Whirlpool Water System WHES40 User Manual

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Model WHES40  
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How to install, operate  
and maintain your Demand  
Controlled Water Softener  
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Do not return water softener to store  
If you have any questions or concerns when  
installing, operating or maintaining your water  
softener, call our toll free number:  
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1-866-986-3223  
Monday- Friday, 8 AM - 7 PM EST or visit  
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When you call, please be prepared to provide  
the model, date code and serial number of your  
product, found on the rating decal, typically  
located on the rim below the salt lid hinges.  
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System tested and certified by NSF International  
against NSF/ANSI Standard 44  
for hardness reduction and efficiency.  
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System tested and certified by the Water Quality  
Association against CSA B483.1.  
Manufactured and warranted by  
Printed on recycled paper  
Ecodyne Water Systems  
1890 Woodlane Drive  
Woodbury, MN 55125  
7323441 (Rev G 9/7/11)  
Product No. 8562922-B  
 
Specifications & Dimensions  
Model WHES40  
Model Code  
LL40  
11,900 @ 2.4 lbs.  
31,600 @ 9.0 lbs.  
40,000 @ 15.5 lbs.  
Rated Softening Capacity (Grains @ Salt Dose)  
Rated Efficiency (Grains/Pound of Salt @ Minimum Salt Dose)  
Water Used During Regeneration @ Minimum Salt Dose  
Total Water Used Per Regeneration @ Maximum Salt Dose  
Rated Service Flow Rate  
4,958 @ 2.4 lbs.  
3.0 gal./1,000 grains  
37.1 gallons  
8.5 gpm  
Amount of High Capacity Ion Exchange Resin  
Pressure Drop at Rated Service Flow  
Water Supply Max. Hardness  
1.14 cu. ft.  
11.0 psig  
125 gpg  
Water Supply Max. Clear Water Iron  
10 ppm*  
Water Pressure Limits (minimum / maximum)  
Water Temperature Limits (minimum / maximum)  
Minimum Water Supply Flow Rate  
20 - 125 psi**  
40 - 120 °F  
3 gpm  
Maximum Drain Flow Rate  
2.0 gpm  
Salt Storage Capacity  
200 lbs.  
*Capacity to reduce clear water iron is substantiated by WQA test data. State of Wisconsin  
requires additional treatment if water supply contains clear water iron exceeding 5 ppm.  
**Canada working pressure limits: 1.4 - 7.0 kg/cm2.  
These systems conform to NSF/ANSI 44 for the specific performance claims as verified  
and substantiated by test data.  
The efficiency rating is only valid at the stated salt dose. These softeners were efficiency  
rated according to NSF/ANSI Standard 44.  
Variable Salt Dose: The salt dose is selected by the electronic controls at regeneration  
time based on the amount needed.  
19”  
IN  
3-3/4”  
18”  
OUT  
IN – OUT  
41-1/2”  
47-7/8”  
39-1/2”  
FIG. 1  
Questions? Call Toll Free 1-866-986-3223 Monday- Friday, 8 AM - 7 PM EST  
When you call, please be prepared to provide the model, date code and serial number,  
found on the rating decal, typically located on the rim below the salt lid hinges.  
3
 
Water Softener Safety  
Your safety and the safety of others are very important.  
We have provided many safety messages in this manual and on your appliance. Always read and obey all safety  
messages.  
This is the safety alert symbol.  
This symbol alerts you to potential hazards that can kill or hurt you and others.  
All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING”  
These words mean:  
You can be killed or seriously injured if you don’t  
immediately follow instructions.  
You can be killed or seriously injured if you don’t  
follow instructions.  
All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell  
you what can happen if the instructions are not followed.  
In the state of Massachusetts: The Commonwealth of Massachusetts plumbing code 248-CMR shall  
be adhered to. A licensed plumber shall be used for this installation.  
In the state of California: You must turn the Salt Efficiency Feature setting to ON. This may initiate  
more frequent recharges. However, it will operate at 4,000 grains per pound of salt or higher. To turn  
on the Salt Efficiency Feature, follow the instructions in the “Salt Efficiency” section of this manual.  
Before You Start  
= The water softener requires a minimum water flow of 3 gallons per minute at the inlet. Maximum allowable inlet  
water pressure is 125 psi. If daytime pressure is over 80 psi, nighttime pressure may exceed the maximum. Use  
a pressure reducing valve if necessary (Adding a pressure reducing valve may reduce the flow). If your home is  
equipped with a back flow preventer, an expansion tank must be installed in accordance with local codes and  
laws.  
= The water softener works on 24 volt, 60 Hz electrical power only, supplied by a direct plug-in transformer (includ-  
ed). Be sure to use the included transformer and plug it into a nominal 120V, 60 cycle household outlet that is in  
a dry location only, grounded and properly protected by an overcurrent device such as a circuit breaker or fuse. If  
transformer is replaced, use only UL, CUL or CSA approved Class 2 transformer with the following specifications:  
§ Input: 120 VAC, 60 Hz, 13.5 W  
§ Output Voltage: 24 VAC  
§ Output Current: 400 mA  
= Do not use this system to treat water that is microbiologically unsafe or of unknown quality without adequate dis-  
infection upstream or downstream of the system.  
European Directive 2002/96/EC requires all electrical and electronic equipment to be disposed of accord-  
ing to Waste Electrical and Electronic Equipment (WEEE) requirements. This directive or similar laws are  
in place nationally and can vary from region to region. Please refer to your state and local laws for proper  
disposal of this equipment.  
Do not return the water softener to store.  
If you have any questions, or there are missing parts or damage, please call Toll Free 1-866-986-3223,  
Monday - Friday, 8 am - 7 pm EST, or visit www.ecodynewatertreatment.com  
When you call, please be prepared to provide the model, date code and serial number, found on the rating  
decal, typically located on the rim below the salt lid hinges.  
4
 
Inspect Shipment  
The parts required to assemble and install the water  
Remove and discard (or recycle) all packing materials.  
To avoid loss of small parts, we suggest you keep the  
small parts in the parts bag until you are ready to use  
them.  
softener are included with the unit. Thoroughly check  
the water softener for possible shipping damage and  
parts loss. Also inspect and note any damage to the  
shipping carton.  
Packing List  
Ground Clamp  
Kit  
Installation  
Adaptors  
Bypass Valve  
20 ft. Drain Hose  
Clips  
Water Hardness  
Test Strip  
Hose Clamps  
Adaptor Elbow  
Grommet  
O-rings  
FIG. 2  
Water Conditioning Information  
immediately when drawn from a faucet because it has  
oxidized before reaching the home. It appears as  
small cloudy yellow, orange, or reddish suspended  
particles. After the water stands for a period of time,  
the particles settle to the bottom of the container.  
Generally these irons are removed from water by filtra-  
tion. Chlorination is also recommended for bacterial  
iron.  
IRON  
Iron in water can cause stains on clothing and plumb-  
ing fixtures. It can negatively affect the taste of food,  
drinking water, and other beverages. Iron in water is  
measured in parts per million (ppm). The total* ppm of  
iron, and type or types*, is determined by chemical  
analysis. Four different types of iron in water are:  
= Ferrous (clear water) iron  
= Ferric (red water) iron  
= Bacterial and organically bound iron  
= Colloidal and inorganically bound iron (ferrous or  
ferric)  
Colloidal and inorganically bound iron is of ferric or fer-  
rous form that will not filter or exchange out of water.  
This water softener will not remove colloidal iron. In  
some instances, treatment may improve colloidal iron  
water. Colloidal iron water usually has a yellow  
appearance when drawn. After standing for several  
hours, the color persists and the iron does not settle,  
but remains suspended in the water.  
Ferrous (clear water) iron is soluble and dissolves in  
water. This water softener will reduce moderate  
amounts of this type of iron (see specifications).**  
Ferrous (clear water) iron is usually detected by taking  
a sample of water in a clear bottle or glass.  
SEDIMENT  
Immediately after taking, the sample is clear. As the  
water sample stands, it gradually clouds and turns  
slightly yellow or brown as air oxidizes the iron. This  
usually occurs in 15 to 30 minutes.  
Sediment is fine, foreign material particles suspended  
in water. This water softener will not remove sedi-  
ment. This material is most often clay or silt. Extreme  
amounts of sediment may give the water a cloudy  
appearance. A sediment filter installed upstream of the  
water softener normally corrects this situation.  
When using the softener to reduce Ferrous (clear  
water) iron, add 5 grains to the hardness setting for  
every 1 ppm of Ferrous (clear water) iron. See "Set  
Water Hardness Number" section.  
* Water may contain one or more of the four types of  
iron and any combination of these. Total iron is the  
sum of the contents.  
Ferric (red water), and bacterial and organically bound  
irons are insoluble. This water softener will not  
remove ferric or bacterial iron. This iron is visible  
** Capacity to reduce clear water iron is substantiated  
by WQA test data.  
5
 
Installation Requirements  
LOCATION REQUIREMENTS  
PLUMBING CODES  
Consider all of the following when selecting an installa-  
tion location for the water softener.  
All plumbing must be completed in accordance with  
national, state and local plumbing codes.  
= Do not locate the water softener where freezing  
temperatures occur. Do not attempt to treat water  
over 120ºF. Freezing temperatures or hot water  
damage voids the warranty.  
In the state of Massachusetts: The Commonwealth  
of Massachusetts plumbing code 248-CMR shall  
be adhered to. A licensed plumber shall be used  
for this installation.  
= To condition all water in the home, install the water  
softener close to the water supply inlet, and  
upstream of all other plumbing connections, except  
outside water pipes. Outside faucets should remain  
on hard water to avoid wasting conditioned water  
and salt.  
AIR GAP REQUIREMENTS  
A drain is needed for regeneration water (See Figure  
3). A floor drain, close to the water softener, is  
preferred. A laundry tub, standpipe, etc. are other  
drain options. Secure valve drain hose in place.  
Leave an air gap of 1-1/2” between the end of the  
hose and the drain. This gap is needed to prevent  
backflow of sewer water into the water softener. Do  
not put the end of the drain hose into the drain.  
= A nearby drain is needed to carry away regenera-  
tion discharge (drain) water. Use a floor drain,  
laundry tub, sump, standpipe, or other options  
(check your local codes). See "Air Gap  
Requirements" and "Valve Drain Requirements"  
sections.  
Drain  
Drain  
= The water softener works on 24 volt, 60 Hz electri-  
cal power only, supplied by a direct plug-in trans-  
former (included). Provide an electrical outlet within  
10 feet, in accordance with NEC and local codes.  
Hose  
Hose  
Drain  
Hose  
1-1/2”  
air gap  
= Always install the water softener between the water  
inlet and water heater. Any other installed water  
conditioning equipment should be installed between  
the water inlet and water softener (See Figure 4  
below).  
1-1/2”  
air gap  
1-1/2”  
air gap  
= Avoid installing in direct sunlight. Excessive sun  
heat may cause distortion or other damage to non-  
metallic parts.  
FLOOR DRAIN  
STANDPIPE  
LAUNDRY TUB  
FIG. 3  
THE PROPER ORDER TO INSTALL WATER TREATMENT EQUIPMENT  
Untreated Water to  
Outside Faucets  
City Water Supply  
Cold Water  
to House  
Hot Water  
to House  
Pressure  
Tank  
Optional  
Sediment  
Filter  
OR  
Well Water Supply  
Water  
Softener  
Water  
Heater  
Well  
Pump  
FIG. 4  
6
 
Installation Requirements  
1/4” NPT  
Thread  
VALVE DRAIN REQUIREMENTS  
Barbs for 3/8”  
I.D. Tubing  
Using the flexible drain hose (included), measure and  
cut to the length needed. Flexible drain hose is not  
allowed in all localities (check your plumbing codes). If  
local codes do not allow use of a flexible drain hose, a  
rigid valve drain run must be used. Purchase a com-  
pression fitting (1/4 NPT x 1/2 in. minimum tube) and  
1/2" tubing from your local hardware store. Plumb a  
rigid drain as needed (See Figure 6).  
Hose Clamp  
Drain Hose  
FIG. 5  
NOTE: Avoid drain hose runs longer than 30 feet.  
Avoid elevating the hose more than 8 feet  
above the floor. Make the valve drain line as  
short and direct as possible.  
Compression Fitting.  
1/4 NPT x 1/2” O.D.  
)  
1/4 NPT  
Threads  
Clip  
Cut barbs from
ting (pull clip to remove  
fitting from valve)  
Dia.  
Copper Tube  
(not included)  
FIG. 6  
SINGLE BYPASS VALVE  
INLET / OUTLET PLUMBING OPTIONS  
Pull out for “Service”  
(Soft water)  
Always install either a single bypass valve (provided),  
as shown in Figure 7, or, if desired, parts for a 3 valve  
bypass system (not included) can be purchased and  
assembled, as shown in Figure 8. Bypass valves  
allow you to turn off water to the softener for mainte-  
nance if needed, but still have water in house pipes.  
Push in for  
“Bypass”  
Pipe fittings must be 3/4” minimum.  
Use:  
FIG. 7  
= Copper pipe  
3 VALVE BYPASS  
= Threaded pipe  
= PEX (Crosslinked Polyethylene) pipe  
= CPVC plastic pipe  
= Other pipe approved for use with potable water  
Bypass  
Valve  
IMPORTANT: Do not solder with plumbing attached to  
lation adaptors and single bypass  
. Soldering heat will damage the  
tors and valve.  
Outlet  
Valve  
Inlet  
Valve  
From Water  
Softener  
To Water  
Softener  
FIG. 8  
7
 
Installation Instructions  
TYPICAL INSTALLATION  
Hard Water  
Conditioned  
Water  
Ground  
Clamp  
To Outside  
Faucets  
Pipe  
Ground  
Clamp  
Water Softener  
Valve  
Clips  
1” NPT Sweat  
Adaptor (not  
included)  
Plug-in  
Transformer  
1” NPT  
Threaded  
Adaptor  
Clip  
Outlet  
To  
Controller  
O-ring  
Inlet  
Valve Drain  
Elbow  
Overflow  
Drain Elbow  
Lubricated  
O-ring  
Salt Storage  
Tank Overflow  
Hose*  
Valve Drain  
Hose*  
Single Bypass Valve  
Secure Valve Drain Hose  
in place over Floor Drain  
*Do not connect  
the water softener  
valve drain tubing  
to the salt storage  
tank overflow  
NOTE: See “Air Gap Requirements” section.  
1-1/2”  
air gap  
NOTE: Water Softener shown with Salt Hole  
Cover and Top Cover removed  
hose.  
Floor Drain  
FIG. 9  
8
 
Installation Instructions  
Nozzle  
Venturi  
Assembly  
Top Cover  
TURN OFF WATER SUPPLY  
Brine Tank  
Overflow  
Elbow  
1. Close the main water supply valve, located near the  
well pump or water meter.  
Nut -  
Ferrule  
2. Open all faucets to drain all water from house pipes.  
NOTE: Be sure not to drain water from the water  
heater, as damage to the water heater ele-  
ments could result.  
Salt  
Hole  
Cover  
Brine Tank  
Overflow  
Grommet  
INSTALL THE BRINE TANK OVERFLOW  
ELBOW  
13/16” Hole  
Brine  
Tubing  
Install the brine tank overflow grommet and elbow in  
the 13/16” diameter hole in the back of the salt storage  
tank sidewall.  
Brinewell  
Cover  
Salt  
Storage  
Tank  
Brinewell  
NOTE: The brine tank overflow elbow accepts either  
1/2” or 3/8” I.D. hose.  
Float Stem  
Stand  
Tube  
Brine  
Valve  
MOVE THE WATER SOFTENER INTO PLACE  
FIG. 10  
Excessive Weight Hazard  
Use two or more people to move and install  
water softener.  
Clip  
Failure to do so can result in back or other  
injury.  
Channel  
1. Move the water softener into the desired location.  
Set it on a solid, level surface.  
IMPORTANT: Do not place shims directly under the  
salt storage tank to level the softener.  
The weight of the tank, when full of  
water and salt, may cause the tank to  
fracture at the shim.  
Single Bypass Valve  
FIG. 11  
2. Visually check and remove any debris from the  
water softener valve inlet and outlet ports.  
CORRECT ASSEMBLY  
3. Make sure the turbine assembly spins freely in the  
"out" port of the valve.  
Clip  
4. If not already done, put a light coating of silicone  
grease on the single bypass valve o-rings.  
5. Push the single bypass valve into the softener valve  
as far as it will go. Snap the two large holding clips  
into place, from the top down as shown in Figures  
11 & 12.  
Outside diameter  
of water softener  
valve inlet & outlet  
Outside diameter  
of clip channel on  
single bypass valve  
FIG. 12  
IMPORTANT: Be sure the clips snap firmly into place  
so the single bypass valve will not pull  
out.  
NOTE: Be sure all 3 tabs of the clip go through the matching  
holes on the water softener valve inlet or outlet, and  
fully into the channel on the single bypass valve.  
Make sure that the tabs are fully seated.  
9
 
Installation Instructions  
COMPLETE INLET AND OUTLET PLUMBING  
Measure, cut, and loosely assemble pipe and fittings  
from the main water pipe to the inlet and outlet ports of  
the water softener valve. Be sure to keep fittings fully  
together, and pipes squared and straight.  
Be sure hard water supply pipe goes to the water sof-  
tener valve inlet side.  
Electrical Shock Hazard  
Install metal ground clamp to metal house  
water supply pipe before beginning installation.  
Securely tighten connection in center of metal  
ground clamp.  
NOTE: Inlet and outlet are marked on the water softener  
valve. Trace the water flow direction to be sure  
hard water is to inlet.  
IMPORTANT: Be sure to fit, align and support all plumb-  
ing to prevent putting stress on the water  
softener valve inlet and outlet. Stress  
Failure to do so can result in death or  
electrical shock.  
from misaligned or unsupported plumbing  
may cause damage to the valve.  
Ground  
Clamp  
Complete the inlet and outlet plumbing for the type of  
pipe you will be using. Secure ground clamp to metal  
pipes (See Fig. 13).  
Ground  
Clamp  
INSTALL VALVE DRAIN HOSE  
1. Measure, cut to needed length and connect the 3/8"  
drain line (provided) to the water softener valve drain  
fitting. Use a hose clamp to hold the hose in place.  
FIG. 13  
NOTE: Avoid drain hose runs longer than 30 feet. Avoid  
elevating the hose more than 8 feet above the  
floor. Make the valve drain line as short and  
direct as possible.  
IMPORTANT: If codes require a rigid drain line see  
“Valve Drain requirements" section.  
2. Route the drain hose or copper tubing to the floor  
drain. Secure drain hose. This will prevent “whip-  
ping'' during regenerations. See “Air Gap  
Requirements" section.  
INSTALL SALT STORAGE TANK OVERFLOW  
HOSE  
1. Measure, cut to needed length and connect the 3/8"  
drain line (provided) to the salt storage tank over-  
flow elbow and secure in place with a hose clamp.  
2 Route the hose to the floor drain, or other suitable  
drain point no higher than the drain fitting on the salt  
storage tank (This is a gravity drain). If the tank  
overfills with water, the excess water flows to the  
drain point. Cut the drain line to the desired length  
and route it neatly out of the way.  
IMPORTANT: For proper operation of the water soften-  
er, do not connect the water softener  
valve drain tubing to the salt storage  
tank overflow hose.  
10  
 
Installation Instructions  
TEST FOR LEAKS  
ADD WATER AND SALT TO THE SALT  
STORAGE TANK  
To prevent air pressure in the water softener and  
plumbing system, complete the following steps in  
order:  
1. Fully open two or more softened cold water faucets  
close to the water softener, located downstream  
from the water softener.  
Excessive Weight Hazard  
Use two or more people to move and lift salt  
bags.  
2. Place the bypass valve (single or 3 valve) into the  
"bypass" position. See Figures 7 & 8 on Page 7.  
Failure to do so can result in back or other  
injury.  
3. Slowly open the main water supply valve. Run  
water until there is a steady flow from the opened  
faucets, with no air bubbles.  
1. Using a container, add about three gallons of clean  
water into the salt storage tank.  
4. Place bypass valve(s) in "service" or soft water posi-  
tion as follows:  
2. Add salt to the storage tank. Use nugget, pellet or  
coarse solar salts with less than 1% impurities.  
= Single bypass valve: Slowly move the valve stem  
toward "service," pausing several times to allow  
the water softener to fill with water.  
PLUG IN THE WATER SOFTENER  
= 3 valve bypass: Fully close the bypass valve and  
open the outlet valve. Slowly open the inlet  
valve, pausing several times to allow the water  
softener to fill with water.  
During installation, the water softener wiring may be  
moved or jostled from place. Be sure all leadwire con-  
nectors are secure on the back of the electronic board  
and be sure all wiring is away from the valve gear and  
motor area, which rotates during regenerations.  
5. After about three minutes, open a hot water faucet  
until there is a steady flow and there are no air bub-  
bles, then close this faucet.  
1. Plug the water softener into an electrical outlet that  
is not controlled by a switch.  
6. Close all cold water faucets and check for leaks at  
the plumbing connections that you made.  
NOTE: The water heater is filled with hard water and,  
as hot water is used, it will refill with condi-  
tioned water. In a few days, the hot water will  
be fully conditioned. To have fully conditioned  
hot water immediately, wait until the initial  
recharge is over. Then, drain the water heater  
(following instructions for water heater) until  
water runs cold.  
7. Check for leaks around clips at softener’s inlet and  
outlet. If a leak occurs at a clip, depressurize the  
plumbing (turn off the water supply and open  
faucets) before removing clip. When removing clips  
at the softener’s inlet or outlet, push the single  
bypass valve body toward the softener (See Figure  
14). Improper removal may damage clips. Do not  
reinstall damaged clips.  
SANITIZE THE WATER SOFTENER /  
SANITIZE AFTER SERVICE  
1. Open salt hole cover, remove the brinewell cover  
and pour about 3 oz. (6 tablespoons) of household  
bleach into the softener brinewell. Replace the  
brinewell cover.  
If removing  
clips...  
2 Make sure the bypass valve(s) is in the “service”  
(open) position.  
3 Start a recharge (regeneration).  
See “Start a Recharge” on Page 13.  
...depressurize the  
plumbing, then push  
Bypass Valve body  
toward softener  
4. After the recharge has completed, fully open a cold  
water faucet, downstream from the softener, and  
allow 50 gallons of water to pass through the sys-  
tem. This should take at least 20 minutes. Close  
the faucet.  
FIG. 14  
11  
 
Programming the Water Softener  
SET SALT LEVEL  
button  
Display  
UP button  
SET  
SALT  
LEVEL  
TANK  
PROGRAM  
LIGHT  
CHECK  
PRESSTOSCHEDULE  
HOLDTOSTART  
SALT  
TANK LIGHT  
button  
LEVEL  
RECHARGE  
RECHARGE button  
DOWN button  
PROGRAM button  
FIG. 15  
When the transformer is plugged into the electrical  
outlet, a model code and a test number (example:  
J2.0), begin to flash in the faceplate display. Then,  
“12:00 PM” and the words “CURRENT TIME" begin to  
flash.  
SET WATER HARDNESS NUMBER  
1. Press the PROGRAM button once again to display  
a flashing “25” and the word “HARDNESS”.  
NOTE: If “- - - -” shows in the display, press the r  
UP or s DOWN button until the model code  
(“LL40” for Model WHES40) shows in the dis-  
play. Then, press the PROGRAM button to  
set, and change to the flashing “CURRENT  
TIME" display.  
FIG. 17  
2. Press the r UP or s DOWN buttons to set your  
water’s hardness number.  
NOTE: If your water supply contains iron, compen-  
sate for it by adding to the water hardness  
number. For example, assume your water is  
20 gpg hard and contains 2 ppm iron. Add 5  
to the hardness number for each 1 ppm of  
iron. In this example, you would use 30 for  
your hardness number.  
SET TIME OF DAY  
If the words “CURRENT TIME" do not show in the  
display, press the PROGRAM button until they do.  
1. Press the r UP or s DOWN buttons to set the  
present time. Up moves the display ahead; down  
sets the time back. Be sure AM or PM is correct.  
20 gpg hardness  
2 ppm iron x 5 = 10 +10  
(times)  
30 HARDNESS NUMBER  
FIG. 16  
NOTE: Press buttons and quickly release to slowly  
advance the display. Hold the buttons down  
for fast advance.  
12  
 
Programming the Water Softener  
KCl should be used in accordance with the following  
steps to help give you years of maintenance free  
service.  
SET RECHARGE (REGENERATION) TIME  
1. Press the PROGRAM button once again to display  
a flashing “2:00AM” and the words “RECHARGE  
TIME”. This is a good time for the recharge to start  
in most households, because water is not in use.  
Place only one bag at a time of KCl into your softener  
(the salt storage tank should contain no more than 60  
pounds of KCl at any one time).  
NOTE: A softener using KCl should not be located in  
areas with high temperature changes or high  
humidity (KCl may harden in these environ-  
ments and make the softener inoperable).  
2. Check the brine tank and brinewell (black tube in  
salt storage tank) monthly. If hardening is present,  
pour small amounts of warm water on hardened  
areas until they loosen.  
FIG. 18  
2. If you want to change the recharge start time,  
press the r UP or s DOWN buttons until the  
desired time shows. Be sure AM or PM is correct.  
3. Be sure to set the correct salt type, depending on  
which type of salt is used (NaCl or KCl). Use the  
r UP or s DOWN buttons to toggle between  
NaCl and KCl, then press the PROGRAM button to  
enter the selection.  
SET SALT TYPE  
1. Press the PROGRAM button once again to display  
a flashing “nACL”.  
4. Press the PROGRAM button once again to return  
to normal operating display.  
START A RECHARGE  
1. Press the RECHARGE button and hold for three  
seconds, until “RECHARGE” begins to flash in the  
display, starting a recharge. This recharge draws  
the sanitizing bleach into and through the water  
softener. Any air remaining in the water softener is  
purged to the drain. During this time, periodically  
check for leaks.  
FIG. 19  
Salt Type allows you to choose between sodium chlo-  
ride (NaCl), which is regular softener salt, or potassi-  
um chloride (KCl), which is an alternative to sodium  
chloride. KCl (potassium chloride) may be used if the  
user of the water softener is on a sodium restricted  
diet and is concerned about the amount of sodium in  
the water supply.  
NOTE: As with all other water system applications,  
leaks may occur. Leaks may not be immedi-  
ately apparent. Recheck for leaks 24 hours  
after first recharge cycle is complete.  
Questions? Call Toll Free 1-866-986-3223 Monday- Friday, 8 AM - 7 PM EST  
When you call, please be prepared to provide the model, date code and serial number,  
found on the rating decal, typically located on the rim below the salt lid hinges.  
13  
 
Customizing Features / Options  
RECHARGE  
SET SALT LEVEL  
The RECHARGE button is used to initiate an immedi-  
ate recharge.  
The water softener has a salt monitor indicator light to  
remind you to add salt to the storage tank.  
1. Press and hold the RECHARGE button until the  
words “RECHARGE", “SERVICE" and “FILL" flash  
in the display.  
NOTE: You must set salt level each time salt is added  
to the water softener.  
To set this monitor system:  
1. Lift the salt hole cover and level the salt in the stor-  
age tank.  
2. The salt level decal, on the brinewell inside the  
tank, has numbers from 0 to 8. Observe the high-  
est number the leveled salt is at, or closest to.  
FIG. 20  
3. Press the SET SALT LEVEL button until black  
ovals correspond to the salt level number (See  
Figure 22). At level 2 or below, the “Check Salt  
Level" LED indicator will flash.  
RECHARGE initiated  
The softener enters the fill cycle of regeneration right  
away. “RECHARGE” will flash during the regenera-  
tion. When completed, full water conditioning capaci-  
ty is restored. While water softener is running a  
recharge, the time remaining until the recharge is  
completed will show in the display during all cycles  
except for the Fill cycle.  
FIG. 22  
NOTE: Avoid using hot water while the softener is  
regenerating, because the water heater will  
refill with bypass hard water.  
If you want to turn the salt monitor off, press the SET  
SALT LEVEL button until “SALT LEVEL OFF” shows  
in the display (See Figure 23).  
RECHARGE SCHEDULED  
If you do not want to start an immediate recharge, but  
would like to schedule an extra recharge at the next  
preset recharge time, do the following:  
1. Press and release (do not hold) the RECHARGE  
button.  
FIG. 23  
TANK LIGHT  
The water softener is equipped with a tank light for  
viewing the salt level in the brine tank. Push the tank  
light button on the electronic control once, and the  
tank light will turn on. Pushing the tank light button  
again will turn the light off. The tank light will auto-  
matically turn off after a period of four minutes if the  
tank light button is not used to turn it off.  
FIG. 21  
RECHARGE scheduled  
The words “RECHARGE SCHEDULED" flash in the  
display, and the softener will recharge at the next  
recharge time. The word “RECHARGE" will flash dur-  
ing the regeneration. When completed, full water  
conditioning capacity is restored.  
14  
 
Customizing Features / Options  
POWER OUTAGE MEMORY  
SALT EFFICIENCY  
If electrical power to the water softener is lost, “mem-  
ory'' built into the timer circuitry will keep all settings  
for up to six hours. While the power is out, the dis-  
play is blank and the water softener will not regener-  
ate. When electrical power is restored, the following  
will occur:  
When this feature is ON, the water softener will oper-  
ate at salt efficiencies of 4000 grains of hardness per  
pound of salt or higher (May recharge more often  
using smaller salt dosage and less water). The sof-  
tener is shipped with this feature set OFF.  
1. Press and hold the PROGRAM button until the  
screen in Figure 25 is displayed. Once in this dis-  
play, press the PROGRAM button once and one of  
the two displays in Figure 26 is shown.  
Reset the present time only if the display is flashing.  
The HARDNESS and RECHARGE TIME never  
require resetting unless a change is desired. Even if  
the clock is incorrect after a long power outage, the  
softener operates as it should to keep your water soft.  
However, regenerations may occur at the wrong time  
of day until you reset the clock to the correct time of  
day.  
NOTE: If the water softener was regenerating when  
power was lost, it will now finish the cycle.  
FIG. 25  
2. Press the r UP or s DOWN buttons to set ON or  
OFF. When set to ON, the efficiency icon will be  
displayed in the lower left hand corner of the nor-  
mal run display.  
WATER FLOW INDICATOR  
Whenever the softener has water flowing from the  
outlet port, the display will show water droplets scroll-  
ing down the right hand side of the screen (See  
Figure 24). The faster the water flow, the faster the  
droplets will flash.  
Efficiency Icon  
FIG. 26  
In the state of California: You must turn the Salt  
Efficiency Feature ON. This may initiate more  
frequent recharges. However, it will operate at  
4,000 grains per pound of salt or higher.  
FIG. 24  
Droplets indicate water  
flow through softener  
15  
 
Customizing Features / Options  
CLEAN / CLEAR WATER IRON REDUCTION  
MAXIMUM DAYS BETWEEN REGENERA-  
TIONS  
This feature is beneficial on water supplies containing  
ferrous (clear water) iron. The default setting is OFF.  
When this feature is set to ON, an additional back-  
wash and fast rinse cycle will occur first, preceding  
the normal regeneration sequence. This provides  
extra cleaning of the resin bed before it is regenerat-  
ed with the salt brine. To conserve water set this fea-  
ture OFF if your water supply does not contain iron or  
sediments.  
The water softener automatically controls regenera-  
tion frequency. This provides the greatest operating  
efficiency and, under most conditions, this feature  
should be left in this automatic mode. However, you  
may modify this feature if you want to force a regen-  
eration every set number of days. For example, if  
your water supply contains clear water iron, you may  
want the softener to regenerate every few days to  
keep the resin bed clean. The maximum days  
between recharges may be set from 1 to 15 days, as  
follows:  
1. Press and hold the PROGRAM button until the  
screen in Figure 27 is displayed. Once in this dis-  
play, press the PROGRAM button twice and one of  
the two displays in Figure 28 is shown.  
NOTE: The softener will recharge on its own if need-  
ed, even if it is before the set number of days.  
1. Press and hold the PROGRAM button until the  
screen in Figure 27 is displayed. Once in this dis-  
play, press the PROGRAM button four times and  
the display in Figure 30 is shown.  
FIG. 27  
2. Press the r UP or s DOWN buttons to set ON or  
OFF.  
FIG. 30  
2. Press the r UP or s DOWN buttons to set the  
number of days.  
FIG. 28  
12 OR 24 HOUR CLOCK  
All time displays are shown in standard clock time (1  
to 12 AM; and 1 to 12 PM) at the 12 hour default set-  
ting. If 24 hour clock displays are desired, follow  
steps below:  
CLEAN FEATURE MINUTES  
The Clean / Clear Water Iron Reduction feature  
(described above) may be adjusted, from 1 to 15 min-  
utes in length. To change this cycle time, use the UP  
button to increase the time, or the DOWN button to  
shorten the time. The default value for this feature is  
6 minutes.  
1. Press and hold the PROGRAM button until the  
screen in Figure 27 is displayed. Once in this dis-  
play, press the PROGRAM button five times and  
one of the two displays in Figure 31 is shown.  
1. Press and hold the PROGRAM button until the  
screen in Figure 27 is displayed. Once in this dis-  
play, press the PROGRAM button three times and  
the display in Figure 29 is shown.  
2. Press the r UP or s DOWN buttons to set the  
number of minutes.  
FIG. 31  
2. Press the r UP or s DOWN buttons to set the  
time format.  
FIG. 29  
16  
 
Routine Maintenance  
ADDING SALT  
CLEANING THE NOZZLE & VENTURI  
Lift the salt hole cover and check the salt storage level  
frequently. If the water softener uses all the salt before  
you refill it, you will experience hard water. Until you  
have established a refilling routine, check the salt  
every two or three weeks. Always add if less than 1/4  
full. Be sure the brinewell cover is on.  
A clean nozzle & venturi (See Figure 33) is a necessity  
for the water softener to work properly. This small  
component creates the suction to move brine from the  
brine tank, into the resin tank. If it should become  
plugged with sand, silt, dirt, etc., the water softener will  
not work, and hard water will result.  
NOTE: If using potassium chloride (KCl), do not fill  
above level 4 on the brinewell decal.  
Cap  
O-ring Seal  
Screen Support  
Screen  
NOTE: In humid areas, it is best to keep the salt stor-  
age level lower, and to refill more often to avoid  
salt “bridging”.  
Recommended Salt: Nugget, pellet or coarse solar  
salts with less than 1% impurities.  
*Flow Plug  
Nozzle & Venturi Disc  
Salt Not Recommended: Rock salt, high in impurities,  
block, granulated, table, ice melting, ice cream making  
salts, etc.  
Cone Screen  
Gasket  
*Flow Plug (HVDC)  
Housing  
BREAKING A SALT BRIDGE  
Sometimes, a hard crust or salt “bridge” forms in the  
brine tank. It is usually caused by high humidity or the  
wrong kind of salt. When the salt “bridges,” an empty  
space forms between the water and the salt. Then,  
salt will not dissolve in the water to make brine.  
Without brine, the resin bed is not recharged and hard  
water will result.  
*Install with lettered  
side up, concave  
side down.  
Ferrule  
Nut  
IMPORTANT: Be sure small hole in the gasket is cen-  
tered directly over the small hole in the nozzle & ven-  
turi housing. Be sure the numbers are facing up  
If the storage tank is full of salt, it is difficult to tell if  
you have a salt bridge. A bridge may be underneath  
loose salt. Take a broom handle, or like tool, and hold  
it next to the water softener. Measure the distance  
from the floor to the rim of the water softener. Then,  
gently push the broom handle straight down into the  
salt. If a hard object is felt before the pencil mark is  
even with the top, it is most likely a salt bridge. Gently  
push into the bridge in several places to break it. Do  
not use any sharp or pointed objects as you may  
puncture the brine tank. Do not try to break the salt  
bridge by pounding on the outside of the salt tank.  
You may damage the tank.  
FIG. 33  
To get access to the nozzle & venturi, remove the  
water softener’s top cover. Put the bypass valve(s)  
into the bypass position. Be sure the water softener is  
in soft water (service) cycle (no water pressure at noz-  
zle & venturi). Then, holding the nozzle & venturi  
housing with one hand, unscrew the cap. Do not lose  
the o-ring seal. Lift out the screen support and screen.  
Then, remove the nozzle & venturi disc, gasket and  
flow plug(s). Wash the parts in warm, soapy water  
and rinse in fresh water. Be sure to clean both the top  
and bottom of the nozzle & venturi disc. If needed,  
use a small brush to remove iron or dirt. Do not  
scratch, misshape, etc., surfaces of the nozzle & ven-  
turi.  
Push Tool into  
Salt Bridge to  
Break  
Gently replace all parts in the correct order. Lubricate  
the o-ring seal with silicone grease and locate in place.  
Install and tighten the cap by hand, while supporting  
the housing. Overtightening may break the cap or  
housing. Put the bypass valve(s) into service (soft  
water) position.  
1” - 2”  
Salt  
Recharge the softener to reduce water level in the  
tank. This will also assure that the softener is com-  
pletely recharged and ready to provide softened water  
again. Check the water level in the tank by looking  
down the brinewell. If the water level does not drop  
after a recharge, the problem has not been resolved.  
Call 1-866-986-3223, Monday - Friday, 8 am to 7 pm,  
EST.  
Pencil  
Mark  
Salt  
Bridge  
Water  
Level  
Broom  
Handle  
IG. 32  
17  
 
Troubleshooting  
3. Symbols in the display indicate POSITION switch  
operation (See Figure 35).  
AUTOMATIC ELECTRONIC DIAGNOSTICS  
This water softener has a self-diagnostic function for  
the electrical system (except input power and/or water  
meter). The water softener monitors electronic com-  
ponents and circuits for correct operation. If a mal-  
function occurs, an error code appears in the display.  
FIG. 35  
Switch is open  
(Cam not rotating)  
Switch is closed  
(Cam rotating)  
4. Use the RECHARGE button to manually advance  
the valve into each cycle and check correct switch  
operation.  
FIG. 34  
While an error code appears in the display, all buttons  
are inoperable except the PROGRAM button. PRO-  
GRAM remains operational so the service person can  
perform the Manual Advance Diagnostics, see below,  
to further isolate the problem.  
NOTE: Be sure water is in contact with the salt, and  
not separated by a salt bridge (See "Breaking  
A Salt Bridge" section).  
5. While in this diagnostic screen, the following infor-  
mation is available and may be beneficial for vari-  
ous reasons. This information is retained by the  
computer from the first time electrical power is  
applied to the electronic controller.  
Procedure for removing error code from dis-  
play:  
1. Unplug transformer from electrical outlet.  
2. Correct problem.  
a. Press the r UP button to display the number of  
days this electronic control has had electrical  
power applied.  
3. Plug in transformer.  
4. Wait 6 minutes. The error code will return if  
the problem was not corrected.  
b. Press the s DOWN button to display the num-  
ber of regenerations initiated by this electronic  
control since the code number was entered.  
MANUAL ADVANCE DIAGNOSTICS  
6. Press and hold the PROGRAM button until the  
model code (“LL40” for Model WHES40) shows in  
the display. This code identifies the softener  
model. If an incorrect model code is displayed, the  
softener will operate on incorrect configuration  
data.  
Use the following procedures to advance the water  
softener through the regeneration cycles to check  
operation.  
Lift off the Salt Hole Cover, remove the top cover by  
unlocking the tabs in the back and rocking forward, to  
observe cam and switch operation during valve rota-  
tion.  
1. Press and hold PROGRAM for 3 seconds until  
“000” shows in the display, then release.  
2. The 3 digits indicate water meter operation as fol-  
lows:  
FIG. 36  
7. To change the code number, press the r UP or  
s DOWN button until the correct code shows.  
000 (steady) = Soft water not in use, and no flow  
through the meter.  
Open a nearby soft water faucet.  
8. To return to the present time display, press the  
PROGRAM button.  
000 to 140 (continual) = Repeats for each gallon  
of water passing through  
the meter.  
18  
 
Troubleshooting  
MANUAL ADVANCE REGENERATION CHECK  
This check verifies proper operation of the valve  
motor, brine tank fill, brine draw, regeneration flow  
rates, and other controller functions. Always make  
the initial checks, and the manual initiated diagnos-  
tics.  
If the water softener does not draw brine, check for  
(most likely to least likely):  
= Dirty or plugged nozzle and venturi, see  
"Cleaning the Nozzle and Venturi" section.  
= Nozzle and venturi not seated on the gasket, or  
gasket deformed.  
NOTE: The electronic control display must show a  
steady time (not flashing). If an error code  
shows, first press the PROGRAM button to  
enter the diagnostic display.  
= Valve seals leaking (See Troubleshooting).  
= Restriction in valve drain, causing a back-pres-  
sure (bends, kinks, elevated too high, etc.). See  
"Install Valve Drain Hose" section.  
1. Press the RECHARGE button and hold in for 3  
seconds. RECHARGE begins to flash as the soft-  
ener’s valve advances from the service to fill posi-  
tion. Remove the brinewell cover and, using a  
flashlight, observe fill water entering the tank.  
= Obstruction in brine valve or brine tubing.  
NOTE: If water system pressure is low, an elevated  
drain hose may cause back pressure, stop-  
ping brine draw.  
If water does not enter the tank, look for an  
obstructed nozzle, venturi, fill flow plug, brine tub-  
ing, or brine valve riser pipe.  
3. Press the RECHARGE button to move the soften-  
er’s valve into the backwash position. Look for a  
fast flow of water from the drain hose. Check that  
the drain can adequately handle the flow and vol-  
ume.  
2. After observing fill, press the RECHARGE button to  
move the softener’s valve into the brine position. A  
slow flow of water to the drain will begin. Verify  
brine draw from the brine tank by shining a flash-  
light into the brinewell and observing a noticeable  
drop in the liquid level. This may take 15 to 20  
minutes.  
An obstructed flow indicates a plugged top distribu-  
tor, backwash flow plug, or drain hose.  
4. Press the RECHARGE button to move the soften-  
er’s valve into the fast rinse position. Again look  
for a fast drain flow. Allow the softener to rinse for  
a few minutes to flush out any brine that may  
remain in the resin tank from the brining cycle test.  
NOTE: Be sure water is in contact with the salt, and  
not separated by a salt bridge (See "Breaking  
A Salt Bridge" section).  
5. To return the softener’s valve to the service posi-  
tion, press the RECHARGE button.  
Need help troubleshooting? Call Toll Free 1-866-986-3223 Monday- Friday, 8 AM - 7 PM EST  
When you call, please be prepared to provide the model, date code and serial number,  
found on the rating decal, typically located on the rim below the salt lid hinges.  
19  
 
Softener Exploded View  
25  
Valve Assembly  
See Pages 22 & 23  
for parts  
40  
26  
41  
27  
1
28  
122  
2
3
4
5
6
29  
7
30  
32  
33  
34  
8
9
31  
8
7
6
5
24  
23  
22  
21  
20  
19  
18  
17  
16  
35  
10  
36  
37  
38  
39  
11  
12  
13  
15  
14  
20  
 
Softener Parts List  
Key  
No.  
Key  
No.  
Part No.  
Description  
Part No.  
7275907  
7323491  
Description  
1
2
7170296  
7170254  
7077870  
7170270  
7105047  
7176292  
7088033  
7161849  
0502272  
7221746  
7113016  
7131365  
7142942  
7308881  
7116713  
0516924  
0516211  
7170288  
7308904  
7220627  
0516947  
7097202  
0513860  
7168647  
7310202  
O-Ring, 2-7/8” x 3-1/4”  
O-Ring, 13/16” x 1-1/16”  
Top Distributor  
25  
Transformer  
Repl. Electronic Control Board  
(PWA)  
26  
27  
3
Top Cover & Faceplate Assembly,  
(order decal below)  
4
O-Ring, 2-3/4” x 3”  
Repl. Bottom Distributor  
Clamp Section (2 req.)  
Retainer Clip (2 req.)  
Repl. Resin Tank, 9” x 40”  
Resin, 1 cu. ft.  
7267116  
5
7262857  
7262661  
7297658  
7296416  
7262768  
7082150  
7219888  
7137824  
9003500  
1103200  
0900431  
7262792  
7003847  
7264883  
7248706  
Faceplate Decal  
Salt Hole Cover (order decal below)  
Instruction Decal  
Vapor Barrier  
Rim  
¢
28  
¢
6
7
8
29  
30  
31  
32  
33  
34  
35  
36  
37  
38  
39  
40  
9
10  
11  
12  
13  
14  
15  
16  
17  
18  
19  
20  
21  
22  
23  
24  
¢
Brine Tube  
Nut  
Tubing Assembly  
Screen  
Brinewell Cover  
Brinewell  
Clip  
Grommet  
Brine Valve Body  
Clip  
Hose Adaptor  
Hose Clamp  
Screw  
Bottom Seal Retainer  
Seal  
O-Ring  
O-Ring, 15/16” x 1-3/16”  
Guide Cap  
Repl. Brine Tank  
Grounding Kit  
Float, Rod & Stem  
Float Seal  
Bypass Valve (includes 2 ea. of  
Key Nos. 120 & 122)  
41  
7214383  
7323441  
Float (incl. Key No. 21)  
Float Stop  
Owner’s Manual  
¢
¢ Not illustrated.  
Ceramic Weight  
Repl. Brine Valve Assembly  
To order repair parts call toll free 1-866-986-3223, Monday - Friday, 8 am - 7 pm EST.  
Manufactured and warranted by  
Ecodyne Water Systems  
1890 Woodlane Drive  
Woodbury, MN 55125  
Questions? Call Toll Free 1-866-986-3223 Monday- Friday, 8 AM - 7 PM EST  
When you call, please be prepared to provide the model, date code and serial number,  
found on the rating decal, typically located on the rim below the salt lid hinges.  
21  
 
Valve Exploded View  
100  
101  
102  
103  
104  
105  
106  
144  
143  
142  
141  
107  
140  
139  
138  
137  
136  
110 109  
111  
108  
wear-strip  
121  
112  
113  
seal  
cross-section  
view  
114  
115  
125  
120  
135  
134  
133  
132  
116  
117  
118  
119  
122  
126  
131  
130  
129  
123  
127  
124  
128  
22  
 
Valve Parts List  
Key  
No.  
Key  
No.  
Part No.  
Description  
Part No.  
Description  
100 7224087  
101 7286039  
102 7231393  
103 0900857  
104 7171250  
105 7283489  
106 7169180  
107 0900431  
108 7271270  
109 7170288  
110 0501228  
111 7170327  
112 7173024  
113 7174313  
114 7185500  
115 7173032  
116 7185495  
117 7172989  
118 7171187  
119 7129889  
120 7089306  
121 7271204  
122 7311127  
123 7094898  
124 7101548  
Screw, #8-32 x 1” (2 req.)  
Motor (incl. 2 ea. of Key No. 100)  
Motor Plate  
125 7309811  
126 7081201  
127 7195482  
128 7171145  
129 7170319  
130 7081104  
131 1202600  
132 7095030  
133 1148800  
Wire Harness, Sensor  
Retainer, Nozzle & Venturi  
Seal, Nozzle & Venturi  
Valve Body  
Screw, #6-20 x 3/8” (3 req.)  
Bearing  
O-Ring, 1/4” x 3/8” (2 req.)  
Housing, Nozzle & Venturi  
Nut - Ferrule  
Cam & Gear  
Clip, Drain  
Hose Clamp  
Cone Screen  
Drain Hose Adaptor  
O-Ring, 15/16” x 1-3/16”  
Flow Plug, 2.0 gpm  
O-Ring, 5/8” x 13/16”  
O-Ring, 1-1/8” x 1-1/2”  
Bearing, Wave Washer  
Rotor & Disc  
Flow Plug, .3 gpm  
Nozzle & Venturi Gasket Kit  
Gasket Only  
7114533  
134  
7204362  
135 7084607  
136 7146043  
137 7167659  
138 7170262  
139 7199729  
140 7175199  
141 7171161  
142 7172997  
143 7305150  
144 7140738  
Flow Plug, .15 gpm  
Screen  
Screen Support  
O-Ring, 1-1/8” x 1-3/8”  
Cap  
O-Ring, 4-1/2” x 4-7/8”  
Rotor Seal  
Wave Washer  
Seal  
Valve Cover  
Plug, Drain Seal  
Spring  
Screw, #10 x 2-5/8” (8 req.)  
Switch  
Clip (2 req.)  
Screw, #4-24 x 3/4” (2 req.)  
Nozzle & Venturi Assembly (incl.  
Key Nos. 130 & 132 - 139)  
1” NPT Threaded Adaptor (2 req.)  
O-Ring, 1-1/16” x 1-5/16” (4 req.)  
Turbine Support  
7253808  
¢
Seal Kit (incl. Key Nos. 111, 112,  
115, 116, 117 & 127)  
7185487  
3479901  
¢
¢
Turbine  
Adaptor Kit, 1” to 1-1/4”  
¢ Not illustrated.  
To order repair parts call toll free 1-866-986-3223, Monday - Friday, 8 am - 7 pm EST.  
Manufactured and warranted by  
Ecodyne Water Systems  
1890 Woodlane Drive  
Woodbury, MN 55125  
Questions? Call Toll Free 1-866-986-3223 Monday- Friday, 8 AM - 7 PM EST  
When you call, please be prepared to provide the model, date code and serial number,  
found on the rating decal, typically located on the rim below the salt lid hinges.  
23  
 

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