C H A P T E R
42
Cisco IP Phone Services
Configuration
Using Cisco CallManager Administration, you define and maintain the list of
Cisco IP Phone Services to which users can subscribe at their site. Cisco IP Phone
Services comprise XML applications that enable the display of interactive content
with text and graphics on Cisco IP Phones 7970, 7960, 7940, 7912, and 7905.
Note
Cisco IP Phones 7912 and 7905 only support text-based XML applications.
Cisco CallManager provides sample Cisco IP Phone Services applications. You
can also create customized Cisco IP Phone applications for your site.
After you configure the list of services, you can add services to the phones in the
database and assign them to phone buttons. In Cisco CallManager
Administration, you can view and modify settings for phones and device profiles.
Users can log on to the Cisco IP Phone User Options application and subscribe to
these services for their Cisco IP Phones.
This section covers the following topics:
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Chapter 42 Cisco IP Phone Services Configuration
Finding a Cisco IP Phone Service
From the second Find Service where drop-down list box, choose one of the
following criteria:
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begins with
contains
ends with
is exactly
Step 3
Specify the appropriate search text, if applicable, and click Find. You can also
specify how many items per page to display.
Tip
To find all Cisco IP Phone Services that are registered in the database,
click Find without entering any search text.
A list of discovered Cisco IP Phone Services displays by
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IP Phone Service icon
IP Phone Service name
Description
Note
You can delete multiple Cisco IP Phone services from the Find and List
IP Phone Services window by checking the check boxes next to the
appropriate Cisco IP Phone Services and clicking Delete Selected. You
can delete all Cisco IP Phone Services in the window by checking the
check box in the Matching records title bar and clicking Delete Selected.
Step 4
From the list of records, click the IP Phone Service name or description that
matches your search criteria.
The window displays the Cisco IP Phone Service that you choose.
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Chapter 42 Cisco IP Phone Services Configuration
Adding a Cisco IP Phone Service
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Adding a Cisco IP Phone Service
Perform the following steps to add a Cisco IP Phone Service.
Caution
Do not put Cisco IP Phone Services on any Cisco CallManager server at your site
or any server that is associated with Cisco CallManager, such as the TFTP server
or directory database publisher server. This precaution eliminates the possibility
that errors in a Cisco IP Phone Service application will have an impact on
Cisco CallManager performance or interrupt call-processing services.
Procedure
Step 1
Step 2
Choose Feature > Cisco IP Phone Services.
In the upper, right corner of the window, click the Add a New IP Phone Service
link.
The Cisco IP Phone Services Configuration window displays.
To add the service, click Insert.
Step 3
Step 4
After the service is added to the list, you can add and configure parameters for the
service. See the “Adding a Cisco IP Phone Service Parameter” section on
page 42-8 for more information.
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Chapter 42 Cisco IP Phone Services Configuration
Updating a Cisco IP Phone Service
Updating a Cisco IP Phone Service
Perform the following steps to update a Cisco IP Phone Service (for example, to
change the service URL or other information).
Note
If you change the service URL, remove a Cisco IP Phone Service parameter, or
change the name of a phone service parameter for a phone service to which users
are subscribed, be sure to click Update Subscriptions to update all currently
subscribed users with the changes. If you do not do so, users must resubscribe to
the service to rebuild the URL correctly.
Procedure
Step 1
Step 2
Find the Cisco IP Phone service by using the procedure in the “Finding a
Click the name or description of the Cisco IP Phone Service that you want to
update.
Step 3
Step 4
Add, update, or delete parameters as needed as described in “Adding a
Step 5
To apply the changes, update the Cisco IP Phone Services Configuration window:
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If the service was modified after subscriptions existed, click Update
Subscriptions to rebuild all user subscriptions. You must update
subscriptions if you changed the service URL, removed a phone service
parameter, or changed the Parameter Name for a phone service parameter.
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If the service is new and you do not need to rebuild user subscriptions, click
Update.
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Chapter 42 Cisco IP Phone Services Configuration
Deleting a Cisco IP Phone Service
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Deleting a Cisco IP Phone Service
Perform the following steps to delete a Cisco IP Phone Service.
Before You Begin
When you delete a Cisco IP Phone Service, Cisco CallManager removes all
service information, user subscriptions, and user subscription data from the
database. To find out which devices are using the Cisco IP Phone Service, click
the Dependency Records link from the Cisco IP Phone Service Configuration
window. If the dependency records are not enabled for the system, the dependency
records summary window displays a message. For more information about
dependency records, see the “Accessing Dependency Records” section on
page A-3. If you try to delete a Cisco IP Phone Service that is in use,
Cisco CallManager displays an error message. Before deleting a Cisco IP Phone
Service that is currently in use, you must perform either or both of the following
tasks:
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Assign a different Cisco IP Phone Service to any devices that are using the
Cisco IP Phone Service that you want to delete. See the “Updating a Phone”
section on page 57-10.
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Delete the devices that are using the Cisco IP Phone Service that you want to
delete. See the “Deleting a Phone” section on page 57-11.
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Chapter 42 Cisco IP Phone Services Configuration
Cisco IP Phone Service Configuration Settings
Procedure
Step 1
Step 2
Find the Cisco IP Phone service by using the procedure in the “Finding a
Click the name or description of the Cisco IP Phone Service that you want to
delete.
The Cisco IP Phone Services Configuration window displays.
Step 3
Click Delete.
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Cisco IP Phone Service Configuration Settings
Table 42-1 describes the Cisco IP Phone service configuration settings. See
Table 42-2 for Cisco IP Phone Service Parameter Settings.
Table 42-1 Cisco IP Phone Service Configuration Settings
Field
Description
Service Name
Enter the name of the service as it will display on the
menu of available services in the Cisco IP Phone User
Options application. Enter up to 32 characters for the
service name.
Service Description Enter a description of the content that the service
provides.
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Adding a Cisco IP Phone Service Parameter
Table 42-1 Cisco IP Phone Service Configuration Settings (continued)
Field
Description
Service URL
Enter the URL of the server where the Cisco IP Phone
Services application is located. Make sure that this server
remains independent of the servers in your
Cisco CallManager cluster. Do not specify a
Cisco CallManager server or any server that is associated
with Cisco CallManager (such as a TFTP server or
directory database publisher server).
For the services to be available, the phones in the
Cisco CallManager cluster must have network
connectivity to the server.
Character Set
If you are using a language other than English for Service
Name and Description, choose the character set for that
language. Text that is input by the user displays
incorrectly if the wrong character set is chosen.
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Adding a Cisco IP Phone Service Parameter
Use the following procedure to add and configure Cisco IP Phone Service
parameters. Add the phone service before you configure parameters. Refer to the
documentation for the individual Cisco IP Phone Service for specific information
about whether the service uses parameters, how those parameters should be
configured, and whether you should provide optional parameter definitions.
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Adding a Cisco IP Phone Service Parameter
Procedure
Step 1
Step 2
Find the Cisco IP Phone service by using the procedure in the “Finding a
From the Cisco IP Phone Services list, choose the service to which you want to
add parameters.
The Cisco IP Phone Services Configuration window displays.
Click the New button to the right of the Parameters list box.
The Configure Cisco IP Phone Service Parameter dialog appears.
To add the new parameter, click Insert.
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
To add the last parameter, click Insert and Close.
To apply the changes, update the Cisco IP Phone Services Configuration window:
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If the service was modified after subscriptions existed, click Update
Subscriptions to rebuild all user subscriptions. You must update
subscriptions if you changed the service URL, removed a phone service
parameter, or changed the name for a phone service parameter.
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If the service is new and you do not need to rebuild user subscriptions, click
Update.
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Chapter 42 Cisco IP Phone Services Configuration
Updating a Cisco IP Phone Service Parameter
Updating a Cisco IP Phone Service Parameter
Perform the following steps to update a service parameter for a specific
Cisco IP Phone Service.
Note
If you remove a Cisco IP Phone Service parameter or change the parameter name
of a phone service for a phone service to which users are subscribed, be sure to
click Update Subscriptions to update all currently subscribed users with the
changes. If you do not do so, users must resubscribe to the service to rebuild the
URL correctly.
Procedure
Step 1
Step 2
Find the Cisco IP Phone service by using the procedure in the “Finding a
From the Cisco IP Phone Services list, choose the phone service that you want to
update.
The Cisco IP Phone Services Configuration window displays.
Step 3
In the Parameters list box, choose the name of the parameter that you want to
update.
Step 4
Step 5
Step 6
Click Edit.
To apply the changes, click Update, or to apply the changes and close the dialog,
click Update and Close.
Step 7
To apply the changes, update the Cisco IP Phone Services Configuration window:
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If the service was modified after subscriptions existed, click Update
Subscriptions to rebuild all user subscriptions. You must update
subscriptions if you changed the service URL, removed a phone service
parameter, or changed the name for a phone service parameter.
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If the service is new and you do not need to rebuild user subscriptions, click
Update.
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Chapter 42 Cisco IP Phone Services Configuration
Deleting a Cisco IP Phone Service Parameter
Related Topics
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Deleting a Cisco IP Phone Service Parameter
Perform the following steps to delete a Cisco IP Phone Service.
Note
If you remove a phone service parameter or modify the Parameter Name of a
phone service parameter for a phone service to which users are subscribed, you
must click Update Subscriptions to update all currently subscribed users with the
changes. If you do not do so, users must resubscribe to the service to rebuild the
URL correctly.
Procedure
Step 1
Step 2
Step 3
Find the Cisco IP Phone service by using the procedure in the “Finding a
From the Cisco IP Phone Services list, choose the phone service whose
parameters you want to delete.
In the Parameters list box, choose the name of the parameter that you want to
delete.
Step 4
Step 5
Click Delete.
To confirm the deletion, click OK.
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Chapter 42 Cisco IP Phone Services Configuration
Cisco IP Phone Service Parameter Settings
Step 6
To apply the changes, update the Cisco IP Phone Services Configuration window:
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If the service was modified after subscriptions existed, click Update
Subscriptions to rebuild all user subscriptions. You must update
subscriptions if you changed the service URL, removed a phone service
parameter, or changed the Parameter Name for a phone service parameter.
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If the service is new and you do not need to rebuild user subscriptions, click
Update.
Related Topics
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Cisco IP Phone Service Parameter Settings
Table 42-2 describes the Cisco IP Phone service parameter settings.
Table 42-2 Cisco IP Phone Service Parameter Settings
Field
Description
Parameter Name
Enter the exact query string parameter to use when you
build the subscription URL; for example, symbol.
Parameter Display
Name
Enter a descriptive parameter name to display to the user
in the Cisco IP Phone User Options application; for
example, Ticker Symbol.
Default Value
Enter the default value for the parameter. This value
displays to the user when a service is being subscribed to
for the first time; for example, CSCO.
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Adding a Cisco IP Phone Service to a Phone Button
Table 42-2 Cisco IP Phone Service Parameter Settings (continued)
Field
Description
Parameter
Description
Enter a description of the parameter. The user can access
the text that is entered here while the user is subscribing
to the service. The parameter description should provide
information or examples to help users input the correct
value for the parameter.
Parameter is
Required
If the user must enter data for this parameter before the
subscription can be saved, check the Parameter is
Required check box.
Parameter is a
Password (mask
contents)
You can mask entries in the Cisco IP Phone User Options
application, so asterisks display rather than the actual
user entry. You may want to do this for parameters such
as passwords that you do not want others to be able to
view. To mask a parameter entry, check the Parameter is
a Password (mask contents) check box in the Configure
Cisco IP Phone Service Parameter window in
Cisco CallManager Administration.
Adding a Cisco IP Phone Service to a Phone Button
In addition to adding a Cisco IP Phone Service, so it is available to users on their
phones, you can assign the service to a phone button that is configured as a service
URL. This gives the user one-button access to the service without using the
services button on the IP phone.
Perform the following steps to add a service to a service URL button:
2. Customize a phone button template by configuring a Service URL button (see
Adding Phone Button Templates, page 59-4)
3. Add the customized phone button template to the phone (see Adding a Phone,
page 57-5)
4. Subscribe the service to the phone (see Configuring Cisco IP Phone Services,
page 57-36)
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Adding a Cisco IP Phone Service to a Phone Button
5. Add the service URL to a phone button (see Configuring Service URL
Buttons, page 57-39)
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