ViewSonic Computer Monitor VS15423 User Manual

TD2740  
LCD Display  
User Guide  
IMPORTANT: Please read this User Guide to obtain important information on installing  
and using your product in a safe manner, as well as registering your product for future  
service. Warranty information contained in this User Guide will describe your limited  
coverage from ViewSonic Corporation, which is also found on our web site at http://  
box in the upper right corner of our website. “Antes de operar su equipo lea cu  
idadosamente las instrucciones en este manual”  
Model No. VS15423  
 
TCO Information  
Congratulations!  
This display is designed for both you and the planet!  
The display you have just purchased carries the TCO Certified  
label. This ensures that your display is designed, manufactured  
and tested according to some of the strictest quality and  
environmental requirements in the world. This makes for a high  
CERTIFIED  
performance product, designed with the user in focus that also  
minimizes the impact on the climate and our natural  
environment.  
TCO Certified is a third party verified program, where every product model is tested by  
an accredited impartial test laboratory. TCO Certified represents one of the toughest  
certifications for displays worldwide.  
Some of the Usability features of the TCO Certified for displays:  
Good visual ergonomics and image quality is tested to ensure top performance and  
reduce sight and strain problems. Important parameters are luminance, contrast,  
resolution, black level, gamma curve, color and luminance uniformity, color rendition and  
image stability.  
Product have been tested according to rigorous safety standards at an impartial  
laboratory.  
Electric and magnetic fields emissions as low as normal household background levels.  
Low acoustic noise emissions.  
Some of the Environmental features of the TCO Certified for displays:  
The brand owner demonstrates corporate social responsibility and has a certified  
environmental management system (EMAS or ISO 14001).  
Very low energy consumption both in on- and standby mode minimize climate impact.  
Restrictions on chlorinated and brominated flame retardants, plasticizers, plastics and  
heavy metals such as cadmium, mercury and lead (RoHS compliance).  
Both product and product packaging is prepared for recycling.  
The brand owner offers take-back options.  
The requirements can be downloaded from our web site. The requirements included in this  
label have been developed by TCO Development in co-operation with scientists, experts,  
users as well as manufacturers all over the world. Since the end of the 1980s TCO has been  
involved in influencing the development of IT equipment in a more user-friendly direction.  
Our labeling system started with displays in 1992 and is now requested by users and IT  
manufacturers all over the world. About 50% of all displays worldwide are TCO certified.  
For displays with glossy bezels the user should consider the placement of the display  
as the bezel may cause disturbing reflections from surrounding light and bright  
surfaces  
For more information, please visit  
ii  
 
Declaration of RoHS2 Compliance  
This product has been designed and manufactured in compliance with Directive  
2011/65/EU of the European Parliament and the Council on restriction of the use  
of certain hazardous substances in electrical and electronic equipment (RoHS2  
Directive) and is deemed to comply with the maximum concentration values issued  
by the European Technical Adaptation Committee (TAC) as shown below:  
Proposed Maximum  
Concentration  
Substance  
Actual Concentration  
Lead (Pb)  
0.1%  
< 0.1%  
< 0.1%  
< 0.01%  
< 0.1%  
< 0.1%  
< 0.1%  
Mercury (Hg)  
0.1%  
Cadmium (Cd)  
0.01%  
0.1%  
Hexavalent Chromium (Cr6+)  
Polybrominated biphenyls (PBB)  
Polybrominated diphenyl ethers (PBDE)  
0.1%  
0.1%  
Certain components of products as stated above are exempted under the Annex III  
of the RoHS2 Directives as noted below:  
Examples of exempted components are:  
1. Mercury in cold cathode fluorescent lamps and external electrode fluorescent  
lamps (CCFL and EEFL) for special purposes not exceeding (per lamp):  
(1) Short length (500 mm): maximum 3.5 mg per lamp.  
(2) Medium length (500 mm and 1,500 mm): maximum 5 mg per lamp.  
(3) Long length (1,500 mm): maximum 13 mg per lamp.  
2. Lead in glass of cathode ray tubes.  
3. Lead in glass of fluorescent tubes not exceeding 0.2% by weight.  
4. Lead as an alloying element in aluminium containing up to 0.4% lead by weight.  
5. Copper alloy containing up to 4% lead by weight.  
6. Lead in high melting temperature type solders (i.e. lead-based alloys containing  
85% by weight or more lead).  
7. Electrical and electronic components containing lead in a glass or ceramic other  
than dielectric ceramic in capacitors, e.g. piezoelectronic devices, or in a glass or  
ceramic matrix compound.  
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Cautions and Warnings  
1. Read these instructions completely before using the equipment.  
2. Keep these instructions in a safe place.  
3. Heed all warnings and follow all instructions.  
4. Sit at least 18” / 45cm from the LCD display.  
5. Always handle the LCD display with care when moving it.  
6. Never remove the rear cover. This LCD display contains high-voltage parts. You  
may be seriously injured if you touch them.  
7. Do not use this equipment near water. Warning: To reduce the risk of fire or  
electric shock, do not expose this apparatus to rain or moisture.  
8. Avoid exposing the LCD display to direct sunlight or another heat source. Orient  
the LCD display away from direct sunlight to reduce glare.  
9. Clean with a soft, dry cloth. If further cleaning is required, see “Cleaning the  
Display” in this guide for further instructions.  
10. Avoid touching the screen. Skin oils are difficult to remove.  
11. Do not rub or apply pressure to the LCD panel, as it may permanently damage  
the screen.  
12. Do not block any ventilation openings. Install the equipment in accordance with  
the manufacturer’s instructions.  
13. Do not install near any heat sources such as radiators, heat registers, stoves, or  
other devices (including amplifiers) that produce heat.  
14. Place the LCD display in a well ventilated area. Do not place anything on the  
LCD display that prevents heat dissipation.  
15. Do not place heavy objects on the LCD display, video cable, or power cord.  
16. If smoke, an abnormal noise, or a strange odor is present, immediately switch  
the LCD display off and call your dealer or ViewSonic. It is dangerous to continue  
using the LCD display.  
17. Do not attempt to circumvent the safety provisions of the polarized or grounding-  
type plug. A polarized plug has two blades with one wider than the other. A  
grounding type plug has two blades and a third grounding prong. The wide blade  
and the third prong are provided for your safety. If the plug does not fit into your  
outlet, consult an electrician for replacement of the outlet.  
18. Protect the power cord from being tread upon or pinched, particularly at the plug,  
and the point where if emerges from the equipment. Be sure that the power outlet  
is located near the equipment so that it is easily accessible.  
19. Only use attachments/accessories specified by the manufacturer.  
(Continued on next page)  
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20. Use only with the cart, stand, tripod, bracket, or table specified by  
the manufacturer, or sold with the equipment. When a cart is used,  
use caution when moving the cart/equipment combination to avoid  
injury from tipping over.  
21. Unplug this equipment when it will be unused for long periods of time.  
22. Refer all servicing to qualified service personnel. Service is required when the  
unit has been damaged in any way, such as: if the power-supply cord or plug is  
damaged, if liquid is spilled onto or objects fall into the unit, if the unit is exposed  
to rain or moisture, or if the unit does not operate normally or has been dropped.  
23. Moisture may appear on the screen due to environmental changes. However, it  
will disappear after a few minutes.  
v
 
Contents  
Compliance Information  
FCC Compliance Statement...................................................................................i  
Industry Canada Statement....................................................................................i  
CE Conformity for European Countries..................................................................i  
TCO Information....................................................................................................ii  
Declaration of RoHS2 Compliance.......................................................................iii  
Cautions and Warnings........................................................................................iv  
Copyright Information  
Product Registration..............................................................................................2  
For Your Records ..................................................................................................2  
Getting Started  
Package Contents.................................................................................................3  
Quick Installation...................................................................................................4  
Additional Software Installation (Optional).............................................................4  
Control of the Touch Function...............................................................................5  
Wall Mounting (Optional).......................................................................................6  
Using the LCD Display  
Setting the Timing Mode........................................................................................7  
OSD and Power Lock Settings..............................................................................7  
Adjusting the Screen Image ..................................................................................8  
Main Menu Controls ..............................................................................................9  
Main Menu Explanation.........................................................................................9  
Power Management ............................................................................................10  
Other Information  
Specifications ......................................................................................................11  
Cleaning the LCD Display ...................................................................................12  
Troubleshooting...................................................................................................13  
Customer Support ...............................................................................................14  
Limited Warranty .................................................................................................15  
Mexico Limited Warranty.....................................................................................17  
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Copyright Information  
Copyright © ViewSonic® Corporation, 2013. All rights reserved.  
Macintosh and Power Macintosh are registered trademarks of Apple Inc.  
Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft  
Corporation in the United States and other countries.  
ViewSonic, the three birds logo, OnView, ViewMatch, and ViewMeter are registered  
trademarks of ViewSonic Corporation.  
VESA is a registered trademark of the Video Electronics Standards Association.  
DPMS, DisplayPort, and DDC are trademarks of VESA.  
ENERGY STAR® is a registered trademark of the U.S. Environmental Protection  
Agency (EPA).  
As an ENERGY STAR® partner, ViewSonic Corporation has determined that this  
product meets the ENERGY STAR® guidelines for energy efficiency.  
Disclaimer: ViewSonic Corporation shall not be liable for technical or editorial errors  
or omissions contained herein; nor for incidental or consequential damages resulting  
from furnishing this material, or the performance or use of this product.  
In the interest of continuing product improvement, ViewSonic Corporation reserves  
the right to change product specifications without notice. Information in this  
document may change without notice.  
No part of this document may be copied, reproduced, or transmitted by any means,  
for any purpose without prior written permission from ViewSonic Corporation.  
1
 
Product Registration  
To fulfill possible future product needs, and to receive additional product information  
as it becomes available, please visit your region section on ViewSonic’s website to  
register your product online.  
The ViewSonic CD also provides an opportunity for you to print the product  
registration form. Upon completion, please mail or fax to a respective ViewSonic  
office. To find your registration form, use the directory “:\CD\Registration”.  
Registering your product will best prepare you for future customer service needs.  
Please print this user guide and fill the information in the “For Your Records” section.  
Your LCD displays serial number is located on the rear side of the display.  
For additional information, please see the “Customer Support” section in this guide.  
For Your Records  
Product Name:  
TD2740  
ViewSonic Widescreen LCD Display  
VS15423  
TD2740-1_UG_ENG Rev. 1A 05-27-13  
Model Number:  
Document Number:  
Serial Number:  
Purchase Date:  
Product disposal at end of product life  
ViewSonic respects the environment and is committed to working and living green.  
Thank you for being part of Smarter, Greener Computing.  
Please visit ViewSonic website to learn more.  
2
 
Getting Started  
Congratulations on your purchase of a ViewSonic® LCD display.  
Important! Save the original box and all packing material for future shipping needs.  
NOTE: The word “Windows” in this user guide refers to Microsoft Windows operating  
system.  
Package Contents  
Your LCD display package includes:  
LCD display  
Power cord  
Audio cable (stereo mini jack)  
D-Sub cable  
HDMI cable  
USB cable  
Quick Start Guide  
ViewSonic CD  
- User Guide  
- INF/ICM files*  
- Registration information  
- Additional software (Optional)  
NOTE: The INF file ensures compatibility with Windows operating systems, and  
the ICM file (Image Color Matching) ensures accurate on-screen colors. ViewSonic  
recommends that you install both the INF and ICM files.  
3
 
Quick Installation  
1. Connect video cable  
Make sure both the LCD display and computer are turned OFF.  
Remove rear panel covers if necessary.  
Connect the video cable from the LCD display to the computer.  
Macintosh users: Models older than G3 require a Macintosh adapter. Attach the  
adapter to the computer and plug the video cable into the adapter.  
To order a ViewSonic® Macintosh adapter, contact ViewSonic Customer Support.  
2. Connect power cord (and AC/DC adapter if required)  
3. Turn ON LCD display and computer  
Turn ON the LCD display, then turn ON the computer. This sequence (LCD  
display before computer) is important.  
NOTE: Windows users may receive a message asking them to install the INF file.  
To access the file, please use the directory ":\CD\vsfiles".  
4. Insert the ViewSonic CD into the computer’s CD drive.  
If your computer does not have a CD-ROM drive, please refer to Customer  
Support page.  
5. Windows users: Set the timing mode (example: 1024 x 768)  
For instructions on changing the resolution and refresh rate, see the graphics  
card’s user guide.  
6. Installation is complete. Enjoy your new ViewSonic LCD display.  
Additional Software Installation (Optional)  
1. Load the ViewSonic CD on your CD/DVD drive.  
2. Double click on the "Software" folder and choose an application, if desired.  
3. Double click on the Setup.exe file and follow the onscreen instructions to  
complete the simple installation.  
4
 
Control of the Touch Function  
1. Before using the touch function, make sure the USB cable is connected and the  
Windows operating system is started.  
2. When the touch function is active, make sure there is no foreign object in the  
areas encircled in the figure below.  
Make sure there is no foreign object in the encircled areas.  
NOTE:  
1. The touch function may need about 5 seconds to resume if the USB cable is re-  
plugged or the computer resumes from sleep mode.  
2. The touchscreen can only detect up to 10 fingers simultaneously.  
5
 
Wall Mounting (Optional)  
NOTE: For use only with UL Listed Wall Mount Bracket.  
To obtain a wall-mounting kit or height adjustment base, contact ViewSonic® or  
your local dealer. Refer to the instructions that come with the base mounting kit. To  
convert your LCD display from a desk-mounted to a wall-mounted display, do the  
following:  
1. Verify that the power button is turned Off, then disconnect the power cord.  
2. Lay the LCD display face down on a towel or blanket.  
3. Remove the base. (Screws removal might be required.)  
4. Find and identify one of the following VESA mount interfaces (a,b,c) located on  
the back of your display (refer to “Specifications” page for your displays mounting  
interface). Attach the mounting bracket from the VESA compatible wall mounting  
kit using screws of the appropriate length.  
a.  
b.  
c.  
200mm  
75mm  
100mm  
100mm  
75mm  
100mm  
100mm  
5. Attach the LCD display to the wall, following the instructions in the wall-mounting  
kit.  
6
 
Using the LCD Display  
Setting the Timing Mode  
Setting the timing mode is important for maximizing the quality of the screen image  
and minimizing eye strain. The timing mode consists of the resolution (example  
1024 x 768) and refresh rate (or vertical frequency; example 60 Hz). After setting  
the timing mode, use the OSD (On-screen Display) controls to adjust the screen  
image.  
For optimal picture quality, please use the recommended timing mode specific to  
your LCD display listed on the “Specification” page.  
To set the Timing Mode:  
Setting the resolution: Access "Appearance and Personalization" from Control  
Panel via the Start Menu, and set the resolution.  
Setting the refresh rate: See your graphic card’s user guide for instructions.  
IMPORTANT: Please make sure that your graphics card is set to 60Hz vertical  
refresh rate as the recommended setting for most LCD displays. Choosing a non-  
supported timing mode setting may result in no image being displayed, and a  
message showing “Out of Range” will appear on screen.  
OSD and Power Lock Settings  
OSD Lock: Press and hold [1] and the up arrow ▲ for 10 seconds. If any buttons  
are pressed the message OSD Locked will display for 3 seconds.  
OSD Unlock: Press and hold [1] and the up arrow ▲ again for 10 seconds.  
Power Button Lock: Press and hold [1] and the down arrow ▼ for 10 seconds.  
If the power button is pressed the message Power Button Locked will display  
for 3 seconds. With or without this setting, after a power failure, your LCD  
display’s power will automatically turn ON when power is restored.  
Power Button Unlock: Press and hold [1] and the down arrow ▼ again for 10  
seconds.  
7
 
Adjusting the Screen Image  
Use the buttons on the front control panel to display and adjust the OSD controls  
which display on the screen.  
Standby Power On/Off  
Power light  
Blue = ON  
Orange = Power Saving  
Displays the Main Menu or exits the control screen and saves  
adjustments.  
[1]  
Displays the control screen for the highlighted control.  
Also a shortcut to toggle analog and digital connection.  
[2]  
Scrolls through menu options and adjusts the displayed control.  
Brightness/Contrast () / Audio Adjust ()  
/▼  
Do the following to adjust the display setting:  
1. To display the Main Menu, press button [1].  
NOTE: All OSD menus and adjustment screens disappear automatically after  
about 15 seconds. This is adjustable through the OSD timeout setting in the  
setup menu.  
2. To select a control to adjust, press ▲ or ▼ to scroll up or down in the Main  
Menu.  
3. After the desired control is selected, press button [2].  
4. To save the adjustments and exit the menu, press button [1] until OSD  
disappear.  
The following tips may help you optimize your display:  
Adjust the computer’s graphics card to support a recommended timing mode  
(refer to “Specifications” page for recommended setting specific to your LCD  
display). To find instructions on “changing the refresh rate”, please refer to the  
graphics card’s user guide.  
If necessary, make small adjustments using H. POSITION and V. POSITION  
until the screen image is completely visible. (The black border around the edge  
of the screen should barely touch the illuminated “active area” of the LCD  
display.)  
8
 
Main Menu Controls  
Adjust the menu items by using the up ▲ and down ▼ buttons.  
NOTE: Check the Main Menu items on your LCD OSD and refer to Main Menu  
Explanation below.  
Main Menu Explanation  
NOTE: The Main Menu items listed in this section indicates whole Main Menu items  
of all models. The actual Main Menu details corresponding to your product please  
refer to your LCD OSD Main Menu items.  
Audio Adjust  
A
adjusts the volume, mutes the sound, or toggles between inputs if you  
have more than one source.  
Auto Image Adjust  
automatically sizes, centers, and fine tunes the video signal to eliminate  
waviness and distortion. Press the [2] button to obtain a sharper image.  
NOTE: Auto Image Adjust works with most common video cards. If this  
function does not work on your LCD display, then lower the video refresh  
rate to 60 Hz and set the resolution to its pre-set value.  
Brightness  
B
adjusts background black level of the screen image.  
Color Adjust  
C
provides several color adjustment modes, including preset color  
temperatures and a User Color mode which allows independent  
adjustment of red (R), green (G), and blue (B). The factory setting for this  
product is native.  
Contrast  
adjusts the difference between the image background (black level) and  
the foreground (white level).  
Information  
I
displays the timing mode (video signal input) coming from the graphics  
card in the computer, the LCD model number, the serial number, and  
the ViewSonic® website URL. See your graphics card’s user guide  
for instructions on changing the resolution and refresh rate (vertical  
frequency).  
NOTE: VESA 1024 x 768 @ 60Hz (example) means that the resolution is  
1024 x 768 and the refresh rate is 60 Hertz.  
9
 
Input Select  
toggles between inputs if you have more than one computer connected  
to the LCD display.  
Manual Image Adjust  
displays the Manual Image Adjust menu. You can manually set a variety  
of image quality adjustments.  
M
Memory Recall  
returns the adjustments back to factory settings if the display is operating  
in a factory Preset Timing Mode listed in the Specifications of this  
manual.  
Exception: This control does not affect changes made with the  
Language Select or Power Lock setting.  
Setup Menu  
adjusts On-screen Display (OSD) settings.  
S
Power Management  
This product will enter to Sleep/Off mode with black screen and reduced power  
consumption within 3 minutes of no signal input.  
10  
 
Other Information  
Specifications  
LCD  
Type  
TFT (Thin Film Transistor), Active Matrix 1920 x 1080 LCD,  
0.31125 mm pixel pitch  
Metric: 69 cm  
Display Size  
Imperial: 27” (27” viewable)  
RGB vertical stripe  
Glare*  
Color Filter  
Glass Surface  
Input Signal  
Video Sync  
RGB analog (0.7/1.0 Vp-p, 75 ohms)  
HDMI (TMDS digital, 100ohms)  
Composite Sync, Separate Sync, Sync on Green  
fh:24-83 kHz, fv:50-76 Hz  
Compatibility  
Resolution1  
PC  
Up to 1920 x 1080 Non-interlaced  
1920 x 1080 @ 60 Hz  
Recommended  
Supported  
1680 x 1050 @ 60 Hz  
1600 x 1200 @ 60 Hz  
1440 x 900 @ 60, 75 Hz  
1280 x 1024 @ 60, 75 Hz  
1024 x 768 @ 60, 70, 72, 75 Hz  
800 x 600 @ 56, 60, 72, 75 Hz  
640 x 480 @ 60, 75 Hz  
720 x 400 @ 70 Hz  
Power  
Voltage  
100-240 VAC, 50/60 Hz (auto switch)  
Display area  
Full Scan  
597.6 mm (H) x 336.15 mm (V)  
23.53” (H) x 13.23” (V)  
Operating  
conditions  
Temperature  
Humidity  
Altitude  
+32 °F to +104 °F (0 °C to +40 °C)  
20% to 90% (non-condensing)  
To 10,000 feet  
Storage  
conditions  
Temperature  
Humidity  
Altitude  
-4 °F to +140 °F (-20 °C to +60 °C)  
5% to 90% (non-condensing)  
To 40,000 feet  
Dimensions  
Physical  
672.6 mm (W) x 418.9 mm (H) x 49.9 mm (D)  
26.48” (W) x 16.49” (H) x 1.96” (D)  
Wall Mount  
Weight  
Distance  
Physical  
100 x 100 mm  
18.3 lb (8.3 kg)  
Power saving  
modes  
On  
Off  
45W (Typical) (Blue LED)  
<1.2W  
1 Do not set the graphics card in your computer to exceed these timing mode; doing so may result in permanent  
damage to the LCD display.  
* For displays with glossy bezels the user should consider the placement of the display as the bezel may cause  
disturbing reflections from surrounding light and bright surfaces.  
11  
 
Cleaning the LCD Display  
MAKE SURE THE LCD DISPLAY IS TURNED OFF.  
NEVER SPRAY OR POUR ANY LIQUID DIRECTLY ONTO THE SCREEN OR  
CASE.  
To clean the screen:  
1. Wipe the screen with a clean, soft, lint-free cloth. This removes dust and other  
particles.  
2. If the screen still not clean, apply a small amount of non-ammonia, non-alcohol  
based glass cleaner onto a clean, soft, lint-free cloth, and wipe the screen.  
To clean the case:  
1. Use a soft, dry cloth.  
2. If the case still not clean, apply a small amount of a non-ammonia, non-alcohol  
based, mild non-abrasive detergent onto a clean, soft, lint-free cloth, then wipe  
the surface.  
Disclaimer  
ViewSonic® does not recommend the use of any ammonia or alcohol-based  
cleaners on the LCD display screen or case. Some chemical cleaners have been  
reported to damage the screen and/or case of the LCD display.  
ViewSonic will not be liable for damage resulting from use of any ammonia or  
alcoholbased cleaners.  
12  
 
Troubleshooting  
No power  
Make sure power button (or switch) is ON.  
Make sure A/C power cord is securely connected to the LCD display.  
Plug another electrical device (like a radio) into the power outlet to verify that the  
outlet is supplying proper voltage.  
Power is ON but no screen image  
Make sure the video cable supplied with the LCD display is tightly secured to  
the video output port on the back of the computer. If the other end of the video  
cable is not attached permanently to the LCD display, tightly secure it to the LCD  
display.  
Adjust brightness and contrast.  
If you are using an Macintosh older than G3, you need a Macintosh adap  
Wrong or abnormal colors  
If any colors (red, green, or blue) are missing, check the video cable to make  
sure it is securely connected. Loose or broken pins in the cable connector could  
cause an improper connection.  
Connect the LCD display to another computer.  
If you have an older graphics card, contact ViewSonic® for a non-DDC adapter.  
Control buttons do not work  
Press only one button at a time.  
13  
 
Customer Support  
For technical support or product service, see the table below or contact your reseller.  
NOTE: You will need the product serial number.  
T = Telephone  
F = FAX  
Country/Region  
Website  
Email  
AUS= 1800 880 818  
NZ= 0800 008 822  
Australia  
New Zealand  
T (Toll-Free)= 1-866-463-4775  
T (Toll)= 1-424-233-2533  
F= 1-909-468-3757  
Canada  
Europe  
Hong Kong  
India  
T= 852 3102 2900  
T= 1800 266 0101  
T= 080 333 2131  
Korea  
Latin America  
(Argentina)  
T= 0800-4441185  
T= 1230-020-7975  
T= 01800-9-157235  
T= 001-8882328722  
Latin America  
(Chile)  
Latin America  
(Columbia)  
Latin America  
(Mexico)  
Renta y Datos, 29 SUR 721, COL. LA PAZ, 72160 PUEBLA, PUE. Tel: 01.222.891.55.77 CON 10 LINEAS  
Electroser, Av Reforma No. 403Gx39 y 41, 97000 Mérida, Yucatán. Tel: 01.999.925.24.16  
Latin America  
(Peru)  
T= 0800-54565  
Macau  
ap.viewsonic.com/me/  
T= 853 2870 0303  
Middle East  
Contact your reseller  
T= 1-800-688-6688 (English)  
T= 1-866-379-1304 (Spanish)  
F= 1-909-468-3757  
Puerto Rico &  
Virgin Islands  
Singapore/  
Malaysia/Thailand  
ap.viewsonic.com/za/  
T= 65 6461 6044  
South Africa  
Contact your reseller  
T (Toll-Free)= 1-800-688-6688  
T (Toll)= 1-424-233-2530  
F= 1-909-468-3757  
United States  
14  
 
Limited Warranty  
ViewSonic® LCD Display  
What the warranty covers:  
ViewSonic warrants its products to be free from defects in material and workmanship, under normal  
use, during the warranty period. If a product proves to be defective in material or workmanship during  
the warranty period, ViewSonic will, at its sole option, repair or replace the product with a like product.  
Replacement product or parts may include remanufactured or refurbished parts or components.  
How long the warranty is effective:  
ViewSonic LCD displays are warranted for between 1 and 3 years, depending on your country of  
purchase, for all parts including the light source and for all labour from the date of the first consumer  
purchase  
Who the warranty protects:  
This warranty is valid only for the first consumer purchaser.  
What the warranty does not cover:  
1. Any product on which the serial number has been defaced, modified or removed.  
2. Damage, deterioration or malfunction resulting from:  
a. Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product  
modification, or failure to follow instructions supplied with the product.  
b. Any damage of the product due to shipment.  
c. Removal or installation of the product.  
d. Causes external to the product, such as electrical power fluctuations or failure.  
e. Use of supplies or parts not meeting ViewSonic’s specifications.  
f. Normal wear and tear.  
g. Any other cause which does not relate to a product defect.  
3. Any product exhibiting a condition commonly known as "image burn-in" which results when a  
static image is displayed on the product for an extended period of time.  
4. Removal, installation, one way transportation, insurance, and set-up service charges.  
How to get service:  
1. For information about receiving service under warranty, contact ViewSonic Customer Support  
(Please refer to Customer Support page). You will need to provide your product's serial number.  
2. To obtain warranty service, you will be required to provide (a) the original dated sales slip, (b)  
your name, (c) your address, (d) a description of the problem, and (e) the serial number of the  
product.  
3. Take or ship the product freight prepaid in the original container to an authorized ViewSonic  
service center or ViewSonic.  
4. For additional information or the name of the nearest ViewSonic service center, contact  
ViewSonic.  
Limitation of implied warranties:  
There are no warranties, express or implied, which extend beyond the description contained herein  
including the implied warranty of merchantability and fitness for a particular purpose.  
15  
 
Exclusion of damages:  
ViewSonic's liability is limited to the cost of repair or replacement of the product. ViewSonic shall not  
be liable for:  
1. Damage to other property caused by any defects in the product, damages based upon  
inconvenience, loss of use of the product, loss of time, loss of profits, loss of business  
opportunity, loss of goodwill, interference with business relationships, or other commercial loss,  
even if advised of the possibility of such damages.  
2. Any other damages, whether incidental, consequential or otherwise.  
3. Any claim against the customer by any other party.  
4. Repair or attempted repair by anyone not authorized by ViewSonic.  
Effect of state law:  
This warranty gives you specific legal rights, and you may also have other rights which vary from state  
to state. Some states do not allow limitations on implied warranties and/or do not allow the exclusion  
of incidental or consequential damages, so the above limitations and exclusions may not apply to you.  
Sales outside the U.S.A. and Canada:  
For warranty information and service on ViewSonic products sold outside of the U.S.A. and Canada,  
contact ViewSonic or your local ViewSonic dealer.  
The warranty period for this product in mainland China (Hong Kong, Macao and Taiwan Excluded) is  
subject to the terms and conditions of the Maintenance Guarantee Card.  
For users in Europe and Russia, full details of warranty provided can be found in www.  
viewsoniceurope.com under Support/Warranty Information.  
LCD Warranty Term Template In UG  
VSC_TEMP_2007  
16  
 
Mexico Limited Warranty  
ViewSonic® LCD Display  
What the warranty covers:  
ViewSonic warrants its products to be free from defects in material and workmanship, under normal use, during  
the warranty period. If a product proves to be defective in material or workmanship during the warranty period,  
ViewSonic will, at its sole option, repair or replace the product with a like product. Replacement product or parts  
may include remanufactured or refurbished parts or components & accessories.  
How long the warranty is effective:  
ViewSonic LCD displays are warranted for between 1 and 3 years, depending on your country of purchase, for all  
parts including the light source and for all labour from the date of the first consumer purchase  
Who the warranty protects:  
This warranty is valid only for the first consumer purchaser.  
What the warranty does not cover:  
1. Any product on which the serial number has been defaced, modified or removed.  
2. Damage, deterioration or malfunction resulting from:  
a. Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product  
modification, unauthorized attempted repair, or failure to follow instructions supplied with the product.  
b. Any damage of the product due to shipment.  
c. Causes external to the product, such as electrical power fluctuations or failure.  
d. Use of supplies or parts not meeting ViewSonic's specifications.  
e. Normal wear and tear.  
f.  
Any other cause which does not relate to a product defect.  
3. Any product exhibiting a condition commonly known as "image burn-in" which results when a static image is  
displayed on the product for an extended period of time.  
4. Removal, installation, insurance, and set-up service charges.  
How to get service:  
For information about receiving service under warranty, contact ViewSonic Customer Support (Please refer to the  
attached Customer Support page). You will need to provide your product's serial number, so please record the  
product information in the space provided below on your purchase for your future use. Please retain your receipt  
of proof of purchase to support your warranty claim.  
For Your Records  
Product Name: _____________________________ Model Number: _________________________________  
Document Number: _________________________ Serial Number: _________________________________  
Purchase Date: _____________________________ Extended Warranty Purchase? _________________ (Y/N)  
If so, what date does warranty expire? _______________  
1. To obtain warranty service, you will be required to provide (a) the original dated sales slip, (b) your name, (c)  
your address, (d) a description of the problem, and (e) the serial number of the product.  
2. Take or ship the product in the original container packaging to an authorized ViewSonic service center.  
3. Round trip transportation costs for in-warranty products will be paid by ViewSonic.  
Limitation of implied warranties:  
There are no warranties, express or implied, which extend beyond the description contained herein including the  
implied warranty of merchantability and fitness for a particular purpose.  
Exclusion of damages:  
ViewSonic's liability is limited to the cost of repair or replacement of the product. ViewSonic shall not be liable for:  
1. Damage to other property caused by any defects in the product, damages based upon inconvenience, loss  
of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference  
with business relationships, or other commercial loss, even if advised of the possibility of such damages.  
2. Any other damages, whether incidental, consequential or otherwise.  
3. Any claim against the customer by any other party.  
4. Repair or attempted repair by anyone not authorized by ViewSonic.  
17  
 
Contact Information for Sales & Authorized Service (Centro Autorizado de Servicio) within Mexico:  
Name, address, of manufacturer and importers:  
México, Av. de la Palma #8 Piso 2 Despacho 203, Corporativo Interpalmas,  
Col. San Fernando Huixquilucan, Estado de México  
NÚMERO GRATIS DE ASISTENCIA TÉCNICA PARA TODO MÉXICO: 001.866.823.2004  
Hermosillo:  
Villahermosa:  
Distribuciones y Servicios Computacionales SA de CV. Compumantenimietnos Garantizados, S.A. de C.V.  
Calle Juarez 284 local 2  
AV. GREGORIO MENDEZ #1504  
Col. Bugambilias C.P: 83140  
Tel: 01-66-22-14-9005  
COL, FLORIDA C.P. 86040  
Tel: 01 (993) 3 52 00 47 / 3522074 / 3 52 20 09  
Puebla, Pue. (Matriz):  
Veracruz, Ver.:  
RENTA Y DATOS, S.A. DE C.V. Domicilio:  
29 SUR 721 COL. LA PAZ  
72160 PUEBLA, PUE.  
CONEXION Y DESARROLLO, S.A DE C.V. Av. Americas # 419  
ENTRE PINZÓN Y ALVARADO  
Fracc. Reforma C.P. 91919  
Tel: 01(52).222.891.55.77 CON 10 LINEAS  
Tel: 01-22-91-00-31-67  
Chihuahua  
Cuernavaca  
Soluciones Globales en Computación  
C. Magisterio # 3321 Col. Magisterial  
Chihuahua, Chih.  
Tel: 4136954  
Compusupport de Cuernavaca SA de CV  
Francisco Leyva # 178 Col. Miguel Hidalgo  
C.P. 62040, Cuernavaca Morelos  
Tel: 01 777 3180579 / 01 777 3124014  
Distrito Federal:  
Guadalajara, Jal.:  
QPLUS, S.A. de C.V.  
Av. Coyoacán 931  
Col. Del Valle 03100, México, D.F.  
Tel: 01(52)55-50-00-27-35  
E-Mail : [email protected]  
SERVICRECE, S.A. de C.V.  
Av. Niños Héroes # 2281  
Col. Arcos Sur, Sector Juárez  
44170, Guadalajara, Jalisco  
Tel: 01(52)33-36-15-15-43  
Guerrero Acapulco  
Monterrey:  
GS Computación (Grupo Sesicomp)  
Progreso #6-A, Colo Centro  
39300 Acapulco, Guerrero  
Tel: 744-48-32627  
Global Product Services  
Mar Caribe # 1987, Esquina con Golfo Pérsico  
Fracc. Bernardo Reyes, CP 64280  
Monterrey N.L. México  
Tel: 8129-5103  
MERIDA:  
Oaxaca, Oax.:  
ELECTROSER  
CENTRO DE DISTRIBUCION Y  
SERVICIO, S.A. de C.V.  
Murguía # 708 P.A., Col. Centro, 68000, Oaxaca  
Tel: 01(52)95-15-15-22-22  
Fax: 01(52)95-15-13-67-00  
Av Reforma No. 403Gx39 y 41  
Mérida, Yucatán, México CP97000  
Tel: (52) 999-925-1916  
Tijuana:  
FOR USA SUPPORT:  
STD  
ViewSonic Corporation  
Av Ferrocarril Sonora #3780 L-C  
Col 20 de Noviembre  
Tijuana, Mexico  
381 Brea Canyon Road, Walnut, CA. 91789 USA  
Tel: 800-688-6688 (English); 866-323-8056 (Spanish);  
Fax: 1-800-685-7276  
LCD Mexico Warranty Term Template In UG  
VSC_TEMP_2008  
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