Viking Refrigerator F21168 User Manual

Use & Care Manual  
Viking Range, LLC  
111 Front Street  
Greenwood, Mississippi 38930 USA  
(662) 455-1200  
For product information,  
call 1-888-845-4641  
Counter-Depth  
Freestanding French Door  
Bottom-Mount Refrigerator/Freezer  
F21168 EN  
W10581472  
(053113)  
 
Refrigerator Safety  
Important Safety Instructions  
WARNING  
Your safety and the safety of others are very important.  
To reduce the risk of fire, electric shock, or injury when using your  
refrigerator, follow these basic precautions:  
We have provided many important safety messages in this manual and  
on your appliance. ALWAYS read and obey all safety messages.  
This is the safety alert symbol.  
This symbol alerts you to potential hazards that can  
and others.  
• Plug into a grounded 3-prong outlet.  
DO NOT remove ground prong.  
DO NOT use an adapter.  
DO NOT use an extension cord.  
• Disconnect power before servicing.  
All safety messages will follow the safety alert symbol  
and either the word “DANGER” or “WARNING.”  
• Replace all parts and panels before operating.  
• Remove doors from your old refrigerator.  
• Use nonflammable cleaner.  
• Keep flammable materials and vapors, such as gasoline, away  
from refrigerator.  
• Use two or more people to move and install refrigerator.  
• Disconnect power before installing ice maker (on ice maker kit  
ready models only).  
DANGER  
You can be killed or seriously injured if you don't immediately follow  
instructions.  
WARNING  
• Use a sturdy glass when dispensing ice (on some models).  
You can be killed or seriously injured if you don't follow  
instructions.  
SAVE THESE INSTRUCTIONS  
All safety messages will tell you what the potential hazard is, tell you how  
to reduce the chance of injury, and tell you what can happen if the  
instructions are not followed.  
WARNING  
State of California Proposition 65 Warning  
• This product contains one or more chemicals known to the State  
of California to cause cancer.  
• This product contains one or more chemicals known to the State  
of California to cause birth defects or other reproductive harm.  
4
5
 
Proper Disposal (of old refrigerator)  
Using the Controls  
The control center is located at the top front of the refrigerator  
compartment.  
WARNING  
Temperature Controls  
For your convenience, your temperature controls are preset at the  
factory. When you first install your refrigerator, make sure the controls  
are still set to the recommended set points as shown.  
Suffocation Hazard  
Remove doors from your old refrigerator.  
Failure to do so can result in death or brain damage.  
Recommended Settings  
IMPORTANT:  
Child entrapment and suffocation are not problems of the past. Junked  
or abandoned refrigerators are still dangerous—even if they will sit for  
“just a few days”. If you are getting rid of your old refrigerator, please  
follow these instructions to help avoid accidents.  
Before You Throw Away Your Old Refrigerator or  
Freezer:  
IMPORTANT:  
Take off the doors.  
• Leave the shelves in place so that children may not easily climb  
inside.  
• The recommended settings should be correct for normal household  
refrigerator use. The controls are set correctly when milk or juice is as  
cold as you like and when ice cream is firm.  
• When the power is on, the temperature display shows the actual  
temperature of the compartment.  
• Wait 24 hours for your refrigerator to cool completely before adding  
food. If you add food before the refrigerator has cooled completely,  
your food may spoil.  
Note: Adjusting the refrigerator and freezer temperature controls to a  
colder than recommended setting will not cool the compartments any  
faster.  
• If the temperature is too warm or too cold in the refrigerator or  
freezer, first check the air vents to be sure they are not blocked  
before adjusting the controls.  
Cooling On/Off:  
• Cooling On/Off turns off cooling for both compartments. It does not  
disconnect power to the refrigerator.  
• Press and hold Cooling On/Off for 3 seconds. The LED  
will light up to indicate that cooling is Off. Press the  
button again to turn on the cooling. The LED will turn  
off.  
6
7
 
Using the Controls (cont.)  
Using the Control (cont.)  
Temperature Controls (cont.)  
The REFRIGERATOR control adjusts the refrigerator compartment  
temperature. The FREEZER control adjusts the freezer compartment  
temperature.  
Additional Control Center Features (cont.)  
• Press Humidity Control when the environment is warm  
and more humid, or if you notice moisture on the door  
hinge seal. The indicator light will be lit when humidity  
control is ON.  
If you need to adjust the temperature in either the refrigerator or  
freezer compartment, use the settings listed in the chart as a guide.  
• Press Humidity Control again to turn OFF and save  
energy when the environment is less humid.  
To Adjust Set Point Temperatures:  
The first touch of the (+) or (-) touch  
pad displays the current temperature  
set point.  
Sabbath Mode  
The Sabbath Mode is designed for those whose religious observances  
require turning off the lights and dispensers.  
• Press the (+) or (-) touch pads until  
the desired temperature set point is  
displayed.  
ON - All interior lights and alarm tones will be disabled.  
OFF - All interior lights and alarm tones will be enabled.  
• Press and hold the Sabbath Mode touch pad for 3  
seconds or until the indicator light is lit to turn on this  
feature. Press and hold the Sabbath Mode touch pad  
again to turn off this feature.  
Note: Except when first turning on the refrigerator, DO NOT adjust  
either temperature control more than one setting at a time. Wait 24  
hours between adjustments for the temperature to stabilize.  
Condition/Reason  
Refrigerator too warm  
Adjustment  
Adjust REFRIGERATOR Control  
1° lower  
Door Alarm  
The Door Alarm feature sounds a chime every few seconds when the  
refrigerator door has been left open for 5 continuous minutes. The  
chime will sound until the door is closed or Door Alarm is turned off.  
Freezer too warm/too little ice  
Refrigerator too cold  
Adjust FREEZER Control 1° lower  
• Press the Door Alarm to turn this feature ON or OFF.  
The indicator light will be lit when the Door Alarm  
feature is on.  
Adjust REFRIGERATOR Control  
1° higher  
Freezer too cold  
Adjust FREEZER Control 1° higher  
Max Cool  
The Max Cool feature assists with periods of high refrigerator use, full  
grocery loads, or temporarily warm room temperatures.  
Additional Control Center Features  
• Press Max Cool to set the freezer and refrigerator to the  
lowest temperature settings. Press Max Cool again to  
return to the normal refrigerator set point.  
Humidity Control  
The Humidity Control feature turns on a heater to help reduce  
moisture on the door hinge seal. Use in humid environments or when  
you notice moisture on the door hinge seal. The refrigerator uses more  
energy when Humidity Control is on.  
Note: The Max Cool feature will automatically shut off in  
approximately 12 hours.  
8
9
 
Adjustable Humidity Zone and  
Adjustable Cold Zone (cont.)  
Using the Controls (cont.)  
Additional Control Center Features (cont.)  
Adjustable Humidity Zone™  
You can control the amount of humidity in the Adjustable Humidity  
Zone drawer. Adjust the control to any setting between LOW and  
HIGH. LOW (open) for best storage of fruits and vegetables with skins.  
HIGH (closed) for best storage of fresh, leafy vegetables.  
Filter Reset  
The Filter Reset control allows you to restart the water filter status  
tracking feature each time you replace your water filter. See “Water  
Filtration System.”  
Ajustable Cold Zone™  
The Adjustable Cold Zone drawer is a full-width drawer with adjustable  
temperature control. This drawer can be used for large party trays, deli  
items, beverages or miscellaneous items.  
• Press and hold the Filter Reset touch pad for 3 seconds,  
until the Order or Replace light turns off.  
User Preferences  
The control center allows you to set user preferences, if  
desired.  
Adjustable Cold Zone Control  
The control, located on the right of the drawer, regulates the air  
temperature inside the drawer. Set control to “COLD” to provide  
normal refrigerator temperature. Use the COLDEST setting for meats  
or other deli items.  
Temperature Display (F_C)  
This preference allows you to change the temperature display.  
F - Temperature in degrees Fahrenheit  
C - Temperature in degrees Celsius  
• Cold air directed to the drawer can decrease refrigerator  
temperature. Refrigerator control may need to be adjusted.  
Alarm (AL)  
This preference allows you to turn off the sound of all alarms.  
ON - You will hear the alarm sound.  
OFF - You will not hear the alarm sound.  
DO NOT place leafy vegetables in the drawer. Colder temperatures  
could damage leafy produce.  
To Remove:  
To Access the User Preferences Menu:  
• Lift lid. Pull drawer out to full extension. Tilt the drawer front up and  
pull straight out.  
1. Press and hold the Door Alarm touch pad for 3 seconds. The  
preference name will appear in the Freezer display and the  
preference status (F or C) or (ON or OFF) will appear in the  
Refrigerator display.  
2. Use the Freezer (+) or (-) touch pads to scroll through the preference  
names. When the desired preference name is displayed, press the  
Refrigerator (+) or (-) touch pads to change the preference status.  
3. Set your preferences by pressing and holding the Door Alarm touch  
pad for 3 seconds, or by shutting the refrigerator compartment  
door.  
To Install:  
• Push metal glide rails to the back of the refrigerator. Place drawer  
onto rails and slide drawer back until it falls into place.  
Opening and Closing Doors  
There are two refrigerator compartment doors.  
A
The doors can be opened and closed either  
separately or together. There is a vertically-hinged  
seal on the left refrigerator door.  
• When the left side door is opened, the hinged  
seal automatically folds inward so that it is out  
of the way.  
A. Hinged seal  
• When both doors are closed, the hinged seal  
automatically forms a seal between the two doors.  
10  
11  
 
Ice Maker  
Ice Maker (cont.)  
IMPORTANT: Flush the water system before turning on the ice maker.  
Remember  
See “Water Dispenser” section.  
• Allow 24 hours to produce the first batch of ice. Discard the first  
three batches of ice produced.  
Turning the Ice Maker  
On/Off  
To turn the ice maker ON, simply  
lower the wire shutoff arm. To  
manually turn the ice maker OFF, lift  
the wire shutoff arm to the OFF (arm  
up) position and listen for the click.  
• The quality of your ice will be only as good as the quality of the  
water supplied to the ice maker. AVOID connecting the ice maker to  
a softened water supply. Water softener chemicals (such as salt) can  
damage parts of the ice maker and lead to poor quality ice. If a  
softened water supply cannot be avoided, make sure the water  
softener is operating properly and is well maintained.  
DO NOT use anything sharp to break up the ice in the bin. This  
can cause damage to the ice bin and dispenser mechanism.  
DO NOT store anything on top of the ice maker or in the ice  
storage bin.  
Note: Your ice maker has an  
automatic shutoff. As ice is made, the  
ice cubes will fill the ice storage bin and the ice cubes will raise the  
wire shutoff arm to the OFF (arm up) position. DO NOT force the wire  
shutoff arm up or down.  
Water Dispenser  
Auto Ice Storage Bin  
Your ice storage bin has a lever which allows the storage bin to slide  
out with the drawer when it is pulled open or to stay in place.  
IMPORTANT:  
• After connecting the refrigerator to a water source or replacing the  
water filter, flush the water system. Use a sturdy container to depress  
and hold the water dispenser lever for 5 seconds, then release it for 5  
seconds. Repeat until water begins to flow. Once water begins to flow,  
continue depressing and releasing the dispenser paddle (5 seconds on,  
5 seconds off) until a total of 4 gal. (15 L) has been dispensed. This will  
flush air from the filter and water dispensing system, and prepare the  
water filter for use. Additional flushing may be required in some  
households. As air is cleared from the system, water may spurt out of  
the dispenser.  
• Move the lever to the right to attach the ice storage bin to the  
freezer drawer.  
• Move the lever to the left to release the ice storage bin from the  
freezer drawer.  
Note: After 5 minutes of continuous dispensing, the dispenser will  
stop dispensing water to avoid flooding. To continue dispensing, press  
the dispenser paddle again.  
A
A
• Allow 24 hours for the refrigerator to cool down and chill water.  
Dispense enough water every week to maintain a fresh supply.  
A. Ice storage bin lever  
Dispensing Water  
1. Hold a container under the dispenser spout  
while pressing the dispenser pad.  
2. Release the dispenser pad to stop  
dispensing.  
Ice Production Rate  
• The ice maker should produce a complete batch of ice  
approximately every 3 hours.  
To increase ice production, lower the freezer and refrigerator  
temperature. See “Using the Controls” section. Wait 24 hours  
between adjustments.  
The water filter is located in the upper right-  
hand corner of the refrigerator compartment.  
12  
13  
 
Water Filtration System  
Water Filtration System (cont.)  
General Use Conditions  
Note: DO NOT use with water that is microbiologically unsafe or of  
unknown quality without adequate disinfection before or after the system.  
Systems certified for cyst reduction may be used on disinfected waters that  
may contain filterable cysts.  
Read this Performance Data Sheet and compare the capabilities of this  
refrigerator with your actual water treatment needs. DO NOT use this  
product where water is microbiologically unsafe or of unknown quality  
without adequate disinfection before or after the system. System  
certified for cyst reduction may be used on disinfected water that may  
contain filterable cysts. USE ONLY WITH COLD WATER SUPPLY.  
CHECK FOR COMPLIANCE WITH THE STATE AND LOCAL LAWS  
AND REGULATIONS.  
Water Filter Status Lights  
The water filter status lights will help you know when to change the  
water filter. When the Order light is on, it is almost time to change the  
water filter. When the Replace light is on, a new water filter should be  
installed. After replacing the water filter, press and hold Filter Reset for  
3 seconds until the Order or Replace light turns off. See “Using the  
Controls” section.  
Tested and certified by NSF International against ANSI/NSF Standards  
42 & 53 in models RWFFR for the reduction of:  
Standard No. 42  
Standard No. 53  
Aesthetic Effects:  
Health Effects:  
Replacing the Water Filter  
Taste and Odor Reduction  
Chlorine Taste & Odor  
Mechanical Filtration Unit  
Particulate Reduction Class I  
Chemical Reduction Unit  
Lead, Atrazine, Lindane,  
Benzene, Carbofuran,  
p-Dichlorobenzene, Mercury, &  
Toxaphene Reduction  
Mechanical Filtration Unit  
Cyst, Turbidity & Asbestos  
Reduction  
Replacement water filters are available through your local Viking Range  
Dealer. You may also order filters by calling 1-888-845-4641 or online  
at vikingrange.com  
IMPORTANT: Air trapped in the water system may cause water and  
filter to eject. ALWAYS dispense water for at least 2 minutes before  
removing the filter or blue bypass cap.  
1. Turn filter counterclockwise to remove.  
2. Remove sealing label from replacement filter and insert the filter  
end into the filter head.  
3. Turn the filter clockwise until it stops. Snap the filter cover closed.  
4. Flush the water system. See “Water Dispenser” section.  
The retractable water filtration system uses a RWFFR replacement  
cartridge. Timely replacement of filter cartridge is essential for  
performance satisfaction from this filtration system. Please refer to the  
applicable section of your Use & Care Guide for general operation,  
maintenance requirements and troubleshooting.  
Note: The dispenser feature may be used without a water filter  
installed. Your water will not be filtered. If this option is chosen,  
replace the filter with the blue bypass cap.  
This system has been tested according to ANSI/NSF 42 and 53 for  
reduction of the substance listed above. The concentration of the  
indicated substances in water entering the system was reduced to a  
concentration less than or equal to the permissible limit for water  
leaving the system, as specified in ANSI/NSF 42 and 53.  
Refrigerator Water Filter  
Cartridge Model RWFFR  
Specifications  
Service Flow Rate (Maximum)...................................0.78 GPM (2.9 L/min)  
Rated Service Life RWFFR (750 gal. Max)...............750 gal./2838 liters  
Maximum Operating Temperature..........................100°F/38°C  
Minimum Pressure Requirement .............................35 psi/241 kPA  
Minimum Operating Temperature...........................33°F/1°C  
Maximum Operating Pressure.................................120 psi/827 kPA  
14  
15  
 
Water Filter Certifications  
Water Filter  
State of California  
Standard No. 42: Aesthetic Effects  
Department of Public Health  
Water Treatment Device  
Influent  
Challenge  
Effluent  
Avg. Max.  
Min.  
% Reduction  
Avg. Min.  
>97.26% 96.84%  
USEPA  
MCL  
Influent  
Parameter  
Required  
Reduction  
Certificate Number  
Average  
Concentration  
06- 1790  
2.0 mg/L  
+ 10%  
<0.051363 0.06  
Chlorine  
T & O  
1.88 mg/L  
50%  
Date Issued: June 1, 2011  
mg/L  
mg/L  
at least 10,000 57,000,000 30,583 69,000  
particles/ml  
Particulate**  
99.52% 98.94%  
85%  
Trademark/Model Designation  
Replacement Elements  
#/ml  
#/ml  
#/ml  
Viking, RWFFR-750  
RWFFR  
Manufacturer: 3M Purification Inc.  
Standard No. 53: Health Effects  
The water treatment device(s) listed on this certificate have met the testing requirements pursuant to Section  
116830 of the Health and Safety Code for the following health related contaminants:  
Influent  
Effluent  
Avg. Max.  
Min.  
% Reduction  
USEPA  
MCL  
Influent  
Average  
Parameter  
Challenge  
Required  
Reduction  
Avg.  
Min.  
Concentration  
Microbiological Contaminants and Turbidity  
Inorganic/Radiological Contaminants  
Asbestos  
Lead  
Cysts  
Turbidity 1NTU** 11 + 1 NTU*** 10.7 NTU .031 NTU 0.49 NTU 97.09% 95.20% 0.5NTU  
Turbidity  
Mercury  
166,500  
#/L  
99.5%  
Red  
Minimum  
50,000/L  
Organic Contaminants  
Cysts  
L <1 #/L  
<1 #/L >99.99% >99.99% >99.95%  
Atrazine  
Benzene  
107 108 fibers/  
Carbofuran  
Lindane  
99% L; fibers >10  
Red micrometers in  
length  
Asbestos  
155 MF/L <1 MF/L <1 MF/L >99.99% >99.99%  
99%  
p-Dichlorobenzene  
Toxaphene  
Lead at  
pH 6.5  
0.015  
mg/L  
0.15 mg/L  
+ 10%  
0.153  
mg/L  
<0.001  
mg/L  
<0.001  
mg/L  
>99.35% >99.29% 0.10 mg/L  
>99.33% >99.29% 0.10 mg/L  
Lead at  
pH 8.5  
0.015  
mg/L  
0.15 mg/L  
+ 10%  
0.150  
mg/L  
<0.001  
mg/L  
<0.001  
mg/L  
Mercury at 0.002  
pH 6.5 mg/L  
0.06 mg/L  
+ 10%  
0.006  
mg/L  
<0.003  
mg/L  
<0.005  
mg/L  
0.002  
95.70% 90.91%  
mg/L  
Mercury at 0.002  
0.06 mg/L  
+ 10%  
0.006  
mg/L  
<0.008  
mg/L  
<0.015  
mg/L  
0.002  
86.22% 75.93%  
mg/L  
Rated Service Capacity: 750 gals  
Rated Service Flow: 0.78 gpm  
pH 8.5  
mg/L  
Conditions of Certification:  
Do not use where water is microbiologically unsafe or with water of unknown quality, except that systems certified  
for cyst reduction may be used on disinfected waters that may contain filterable cysts.  
0.003  
mg/L  
0.09 mg/L  
+ 10%  
0.009  
mg/L  
<0.002  
mg/L  
<0.002  
mg/L  
0.003  
76.99% 75.31%  
mg/L  
Atrazine  
0.005  
mg/L  
0.15 mg/L  
+ 10%  
0.014  
mg/L  
<0.006  
mg/L  
<0.011  
mg/L  
0.005  
95.71% 92.14%  
mg/L  
Benzene  
0.04  
mg/L  
0.08 mg/L  
+ 10%  
0.081  
mg/L  
<0.001  
mg/L  
<0.001  
mg/L  
Carbofuran  
98.74% 98.46% 0.04 mg/L  
p-Dichlorob- 0.075 0.225 mg/L  
0.208  
mg/L  
<0.005  
mg/L  
<0.005  
mg/L  
0.075  
99.76% 99.74%  
mg/L  
enzene  
mg/L  
+ 10%  
0.0002 0.002 mg/L  
0.002  
mg/L  
<0.000  
mg/L  
<0.001  
mg/L  
0.0002  
98.72% 96.50%  
mg/L  
Lindane  
mg/L  
+ 10%  
0.003  
mg/L  
0.15 mg/L  
+ 10%  
0.015  
mg/L  
<0.001  
mg/L  
<0.001  
mg/L  
0.003  
92.97% 91.67%  
mg/L  
Toxaphene  
*Tested using a flow rate of 0.78 gpm; pressure of 60psig; pH of 7.5 + 0.5; temp of  
68˚ + 5˚F (20˚ + 3˚C).  
**Measurement in Particles/ml. Particles used were 0.5 - 1 microns  
***NTU - Nephelometric Turbidity Units  
16  
 
Cleaning  
Changing the Light Bulb  
Both the refrigerator and freezer sections defrost automatically. However,  
clean both sections about once a month to avoid buildup of odors. Wipe  
up spills immediately.  
Note: Not all appliance bulbs will fit your refrigerator. Be sure to  
replace the bulb with an appliance bulb of the same size, shape, and  
wattage (no greater than 40 watts).  
IMPORTANT: Because air circulates between both sections, any odors  
formed in one section will transfer to the other. You must thoroughly  
clean both sections to eliminate odors. To avoid odor transfer and drying  
out of food, wrap or cover foods tightly.  
Changing the Refrigerator Light Bulb  
1. Unplug the refrigerator or disconnect power.  
2. Slide the light shield toward the back of the compartment to release  
it from the light assembly.  
3. Replace burned-out bulb(s) with appliance bulb(s) no greater than  
40 watts.  
WARNING  
Explosion Hazard  
Use nonflammable cleaner.  
Failure to do so can result in death, explosion, or fire.  
4. Replace the light shield by inserting the tabs on the shield into the  
liner holes on each side of light assembly. Slide the shield toward  
the front until it locks into place.  
To Clean Your Refrigerator:  
Note: DO NOT use abrasive or harsh cleaners such as window sprays,  
scouring cleansers, flammable fluids, cleaning waxes, concentrated  
detergents, bleaches or cleansers containing petroleum products on  
plastic parts, interior and door liners or gaskets. DO NOT use paper  
towels, scouring pads, or other harsh cleaning tools.  
Note: To avoid damaging the light shield, DO NOT force the shield  
beyond the locking point.  
5. Plug in refrigerator or reconnect power.  
1. Unplug refrigerator or disconnect power.  
2. Hand wash, rinse, and dry removable parts and interior surfaces  
thoroughly. Use a clean sponge or soft cloth and a mild detergent in  
warm water.  
3. Wash stainless steel and painted metal exteriors with a clean sponge or  
soft cloth and a mild detergent in warm water.  
Changing the Freezer Light Bulb  
1. Unplug refrigerator or disconnect power.  
2. Remove the burned-out bulb and replace it with an appliance bulb  
no greater than 40 watts.  
3. Plug in refrigerator or reconnect power.  
4. There is no need for routine condenser cleaning in normal home  
operating environments. If the environment is particularly greasy or  
dusty, or there is significant pet traffic in the home, the condenser  
should be cleaned every 2 to 3 months to ensure maximum efficiency.  
If you need to clean the condenser:  
• Remove the base grille.  
• Use a vacuum cleaner with a soft brush to clean the grille, the open  
areas behind the grille and the front surface area of the condenser.  
• Replace the base grille when finished.  
5. Plug in refrigerator or reconnect power.  
18  
19  
 
Troubleshooting  
Troubleshooting (cont.)  
Refrigerator Operation  
WARNING  
Problem  
Cause  
Solution  
The refrigerator  
seems noisy  
Refrigerator noise has been Buzzing—heard when the  
reduced over the years.  
Due to this reduction, you  
may hear intermittent  
noises from your new  
refrigerator that you did  
not notice from your old  
model. Listed on the right  
are some normal sounds  
with explanations.  
water valve opens to fill the  
ice maker  
Pulsating—fans/compressor  
adjusting to optimize  
performance  
Hissing/Rattling—flow of  
refrigerant, movement of  
water lines, or from items  
placed on top of the  
refrigerator  
Electrical Shock Hazard  
Plug into a grounded 3 prong outlet.  
DO NOT remove ground prong.  
DO NOT use an adapter.  
Sizzling/Gurgling—water  
dripping on the heater  
during defrost cycle  
Popping—contraction/  
expansion of inside walls,  
especially during initial  
cool-down  
DO NOT use an extension cord.  
Failure to follow these instructions can result in death,  
fire, or electrical shock.  
Water running—may be  
heard when water melts  
during the defrost cycle  
and runs into the drain pan  
Creaking/Cracking—occurs  
as ice is being ejected from  
the ice maker mold.  
Refrigerator Operation  
Problem  
Cause  
Solution  
The refrigerator  
will not operate  
Power cord unplugged?  
Plug into a grounded  
3-prong outlet.  
Plug in a lamp to see if the  
outlet is working.  
Is outlet working?  
The doors  
will not close  
completely  
Door blocked open?  
Move food packages away  
from door.  
Push bin or shelf back in  
the correct position.  
Household fuse blown or Replace the fuse or reset  
circuit breaker tripped?  
the circuit breaker. If the  
problem continues, call an  
electrician.  
Make sure the refrigerator  
controls are on. See “Using  
the Controls”.  
Bin or shelf in the way?  
Are controls on?  
WARNING  
New installation?  
Allow 24 hours following  
installation for the  
refrigerator to cool  
completely.  
Note: Adjusting the  
temperature controls to  
coldest setting will not cool  
either compartment more  
quickly.  
Explosion Hazard  
Use nonflammable cleaner.  
Failure to do so can result in death, explosion, or fire.  
The motor seems  
to run too much  
Normal operation  
Your new refrigerator may  
run longer than your old one  
due to its high-efficiency  
compressor and fans. The  
refrigerator may run even  
longer if the room is warm, a  
large food load is added,  
doors are opened often, or  
if the doors have been left  
open.  
Problem  
Cause  
Solution  
The doors are  
difficult to open  
Gaskets dirty or sticky?  
Clean gaskets and contact  
surfaces with mild soap  
and warm water. Rinse and  
dry with soft cloth.  
20  
21  
 
Troubleshooting (cont.)  
Temperature and Moisture  
Troubleshooting (cont.)  
Ice and Water  
Problem  
Cause  
Solution  
Problem  
Cause  
Solution  
The ice maker is  
not producing  
ice or not  
Refrigerator connected to a  
water supply and the supply  
shutoff valve turned on?  
Kink in the water source  
line?  
Connect refrigerator to  
water supply and turn water  
shutoff valve fully open.  
A kink in the line can reduce  
water flow. Straighten the  
water source line.  
Make sure wire shutoff arm  
or switch (depending on  
model) is in the ON position.  
Wait 24 hours after ice maker  
installation for ice production  
to begin. Wait 72 hours for  
full ice production.  
Firmly close the freezer  
compartment door. If the  
freezer compartment door  
will not close all the way, see  
“The doors will not close  
completely”.  
Temperature is  
too warm  
New installation?  
Allow 24 hours following  
installation for the  
refrigerator to cool  
completely.  
Allows warm air to enter  
refrigerator. Minimize door  
openings and keep doors  
fully closed.  
Allow several hours for  
refrigerator to return to  
normal temperature.  
enough ice  
Door(s) opened often or left  
open?  
Ice maker turned on?  
New installation?  
Large load of food added?  
Controls set correctly for the Adjust the controls a setting  
surrounding conditions?  
colder. Check temperature in  
24 hours. See “Using the  
Controls”.  
Freezer door closed  
completely?  
Large amount of ice recently Allow 24 hours for ice maker  
removed?  
to produce more ice.  
There is interior  
moisture buildup  
Note: Some  
moisture buildup  
is normal.  
High humidity?  
Minimize door openings and  
keep door(s) fully closed.  
Keep door(s) fully closed.  
Ice cube jammed in the ice  
maker ejector arm?  
Water filter installed on the  
refrigerator?  
Remove ice from the ejector  
arm with a plastic utensil.  
Remove filter and operate  
ice maker. If ice volume  
improves, then the filter may  
be clogged or incorrectly  
installed. Replace filter or  
reinstall it correctly.  
Door(s) left open?  
Reverse osmosis water  
filtration system connected  
to your cold water supply?  
This can decrease water  
pressure. See “Water Supply  
Requirements”.  
The ice cubes are Water shutoff valve not fully  
Turn the water shutoff valve  
fully open.  
hollow or small  
Note: This is an  
indication of low  
water pressure.  
open?  
Kink in the water source line? A kink in the line can reduce  
water flow. Straighten the  
water source line.  
Water filter installed on the  
refrigerator?  
Remove filter and operate  
ice maker. If ice quality  
improves, then the filter may  
be clogged or incorrectly  
installed. Replace filter or  
reinstall it correctly.  
Reverse osmosis water  
filtration system connected  
to your cold water supply?  
This can decrease water  
pressure. See “Water Supply  
Requirements”.  
22  
23  
 
Troubleshooting (cont.)  
Troubleshooting (cont.)  
Ice and Water  
WARNING  
Problem  
Cause  
Water filter installed on the  
refrigerator?  
Solution  
Remove filter and operate  
dispenser. If water flow  
increases, the filter may be  
clogged or incorrectly  
installed. Replace filter or  
reinstall it correctly.  
Close the door firmly. If it  
does not close completely,  
see “The doors will not  
close completely”.  
The water and  
ice dispenser will  
not operate  
properly  
Cut Hazard  
Refrigerator door closed  
completely?  
Use a sturdy glass when dispensing ice.  
Failure to do so can result in cuts.  
Recently removed the  
doors?  
Make sure the water  
dispenser wire/tube  
Ice and Water  
assembly has been properly  
reconnected at the bottom  
of the refrigerator door. See  
“Refrigerator Doors and  
Drawer”.  
This can decrease water  
pressure. See “Water Supply  
Requirements”.  
Problem  
Cause  
Solution  
Off-taste, odor or New plumbing connections? New plumbing connections  
gray color in the  
ice  
can cause discolored or off-  
flavored ice.  
Discard ice. Wash ice bin.  
Allow 24 hours for ice maker  
to make new ice.  
Reverse osmosis water  
filtration system connected  
to your cold water supply?  
Ice stored too long?  
Odor transfer from food?  
Use airtight, moisture proof  
packaging to store food.  
A water filter may need to  
be installed to remove the  
minerals.  
Gray or dark discoloration in  
ice indicates that the water  
filtration system needs  
additional flushing. Flush the  
water system before using a  
new water filter. Replace  
water filter when indicated.  
See “Water Filtration  
Water is leaking  
from the  
dispenser system  
Note: One or  
two drops of  
water after  
Glass not being held under  
the dispenser long enough?  
Hold the glass under the  
dispenser two to three  
seconds after releasing the  
dispenser lever.  
Flush the water system. See  
“Water and Ice Dispenser”.  
Flush the water system. See  
“Water and Ice Dispenser”.  
Make sure the water  
dispenser tube connections  
are fully tightened. See  
“Refrigerator Doors and  
Drawer”.  
Are there minerals (such as  
sulfur) in the water?  
New installation?  
Water filter installed on the  
refrigerator?  
dispensing is  
normal.  
Recently changed water  
filter?  
Water on the floor near the  
base grille?  
System”.  
Water from the  
dispenser is warm  
Note: Water from  
the dispenser is  
only chilled to  
50°F (10°C).  
New installation?  
Allow 24 hours after  
The water and  
ice dispenser will  
not operate  
properly  
Refrigerator connected to a  
water supply and the supply  
shutoff valve turned on?  
Kink in the water source  
line?  
Connect refrigerator to  
water supply and turn water  
shutoff valve fully open.  
Straighten the water source  
line.  
Flush and fill the water  
system. See “Water and Ice  
Dispenser”.  
installation for the water  
supply to cool completely.  
Allow 24 hours for water  
supply to cool completely.  
The first glass of water may  
not be cool. Discard the first  
glass of water.  
Make sure the refrigerator is  
connected to a cold water  
pipe. See “Water Supply  
Requirements”.  
Recently dispensed large  
amount of water?  
Water not been recently  
dispensed?  
New installation?  
Refrigerator connected to a  
cold water pipe?  
Is the water pressure at least The water pressure to the  
35 psi (241 kPa)?  
home determines the flow  
from the dispenser. See  
“Water Supply Requirements”.  
24  
25  
 
Warranty  
Service Information  
FREESTANDING FRENCH DOOR BOTTOM MOUNT REFRIGERATOR/FREEZER WARRANTY  
If service is required after checking the troubleshooting guide,  
call your dealer or authorized service agency. The name of the  
authorized service agency can be obtained from the dealer or  
distributor in your area.  
THREE YEAR FULL WARRANTY  
Freestanding french door bottom mount refrigerator/freezers and all of their component parts, except as  
detailed below*†, are warranted to be free from defective materials or workmanship in normal residential  
use for a period of three (3) years from the date of original retail purchase or closing date for new construction,  
whichever period is longer. Viking Range, LLC, warrantor, agrees to repair or replace, at its option, any part  
which fails or is found to be defective during the warranty period.  
*FULL NINETY (90) DAY COSMETIC WARRANTY: Product is warranted to be free from  
cosmetic defects in materials or workmanship (such as scratches on stainless steel,  
paint/porcelain blemishes, etc.) for a period of ninety (90) days from the date of original retail  
purchase or closing date for new construction, whichever period is longer. Any defects must be  
reported to the selling dealer within ninety (90) days from date of original retail purchase.  
Viking Range, LLC uses high quality processes and materials available to produce all color  
finishes. However, slight color variation may be noticed because of the inherent differences in  
painted parts and porcelain parts as well as differences in kitchen lighting, product locations,  
and other factors. Therefore, this warranty does not apply to color variation attributable to such  
factors.  
When you make a service call, be sure to have the following  
information handy:  
• Model Number  
• Serial Number  
• Date of Purchase  
• Name of dealer from whom purchased  
†FULL NINETY (90) DAY WARRANTY IN "RESIDENTIAL PLUS" APPLICATIONS: This full  
warranty applies to applications where use of the product extends beyond normal residential  
use, but the warranty period for products used in such applications is ninety (90) days.  
Examples of applications covered by this warranty are bed and breakfasts, fire stations, private  
clubs, churches, yachts, etc. Under this "Residential Plus" warranty, the product, its components  
and accessories are warranted to be free from defective material or workmanship for a period  
of ninety (90) days from the date of original retail purchase. This warranty excludes use of the  
product in all commercial locations such as restaurants, food service locations and institutional  
food service locations.  
Be ready to clearly describe the problem that you are having  
with your refrigerator.  
If you are unable to obtain the name of an authorized service  
agency, or if you continue to have service problems, contact  
Viking Range, LLC at (888) 845-4641 or write to:  
SIX YEAR FULL WARRANTY ON SEALED REFRIGERATION PARTS AS LISTED  
Any sealed refrigeration system component, as listed below, is warranted to be free from defective  
materials or workmanship in normal household use during the fourth through the sixth year from the date  
of original retail purchase. Viking Range, LLC, warrantor, agrees to repair or replace, at its option, any part  
which fails or is found to be defective during the warranty period.  
VIKING RANGE, LLC  
PREFERRED SERVICE  
111 Front Street  
Greenwood, Mississippi 38930 USA  
Sealed Refrigeration System Components: Compressor, Evaporator, Condenser, Connecting Tubing,  
Dryer/Strainer  
TWELVE YEAR LIMITED WARRANTY ON SEALED REFRIGERATION PARTS AS LISTED  
Any sealed refrigeration system component, as listed above, which fails due to defective materials or  
workmanship in normal household use during the seventh through the twelfth year from the date of  
original retail purchase will be repaired or replaced, free of charge for the part itself, with the owner  
paying all other costs, including labor.  
Record the following information indicated below. You will  
need it if service is ever required.  
TERMS AND CONDITIONS  
The serial number and model numbers for your refrigerator  
are located on the upper wall, behind the lighting:  
This warranty extends to the original purchaser of the product warranted hereunder and to each transferee  
owner of the product during the term of the warranty and applies to products purchased and located in  
the United States and Canada. Products must be purchased in the country where service is requested. If  
the product or one of its component parts contains a defect or malfunction during the full warranty period  
after a reasonable number of attempts by the warrantor to remedy the defect or malfunction, the owner is  
entitled to either a refund or replacement of the product or its component part or parts. Replacement of a  
component part includes its free installation, except as specified under the limited warranty. Under the  
terms of this warranty, service must be performed by a factory authorized Viking Range, LLC service agent  
or representative. Service will be provided during normal business hours, and labor performed at overtime  
or premium rates shall not be covered by this warranty.  
Model No. ____________________ Serial No. ________________  
Date of Purchase __________ Date Installed ________________  
Dealers Name __________________________________________  
Address ________________________________________________  
_______________________________________________________  
Owner shall be responsible for proper installation, providing reasonable and necessary maintenance,  
providing proof of purchase upon request, and making the appliance reasonably accessible for service.  
The return of the Owner Registration Card is not a condition of warranty coverage. You should, however,  
return the Owner Registration Card so that Viking Range, LLC can contact you should any question of  
safety arise which could affect you.  
This warranty gives you specific legal rights, and you may also have other rights which may vary from  
jurisdiction to jurisdiction.  
WHAT IS NOT COVERED BY THIS WARRANTY: This warranty shall not apply to damage resulting from  
abuse, failure to provide reasonable and necessary maintenance, accident, delivery, negligence, natural  
disaster, loss of electrical power to the product for any reason, alteration, outdoor use, improper installation,  
improper operation, or repair or service of the product by anyone other than an authorized Viking Range,  
LLC service agency or representative. This warranty does not apply to commercial usage.  
If service requires installation of parts, use only authorized  
parts to insure protection under the warranty.  
Keep this manual with your refrigerator for future  
reference.  
26  
27  
 
Warranty (cont.)  
Notes  
LIMITATION OF REMEDIES AND DURATION OF IMPLIED WARRANTY  
OWNER’S SOLE AND EXCLUSIVE REMEDY FOR A CLAIM OF ANY KIND WITH RESPECT TO THIS  
PRODUCT SHALL BE THE REMEDIES SET FORTH ABOVE. VIKING RANGE, LLC IS NOT  
RESPONSIBLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGE, INCLUDING BUT NOT LIMITED  
TO FOOD OR MEDICINE LOSS, DUE TO PRODUCT FAILURE, WHETHER ARISING OUT OF BREACH  
OF WARRANTY, BREACH OF CONTRACT OR OTHERWISE. Some jurisdictions do not allow the  
exclusion or limitation of incidental or consequential damages, so the above limitation or exclusions may  
not apply to you. ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A  
PARTICULAR PURPOSE APPLICABLE TO THIS PRODUCT ARE LIMITED IN DURATION TO THE  
PERIOD OF COVERAGE OF THE APPLICABLE EXPRESS WRITTEN LIMITED WARRANTIES SET  
FORTH ABOVE. Some states do not allow limitations on how long an implied warranty lasts, so the above  
limitation may not apply to you.  
_____________________________________________________________________________________________________  
_____________________________________________________________________________________________________  
_____________________________________________________________________________________________________  
_____________________________________________________________________________________________________  
_____________________________________________________________________________________________________  
_____________________________________________________________________________________________________  
_____________________________________________________________________________________________________  
_____________________________________________________________________________________________________  
_____________________________________________________________________________________________________  
_____________________________________________________________________________________________________  
_____________________________________________________________________________________________________  
_____________________________________________________________________________________________________  
_____________________________________________________________________________________________________  
_____________________________________________________________________________________________________  
_____________________________________________________________________________________________________  
_____________________________________________________________________________________________________  
_____________________________________________________________________________________________________  
_____________________________________________________________________________________________________  
WARRANTY SERVICE  
To obtain warranty service, contact an authorized Viking Range, LLC service agent, or Viking Range, LLC,  
111 Front Street, Greenwood, Mississippi 38930, (888) 845-4641. Provide model and serial number and  
date of original purchase or closing date for a new construction. For the name of your nearest authorized  
Viking Range, LLC service agency, call Viking Range, LLC.  
IMPORTANT: Retain proof of original purchase to establish warranty period.  
Specifications subject to change without notice.  
28  
29  
 
Notes  
Notes  
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30  
31  
 

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