TRUE FOOD SERVICE EQUIPMENT, INC.
2001 East Terra Lane • P.O. Box 970 • O’Fallon, Missouri 63366
(636)-240-2400 • FAX (636)272-2408 • INT’L FAX (636)272-7546 • (800)325-6152
Parts Department (800)424-TRUE • Parts Department FAX# (636)272-9471
INSTALLATION MANUAL FOR
THF MODELS (HORIZONTAL FREEZERS)
TABLE OF CONTENTS
Safety Information
Safety Precautions
Proper Disposal
Connecting Electricity
Adapter Plugs
1
2
3
3
Installation / Operation Instructions
Ownership
4
4
4
5
5
6
7
Required Tools
Uncrating
Location
Leveling Cabinet
Wire Gauge Chart
Electrical Instructions & Start-up
THF-41FL
Maintenance, Care & Cleaning
Cleaning the Condenser
8
9
Important Warranty Information
Stainless Steel Equipment Care & Cleaning 10-11
Warranty (U.S.A. & Canada Only!)
12
*Spanish version included.
CONGRATULATIONS!
You have just purchased the finest commercial
freezer available. You can expect many years of
trouble-free operation.
THF MODELS
(HORIZONTAL FREEZERS)
9/24/08-1k SB #897015
True Food Service Equipment, Inc.
SAFETY INFORMATION
How to Maintain Your
Freezer to Receive the Most Efficient
and Successful Operation
You have selected one of the finest commercial freezer units made. It is
manufactured under strict quality controls with only the best quality materials
available. Your TRUE freezer when properly maintained will give you many
years of trouble-free service.
WARNING!
Use this appliance for its intended purpose as described in
this Owner Manual.
SAFETY PRECAUTIONS
When using electrical appliances, basic safety precautions should be followed, including the following:
This freezer must be properly installed and located in
accordance with the Installation Instructions before it
is used.
NOTE: We strongly recommend that any
servicing be performed by a qualified individual.
Unplug the freezer before cleaning and making
repairs.
Do not allow children to climb, stand or hang on the
shelves in the freezer. They could damage the freezer
and seriously injure themselves.
Setting temperature controls to the 0 position does
not remove power to the evaporator fan.
Do not touch the cold surfaces in the freezer
compartment when hands are damp or wet. Skin
may stick to these extremely cold surfaces.
Do not store or use gasoline or other flammable
vapors and liquids in the vicinity of this or any other
appliance.
Keep fingers out of the “pinch point” areas; clearances
between the doors and between the doors and cabinet
are necessarily small; be careful closing doors when
children are in the area.
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True Food Service Equipment, Inc.
SAFETY INFORMATION
DANGER!
RISK OF CHILD ENTRAPMENT
PROPER DISPOSAL OF THE
REFRIGERATOR
Child entrapment and suffocation are not problems of the
past. Junked or abandoned refrigerators/ freezers are still
dangerous… even if they will sit for “just a few days.” If
you are getting rid of your old freezer please follow the
instructions below to help prevent accidents.
Refrigerant Disposal
Your old refrigerator may have a cooling system
that uses “Ozone Depleting ” chemicals. If you are
throwing away your old refrigerator, make sure the
refrigerant is removed for proper disposal by a
qualified service technician. If you intentionally
release any refrigerants you can be subject to
fines and imprisonment under provisions of the
environmental regulations.
Before You Throw Away Your Old Refrigerator
or Freezer:
Take off the doors.
Leave the shelves in place so that children may not
easily climb inside.
USE OF EXTENSION CORDS
NEVER USE AN EXTENSION CORD! TRUE will not warranty any freezer that has been connected to
an extension cord.
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True Food Service Equipment, Inc.
SAFETY INFORMATION
WARNING!
HOW TO CONNECT ELECTRICITY
Do not, under any circumstances, cut or remove the third (ground) prong from the power cord.
For personal safety, this appliance must be properly grounded.
The power cord of this appliance is equipped with a
3-prong (grounding) plug which mates with a standard
3-prong (grounding) wall outlet to minimize the possi-
bility of electric shock hazard from this appliance.
Repair or replace immediately all power cords that have
become frayed or otherwise damaged. Do not use a cord
that shows cracks or abrasion damage along its length or
at either end.
Have the wall outlet and circuit checked by a qualified
electrician to make sure the outlet is properly grounded.
When removing the freezer away from the wall, be care-
ful not to roll over or damage the power cord.
If the outlet is a standard 2-prong outlet, it is your per-
sonal responsibility and obligation to have it replaced
with the properly grounded 3-prong wall outlet.
The freezer should always be plugged into it’s own indi-
vidual electrical circuit, which has a voltage rating that
matches the rating plate.
This provides the best performance and also prevents
overloading building wiring circuits which could cause a
fire hazard from overheated wires.
Never unplug your freezer by pulling on the power cord.
Always grip plug firmly and pull straight out from the
outlet.
USE OF ADAPTER PLUGS
NEVER USE AN ADAPTER PLUG! Because of potential safety hazards under certain conditions, we
strongly recommend against the use of an adapter plug.
North America Use Only!
NEMA plugs
TRUE uses these types of plugs.
If you do not have the right outlet have
a certified electrician install the correct
power source.
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True Food Service Equipment, Inc.
INSTALLATION / OPERATION INSTRUCTIONS
INSTALLATION / OPERATION INSTRUCTIONS
OWNERSHIP
To insure that your unit works properly from the
first day, it must be installed properly. We highly
recommend a trained mechanic and electrician install
your True equipment. The cost of a professional
installation is money well spent.
Before you start to install your True unit, carefully
inspect it for freight damage. If damage is discovered,
immediately file a claim with the delivery freight carrier.
True is not responsible for damage incurred
during shipment.
REQUIRED TOOLS
Adjustable Wrench
Phillips Head Screwdriver
Level
UNCRATING
Step 1
Note: Keys for freezer with door locks are located
in warranty packets.
The following procedure is recommended for uncrating
the unit:
C. Insert key with lock into the key hole. Turn and pull
the key out. The lock will stay in the key hole.
A. Remove the outer packaging, (cardboard and bubbles
or styrofoam corners and clear plastic). Inspect for
concealed damage. Again, immediately file a claim
with the freight carrier if there is damage.
D. To remove the lock from the key hole simply do the
reverse process. Insert the key into the lock. Turn
and pull the key and lock out of the key hole. (See
images 1-3)
B. Move your unit as close to the final location as pos-
sible before removing the wooden skid.
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REMOTE UNITS (This section applies to
remotes only!)
• Contact True Technical Service for BTU
requirements.
• Remote cabinets must be ordered as remote.
We do not recommend converting for a standard
self contained to remote system.
• No wiring necessary between cabinet and
condensing unit.
• All remote cabinets must be hard wired.
• No castors available.
• All remote condensing units purchased from
True are 208/230 volts single phase.
If you have any questions regarding this
section, please call True at 1-(800)-325-6152.
• All remote cabinets come standard using 404A
refrigerant.
• All remote units come standard with expansion
valve, liquid line solenoid, heated condensate
pan, and defrost timer when applicable.
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True Food Service Equipment, Inc.
INSTALLATION / OPERATION INSTRUCTIONS
LOCATING
Step 2
Removing
skid from
bottom of
cabinet.
A. Place packing material behind cabinet as a cushion.
Carefully lay the unit on its back to remove skid.
When lifting unit remember to
leave the cabinet upright for 24 hours before
plugging into power source.
B. Remove skid by unscrewing all base rail anchor
brackets. Place skid to the side.
C. Carefully lift cabinet upright.
LEVELING
Step 3
E. Free plug and cord from inside the lower rear louver
of the freezer (do not plug in).
A. For proper performance of refrigerated cabinet an
ambient temperature no greater than 75˚F (24˚C) with a
relative humidity of 55% is required.
F. The freezer should be placed close enough to the
electrical supply so that extension cords are never used.
B. Proper leveling of your True freezer is critical to
operating success. Effective condensate removal and door
operation will be effected by leveling.
Warning
Compressor warranties are void if the unit is more
than 6 1/2 ft. (2 m) from plug-in connection or
extension cord is used to supply power to unit.
C. The freezer should be leveled front to back and side
to side with a level. Place the level in the interior floor
of the unit in the four positions.
D. If the cabinet is not level adjust castors by first
relieving weight to leveler and adjusting by either hand
or wrench. Repeat with all castors until cabinet is level
in all directions.
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True Food Service Equipment, Inc.
INSTALLATION / OPERATION INSTRUCTIONS
CONDUCTORS AND CIRCUITS
Wire Gauge for 2% Voltage Drop in Supply Circuits
115 Volt
Amps
Distance In Feet To Center of Load
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Wire Gauge for 2% Voltage Drop in Supply Circuits
230 Volts
Amps
Distance In Feet To Center of Load
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True Food Service Equipment, Inc.
INSTALLATION / OPERATION INSTRUCTIONS
ELECTRICAL INSTRUCTIONS
Step 4
MANUAL DEFROST
The unit will need to be manually defrosted. Unplug
unit until all frost is gone. The manual defrost
frequency will depend on the units usage, environment,
and the amount of frost.
A. Before your new unit is connected to a power supply,
check the incoming voltage with a voltmeter. If anything
less than 100% of the rated voltage for operation is
noted, correct immediately.
If ice builds up on interior walls-
B. All units are equipped with a 6 ft. (2.74m) service
cord, and must be powered at proper operating voltage at
all times. Refer to cabinet data plate for this voltage.
A. Remove product, unplug and roll unit so defrost plug
is above floor drain (or large flat pan).
B. Remove plug and allow ice to melt and drain. Do
not scrape interior of cabinet to loosen ice, as this will
damage the cabinet. Allow cabinet to defrost with power
off.
True requires that a sole use circuit be dedicated for the
unit. Failure to do so voids warranty.
WARNING
C. When ice has melted wipe up and water left in the
freezer floor.
Compressor warranties are void if compressor
burns out due to low voltage.
D. Be sure to replace defrost plug before moving freezer
back in position.
WARNING
Power supply cord ground should not be
removed!
E. Allow freezer to refrigerate and cycle before placing
wire baskets and product back into freezer.
NOTE
To reference wiring diagram - Remove front
louvered grill, wiring diagram is positioned on the
inside cabinet wall.
Photo
NOTE:
When loading product do not exceed product
load line labeled on the interior wall
of unit. (see photo)
STARTUP
RECOMMENDATION
Step 5
A. The compressor is ready to operate. Plug in the
Freezer.
Before loading product we recommend you run your
True unit empty for two to three days. This allows you
to be sure electrical wiring and installation are correct
and no shipping damage has occurred. Remember,
our factory warranty does not cover product loss!
B. Check the temperature control setting on the upper
right of the compressor grill. The setting should be at
#5.
REPLACEMENT PARTS
NOTE
TRUE maintains a record of the cabinet serial number
for your freezer. If at any time during the life of your
freezer, a part is needed, you may obtain this part by
furnishing the model number and serial number to
the company from whom you purchased the freezer.
Call Toll-Free: (800)-424-TRUE (Direct to Parts
Department). (800)-325-6152 (U.S.A. & Canada only)
or call: (636)-240-2400.
If the freezer is disconnected or shut off, wait five
minutes before starting again.
NOTE
Excessive tampering with the control is not
recommended as this can lead to service difficulties.
Should it ever become necessary to order a
replacement temperature control, be sure it is ordered
from a dealer or recommended parts stocking service
company.
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True Food Service Equipment, Inc.
MAINTENANCE, CARE & CLEANING
IMPORTANT WARRANTY INFORMATION
Condensers accumulate dirt and require cleaning every 30 days. Dirty condensers result in compressor
failure, product loss, and lost sales... which are not covered by warranty.
If you keep the Condenser clean you will minimize your service expense and lower your electrical costs.
The Condenser requires scheduled cleaning every thirty days or as needed.
Air is pulled through the Condenser continuously, along with dust, lint, grease, etc.
A dirty Condenser can result in NON-WARRANTEED part & Compressor Failures, Product Loss, and Lost
Sales.
Proper cleaning involves removing dust from the Condenser. By using a soft brush, or vacuuming the
Condenser with a shop vac, or using CO2, nitrogen, or pressurized air.
If you cannot remove the dirt adequately, please call your refrigeration service company.
On most of the reach-in units the condenser is accessible in the rear of the unit. You must remove the
cabinet grill to expose the Condenser.
The Condenser looks like a group of vertical fins. You need to be able to see through the condenser for
the unit to function at maximum capacity. Do not place filter material in front of condensing coil. This
material blocks air-flow to the coil similar to having a dirty coil.
THE CLEANING OF THE CONDENSER IS NOT
COVERED BY THE WARRANTY!
Air
flow
HOW TO CLEAN THE CONDENSER:
1. Disconnect the electrical power to the unit.
2. Remove the louvered grill.
Condensing Unit
Condenser
3. Vacuum or brush the dirt, lint, or debris from the finned condenser coil.
4. If you have a significant dirt build up you can blow out the condenser with compressed air.
(CAUTION MUST BE USED to avoid eye injury. Eye protection is recommended.)
5. When finished be sure to replace the louvered grill. The grill protects the condenser.
6. Reconnect the electrical power to the unit.
If you have any questions, please call True Manufacturing at 636-240-2400 or 800-325-6152 and ask for
the Service Department. Service Department Availability Monday-Friday 7:30 a.m. to 5:30p.m.
and Saturday 7:45 a.m. to 11:45 a.m. CST.
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True Food Service Equipment, Inc.
MAINTENANCE, CARE & CLEANING
Stainless Steel Equipment Care and Cleaning
CAUTION: Do not use any steel wool, abrasive or chlorine based products to clean stainless
steel surfaces.
Stainless Steel Opponents
There are three basic things which can break down your stainless steel’s passivity layer and allow
corrosion to rear its ugly head.
1) Scratches from wire brushes, scrapers, and steel pads are just a few examples of items that can be
abrasive to stainless steel’s surface.
2) Deposits left on your stainless steel can leave spots. You may have hard or soft water depending on
what part of the country you live in. Hard water can leave spots. Hard water that is heated can
leave deposits if left to sit too long. These deposits can cause the passive layer to break down and
rust your stainless steel. All deposits left from food prep or service should be removed as soon as
possible.
3) Chlorides are present in table salt, food, and water. Household and industrial cleaners are the worst
type of chlorides to use.
8 steps that can help prevent rust on stainless steel:
1. Using the correct cleaning tools
Use non-abrasive tools when cleaning your stainless steel products. The stainless steel’s passive layer
will not be harmed by soft cloths and plastic scouring pads. Step 2 tells you how to find the
polishing marks.
2. Cleaning along the polish lines
Polishing lines or “grain” are visible on some stainless steels. Always scrub parallel to visible lines on
some stainless steels. Use a plastic scouring pad or soft cloth when you cannot see the grain.
3. Use alkaline, alkaline chlorinated or non-chloride containing cleaners
While many traditional cleaners are loaded with chlorides, the industry is providing an ever
increasing choice of non-chloride cleaners. If you are not sure of your cleaner’s chloride content
contact your cleaner supplier. If they tell you that your present cleaner contains chlorides, ask if
they have an alternative. Avoid cleaners containing quaternary salts as they can attack stainless steel,
causing pitting and rusting.
4. Water Treatment
To reduce deposits, soften the hard water when possible. Installation of certain filters can remove
corrosive and distasteful elements. Salts in a properly maintained water softener can be to your
advantage. Contact a treatment specialist if you are not sure of the proper water treatment.
5. Maintaining the cleanliness of your food equipment
Use cleaners at recommended strength (alkaline, alkaline chlorinated or non-chloride). Avoid
build-up of hard stains by cleaning frequently. When boiling water with your stainless steel
equipment, the single most likely cause of damage is chlorides in the water. Heating any cleaners
containing chlorides will have the same damaging effects.
6. Rinse
When using chlorinated cleaners you must rinse and wipe dry immediately. It is better to wipe
standing cleaning agents and water as soon as possible. Allow the stainless steel equipment to air
dry. Oxygen helps maintain the passivity film on stainless steel.
7. Hydrochloric acid (muriatic acid) should never be used on stainless steel
8. Regularly restore/passivate stainless steel
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True Food Service Equipment, Inc.
MAINTENANCE, CARE & CLEANING
Stainless Steel Equipment Care and Cleaning
Recommended cleaners for certain situations / environments of stainless steel
A) Soap, ammonia and detergent medallion applied with a cloth or sponge can be used for routine
cleaning.
B) Arcal 20, Lac-O-Nu Ecoshine applied provides barrier film for fingerprints and smears.
C) Cameo, Talc, Zud First Impression is applied by rubbing in the direction of the polished lines for
stubborn stains and discoloring.
D) Easy-off and De-Grease It oven aid are excellent for removals on all finishes for grease-fatty acids,
blood and burnt-on foods.
E) Any good commercial detergent can be applied with a sponge or cloth to remove grease and oil.
F) Benefit, Super Sheen, Sheila Shine are good for restoration / passivation.
NOTE:
The use of stainless steel cleaners or other such solvents is not
recommended on plastic parts. Warm soap and water will suffice.
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TRUE REFRIGERATIONTM
True Food Service Equipment, Inc.
WARRANTY INFORMATION (U.S.A & CANADA ONLY!)
MADE IN
U.S.A.
SINCE 1945
ONE YEAR PARTS & LABOR WARRANTY
TRUE warrants to the original purchaser of every new TRUE refrigerated unit, the cabinet and all parts thereof, to be free from defects in material or work-
manship, under normal and proper use and maintenance service as specified by TRUE and upon proper installation and start-up in accordance with the
instruction packet supplied with each TRUE unit. TRUE’s obligation under this warranty is limited to a period of one (1) year from the date of original installa-
tion or 15 months after shipment date from TRUE, whichever occurs first.
Any part covered under this warranty that are determined by TRUE to have been defective within one (1) year of original installation or fifteen (15)
months after shipment date from manufacturer, whichever occurs first, is limited to the repair or replacement, including labor charges, of defective parts or
assemblies. The labor warranty shall include standard straight time labor charges only and reasonable travel time, as determined by TRUE.
ADDITIONAL FOUR YEAR COMPRESSOR WARRANTY
In addition to the one (1) year warranty stated above, TRUE warrants its hermetically and semi-hermetically sealed compressor to be free from defects
in both material and workmanship under normal and proper use and maintenance service for a period of four (4) additional years from the date of original
installation but not to exceed five (5) years and three (3) months after shipment from the manufacturer.
Compressors determined by TRUE to have been defective within this extended time period will, at TRUE’s option, be either repaired or replaced with a
compressor or compressor parts of similar design and capacity.
The four (4) year extended compressor warranty applies only to hermetically and semi-hermetically sealed parts of the compressor and does not apply
to any other parts or components, including, but not limited to, cabinet, paint finish, temperature control, refrigerant, metering device, driers, motor starting
equipment, fan assembly or any other electrical component, etcetera.
404A/134A COMPRESSOR WARRANTY
The four year compressor warranty detailed above will be voided if the following procedure is not carefully adhered to:
1. This system contains R404A or R134A refrigerant and polyol ester lubricant. The polyol ester lubricant has rapid moisture absorbing qualities. If long
exposure to the ambient conditions occur, the lubricant must be removed and replaced with new. For oil amounts and specifications please call True tech-
nical service department (800-325-6152). Failure to comply with recommended lubricant specification will void the compressor warranty.
2. Drier replacement is very important and must be changed when a system is opened for servicing. A drier using XH-7 desiccant or an exact replace-
ment solid core drier must be used. The new drier must also be the same capacity as the drier being replaced.
3. Micron level vacuums must be achieved to insure low moisture levels in the system. 500 microns or lower must be obtained.
WARRANTY CLAIMS
All claims for labor or parts must be made directly through TRUE. All claims should include: model number of the unit, the serial number of the cabinet,
proof of purchase, date of installation, and all pertinent information supporting the existence of the alleged defect.
In case of warranty compressor, the compressor model tag must be returned to TRUE along with above listed information.
Any action or breach of these warranty provisions must be commenced within one (1) year after that cause of action has occurred.
WHAT IS NOT COVERED BY THIS WARRANTY
TRUE’s sole obligation under this warranty is limited to either repair or replacement of parts, subject to the additional limitations below. This warranty nei-
ther assumes nor authorizes any person to assume obligations other than those expressly covered by this warranty.
NO CONSEQUENTIAL DAMAGES. TRUE IS NOT RESPONSIBLE FOR ECONOMIC LOSS; PROFIT LOSS; OR SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES,
INCLUDING WITHOUT LIMITATION, LOSSES OR DAMAGES ARISING FROM FOOD OR PRODUCT SPOILAGE CLAIMS WHETHER OR NOT ON ACCOUNT OF
REFRIGERATION FAILURE.
WARRANTY IS NOT TRANSFERABLE. This warranty is not assignable and applies only in favor of the original purchaser/user to whom delivered. ANY SUCH
ASSIGNMENT OR TRANSFER SHALL VOID THE WARRANTIES HEREIN MADE AND SHALL VOID ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
IMPROPER USAGE. TRUE ASSUMES NO LIABILITY FOR PARTS OR LABOR COVERAGE FOR COMPONENT FAILURE OR OTHER DAMAGES RESULTING FROM
IMPROPER USAGE OR INSTALLATION OR FAILURE TO CLEAN AND/OR MAINTAIN PRODUCT AS SET FORTH IN THE WARRANTY PACKET PROVIDED WITH THE UNIT.
ALTERATION, NEGLECT, ABUSE, MISUSE, ACCIDENT, DAMAGE DURING TRANSIT OR INSTALLATION, FIRE, FLOOD, ACTS OF GOD. TRUE is not responsible for
the repair or replacement of any parts that TRUE determines have been subjected after the date of manufacture to alteration, neglect, abuse, misuse, acci-
dent, damage during transit or installation, fire, flood, or act of God.
IMPROPER ELECTRICAL CONNECTIONS. TRUE IS NOT RESPONSIBLE FOR THE REPAIR OR REPLACEMENT OF FAILED OR DAMAGED COMPONENTS RESULTING
FROM ELECTRICAL POWER FAILURE, THE USE OF EXTENSION CORDS, LOW VOLTAGE, OR VOLTAGE DROPS TO THE UNIT.
NO IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE: THERE ARE NO OTHER WARRANTIES, EXPRESSED, IMPLIED OR
STATUTORY, EXCEPT THE ONE (1) YEAR PARTS & LABOR WARRANTY AND THE ADDITIONAL FOUR (4) YEAR COMPRESSOR WARRANTY AS DESCRIBED ABOVE.
THESE WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, INCLUDING IMPLIED WARRANTY AND MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF.
OUTSIDE U.S.: This warranty does not apply to, and TRUE is not responsible for, any warranty claims made on products sold or used outside the United
States.
REMOTE CONDENSERS: True warrants the original purchaser of the remote cabinet one year parts and labor coverage for all cabinet parts thereof to
be free from defects in material or workmanship, under normal and proper use and maintenance service, as specified by True. This warranty is limited to the
cabinet only. True assumes no liability for remote condensing units.
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