Preface
Organization
Table 1
How This Document Is Organized (continued)
Chapter and Title
Description
Chapter 5, “Directory Issues”
Describes solutions for the most
common issues related to a
Cisco CallManager DC Directory
(DCD), the Lightweight Directory
Access Protocol (LDAP) directory,
or the Microsoft Active Directory
(AD).
Chapter 6, “Device Issues”
Describes solutions for the most
common issues related to IP phones
and gateways.
Chapter 7, “Dial Plans and Routing
Issues”
Describes solutions for the most
common issues related to dial plans,
route partitions, and calling search
spaces.
Chapter 8, “Cisco CallManager Services Describes solutions for the most
Issues”
common issues related to services,
such as conference bridges and
media termination points.
Chapter 9, “Voice Messaging Issues”
Describes solutions for the most
common voice messaging issues.
Appendix A, “Opening a Case With
TAC”
Describes what information is
needed to open a case for TAC.
Appendix B, “Case Study:
Troubleshooting Intracluster Phone
Calls”
Describes in detail the call flow
between two Cisco IP Phones within
a cluster.
Appendix C, “Case Study:
Troubleshooting
Describes a Cisco IP Phone calling
through a Cisco IOS Gateway to a
Cisco IP Phone-to-Cisco IOS Gateway phone connected through a local
Calls”
PBX or on the Public Switched
Telephone Network (PSTN).
Appendix D, “Case Study:
Troubleshooting Intercluster Phone
Calls”
Describes a Cisco IP Phone calling
another Cisco IP Phone located in a
different cluster.
Troubleshooting Guide for Cisco CallManager Release 4.1(2)
OL-6539-01
xiv
