the voice stream (includes severely concealed seconds).
Severely Conceal Secs Number of seconds that have more than 5 percent concealment events (lost
frames) from the start of the voice stream.
Latency
Estimate of the network latency, expressed in miliseconds. Represents a
running average of the round-trip delay, measured when RTCP receiver report
blocks are received.
Max Jitter
Maximum value of instantaneous jitter, in milliseconds.
RTP packet size, in milliseconds, for the transmitted stream.
Number of times RTCP Sender Reports have been received.
Sender Size
Sender Reports
Received
Sender Report Time
Received
Last time at which an RTCP Sender Report was received.
Rcvr Size
RTP packet size, in milliseconds, for the received stream.
RTP packets received from network but discarded from jitter buffers.
Number of times RTCP Receiver Reports have been received.
Rcvr Discarded
Rcvr Reports
Received
Rcvr Report Time
Received
Last time at which an RTCP Receiver Report was received.
1. When the RTP Control Protocol is disabled, no data generates for this field and thus displays as 0.
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