Toshiba Cordless Telephone 2001 User Manual

Telecommunication Systems Division  
Digital Business Telephone Systems  
DKT3001/2001  
Digital Single Line Telephone  
User Guide  
January 2002  
 
TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (TAIS)  
Telecommunication Systems Division License Agreement  
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Toshiba America Information Systems, Inc.  
Telecommunication Systems Division  
9740 Irvine Boulevard  
Irvine, California 92618-1697  
United States of America  
TSD 081601  
5932  
 
Toshiba America Information Systems, Inc.  
Telecommunication Systems Division  
Limited Warranty  
Toshiba America Information Systems, Inc., (TAIS) warrants that this voice processing equipment (except for fuses, lamps, and  
other consumables) will, upon delivery by TAIS or an authorized TAIS dealer to a retail customer in new condition, be free from  
defects in material and workmanship for twenty-four (24) months after delivery. This warranty is void (a) if the equipment is used  
under other than normal use and maintenance conditions, (b) if the equipment is modified or altered, unless the modification or  
alteration is expressly authorized by TAIS, (c) if the equipment is subject to abuse, neglect, lightning, electrical fault, or accident,  
(d) if the equipment is repaired by someone other than TAIS or an authorized TAIS dealer, (e) if the equipments serial number is  
defaced or missing, or (f) if the equipment is installed or used in combination or in assembly with products not supplied by TAIS  
and which are not compatible or are of inferior quality, design, or performance.  
The sole obligation of TAIS or Toshiba Corporation under this warranty, or under any other legal obligation with respect to the  
equipment, is the repair or replacement by TAIS or its authorized dealer of such defective or missing parts as are causing the  
malfunction with new or refurbished parts (at their option). If TAIS or one of its authorized dealers does not replace or repair such  
parts, the retail customers sole remedy will be a refund of the price charged by TAIS to its dealers for such parts as are proven to  
be defective, and which are returned to TAIS through one of its authorized dealers within the warranty period and no later than  
thirty (30) days after such malfunction, whichever first occurs.  
Under no circumstances will the retail customer or any user or dealer or other person be entitled to any direct, special, indirect,  
consequential, or exemplary damages, for breach of contract, tort, or otherwise. Under no circumstances will any such person be  
entitled to any sum greater than the purchase price paid for the item of equipment that is malfunctioning.  
To obtain service under this warranty, the retail customer must bring the malfunction of the machine to the attention of one of  
TAISauthorized dealers within the twenty-four (24) month period and no later than thirty (30) days after such malfunction,  
whichever first occurs. Failure to bring the malfunction to the attention of an authorized TAIS dealer within the prescribed time  
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Division.  
 
Contents  
Hot Dialing .......................................................................................................................6  
Spkr Button.......................................................................................................................6  
Handset .............................................................................................................................7  
Answering a Call..................................................................................................................7  
Message Waiting..................................................................................................................7  
Responding to a Lit Msg LED..........................................................................................7  
Turning On/Off Message Waiting LED on Another Extension.......................................8  
Strata CTX DKT3001/2001 Digital Single Line Telephone 01/02  
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Contents  
Chapter 3 – Advanced Operation  
Adding Voice Mail to a Conference...............................................................................11  
Call Waiting.......................................................................................................................26  
Direct Inward System Access ............................................................................................27  
Do Not Disturb...................................................................................................................28  
Setting DND for Another Extension...............................................................................28  
Change Your DND Pass Code........................................................................................28  
Door Lock(s)......................................................................................................................29  
Door Phone(s) ....................................................................................................................30  
ii  
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Make a Call Using Speed Dial........................................................................................36  
Transfer to an Idle Station ..............................................................................................47  
Call Transfer with Camp-on...........................................................................................48  
Call Answering (Outside Line).......................................................................................48  
Speed Dial.......................................................................................................................49  
Paging .............................................................................................................................49  
Call Forward Override (DSS Override)..........................................................................49  
Night Transfer.................................................................................................................49  
Strata CTX DKT3001/2001 Digital Single Line Telephone 01/02  
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Contents  
Appendix Centrex Application  
Appendix Centrex Application  
Flexible Directory Numbering...........................................................................................51  
Centrex Feature Buttons ....................................................................................................51  
Ringing Repeat...................................................................................................................51  
Delayed Ringing ................................................................................................................52  
Index ......................................................................................................................................53  
iv  
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Introduction  
This guide provides instructions for operating the DKT3001 and DKT2001 Digital  
Single Line Telephone (SLT) for Strata CTX system.  
Organization  
This guide is divided as follows:  
Chapter 1 The Grand Tour describes the buttons, LEDs and volume controls of  
the DKT3001 and DKT2001 telephones.  
Chapter 2 The Basics provides descriptions and operating procedures for all of  
the features available with digital SLT telephones.  
Chapter 3 Advanced Operation includes an explanation of the Control button  
and Soft Key operations. Features which are available only on the LCD digital  
telephone are presented alphabetically and include detailed LCD displays.  
Chapter 4 DSS Console explains how to use these consoles with the DKT3001  
or DKT2001 telephones.  
Appendix Centrex Application describes the Centrex features which may be  
available with your Strata CTX system.  
Strata CTX DKT3001/2001 Digital Single Line Telephone 01/02  
v
 
     
Introduction  
Conventions  
Conventions  
Conventions  
Description  
Elaborates specific items or references other information. Within some tables,  
general notes apply to the entire table and numbered notes apply to specific  
items.  
Note  
Important! Calls attention to important instructions or information.  
Advises you that hardware, software applications, or data could be damaged if  
the instructions are not followed closely.  
CAUTION!  
Press to answer a call to the Extension Number. Each station can have  
multiple extension buttons. Incoming calls ring the extension button(s) from  
the top down. Example: station 10s extensions ring 10-1 first, then 10-2, 10-3,  
and 10-4. A station is considered busy when all extensions are being used.  
Extension  
Number  
Note  
The naming convention for DKT assignments within Toshiba is  
Directory Numbers. For clarity and ease of understanding, the terms  
Extension Number and Phantom Extension Number will be used in  
this document in lieu of PDN and PhDN.  
$ULDOꢀ%ROG Represents telephone buttons.  
shows a multiple PC keyboard or phone button entry. Entries without spaces  
between them show a simultaneous entry.  
Example: Delete+Enter.  
+
Entries with spaces between them show a sequential entry.  
Example: + .  
Tilde (~)  
Means “through.” Example: 350~640 Hz frequency range.  
Grey words within the printed text denote cross-references. In the electronic  
See Figure 10 version of this document (Library CD-ROM or FYI Internet download), cross-  
references appear in blue hypertext.  
vi  
Strata CTX DKT3001/2001 Digital Single Line Telephone 01/02  
 
Introduction  
Related Documents/Media  
Related Documents/Media  
Note Some documents listed here may appear in different versions on the  
CD-ROM or in print. To find the most current version, check the version/date in  
the Publication Information on the back of the document’s title page.  
Refer to the following for more information:  
Strata CTX WinAdmin Application Software and Documentation Library  
Strata CTX DKT3001/2001 Digital Single Line Telephone 01/02  
vii  
 
Introduction  
Related Documents/Media  
viii  
Strata CTX DKT3001/2001 Digital Single Line Telephone 01/02  
 
The Grand Tour  
1
This chapter familiarizes you with the controls and indicators located on your  
Strata DKT3001 or DKT2001 Digital Single Line Telephone (DK-SLT), which is  
connected to Strata CTX telephone system.  
Its important to determine whether you have a DKT3001 or DKT2001 telephone.  
Compare your telephone to the ones depicted in this chapter, then check mark in The  
Basicschapter the type of telephone that you have.  
Strata CTX DKT3001/2001 Digital Single Line Telephone 01/02  
1
 
   
The Grand Tour  
DKT3001  
DKT3001  
Look at the bottom of your telephone for the model number, DKT3001-SLT. The  
DKT3001 can perform any of the features in this guide, as long as they are assigned to  
your telephone and your DKT3001 is connected to a Strata CTX system.  
Buttons  
Strata DKT3001 telephones come with eight fixed buttons (see below). Two of the  
buttons (/LQH and 0VJ) have LEDs which indicate various line or call states. See  
Table 6 on page 44 for descriptions of the Line LED indicators.  
The functions of each of the buttons are described in Table 1.  
Spdial  
M
sg  
VOL  
Line  
Flex  
C
nf/Trn  
Spk  
r
Hold  
5965  
Spdial  
M
sg  
VOL  
L
in  
e
Flex  
S
p
kr  
C
n
f/Tr  
n
Hold  
DKT3001 Buttons  
2
Strata CTX DKT3001/2001 Digital Single Line Telephone 01/02  
 
         
The Grand Tour  
DKT3001  
Table 1  
Button  
Fixed Button Definitions  
Definitions  
Used to answer and place calls. This button is your extension. It is not an outside line  
button.  
Used for conference and transfer calls (see “Call Park Orbits” on page 24 and “Conference  
Calls” on page 10).  
DKT3001 mode: Works as a  
button on the DKT3001 only. This button can be used  
as a feature access button if it is programmed for this. See your System Administrator for  
details.  
DKT3001 operating in the DKT2001 mode: Works as a  
button.  
Used to hold internal or outside calls. Also used for Exclusive hold. See Holdon page  
12.  
The message button is used to call back the station or voice mail device that activated the  
LED (see Message Waitingon page 7).  
Applies to DKT3001 mode only. It does not work in DKT2001 mode.  
L
M
Adjusts volume levels (Volume Controls for the DKT3001 and DKT2001on page 4).  
Using the DKT3001 (DK-SLT) in DKT2001 Mode  
Using the DKT3001 Single Line Telephone (SLT) with the Strata DK system  
automatically puts the telephone into DKT2001 mode. In DKT2001 mode, these  
limitations apply (see illustration on page 2 for button locations):  
The 6SGLDO button does not operate.  
The )OH[ button functions as a 5HGLDO button.  
Strata CTX DKT3001/2001 Digital Single Line Telephone 01/02  
3
 
                 
The Grand Tour  
DKT2001  
DKT2001  
The DKT2001-SLT has different fixed buttons and more limited capabilities than the  
DKT3001-SLT.  
5966  
DKT2001 Buttons  
Buttons  
For definitions of the fixed DKT2001 Buttons, see Table 1 on page 3.  
Volume Controls for the DKT3001 and DKT2001  
The 9RO L/9RO M buttons increase/decrease ring tone and handset volume levels.  
You must hold down 9ROꢀL or 9ROꢀM for at least 1/8 second for any volume change  
to occur. If you continually hold L or M, volume continually changes about every half  
second until the limit is reached. You hear ring tone as long as you press L or M when  
your telephone is idle.  
The method for changing feature volume varies. Some features can be adjusted using  
only the 9RO L/9RO Mand others require additional buttons (see Table 1).  
4
Strata CTX DKT3001/2001 Digital Single Line Telephone 01/02  
 
         
The Basics  
2
This chapter shows you the basic operation of your DKT3001-series or DKT2001-  
series telephone.  
Important - Read First  
Be sure to check with your CTX System Administrator and make sure you know  
which features are enabled on your system. Use the check boxes throughout this  
book to mark which features you have.  
Note LEDs on your telephone flash at different speeds depending on the function  
performed. Flash rates can be found under LED Indicator Detailson page 44.  
Which Dialing Procedure Should I Use?  
Check mark here which type of telephone you have. Use this procedure whenever  
youre instructed to dial.”  
or answer a call.  
DKT3001: If you have this telephone, you can press /LQH or 6SNU to dial an  
internal or external number. If you have the Hot Dialing feature (described in the  
next section), you can just begin dialing without having to press /LQH or 6SNU.  
DKT3001 in DKT2001 mode: Your Telephone System Administrator can tell  
you if your telephone is operating in DKT2001 or DKT3001 mode. Refer to  
Using the DKT3001 (DK-SLT) in DKT2001 Modeon page 3 for more  
information.  
Strata CTX DKT3001/2001 Digital Single Line Telephone 01/02  
5
 
       
The Basics  
Making a Call  
Which Outgoing/Incoming Call Features Do I Have?  
Check mark here which outgoing/incoming features you have on your system.  
Tone Signaling: Internal incoming call you hear successive ring tones, then lift  
the handset to answer the call. On the DKT3001 (in DKT3001 mode, you can also  
press 6SNU to answer the call).  
Voice First Signaling: Internal incoming call your phone does not ring; instead  
you hear a long tone, then the callers voice. Answer the call by lifting the  
handset. This feature does not work on the DKT2001.  
Hot Dialing: If your telephone is programmed for hot dialing,you do not have  
to press 6SNU or lift the handset before dialing internal or external speakerphone  
calls. When you dial a number, the speakerphone automatically turns on and the  
Spkr and Line LEDs light. This feature does not work on the DKT2001.  
Making a Call  
There are three ways to originate a call from a digital telephone:  
Hot Dialing  
1. To make a call using Hot Dialing, begin by dialing the number.  
2. When you dial, the Spkr and Line LEDs light. Dial tone plays through the speaker.  
Call progress tones (Ringback Tone, Busy Tone, etc.) play through the speaker.  
3. When connected, lift the handset to continue the conversation.  
DKT2001: This feature does not work.  
Spkr Button  
1. To make a call, press 6SNU.ꢀ  
Your extension or /LQH button lights (depending on system programming). Dial  
tone plays through the speaker. The Spkr and Mic LEDs light.  
2. Dial the number.  
Call progress tones (Ringback Tone, Busy Tone, etc.) play through the speaker.  
3. When connected, lift the handset to continue the conversation.  
DKT2001: This feature does not work.  
6
Strata CTX DKT3001/2001 Digital Single Line Telephone 01/02  
 
             
The Basics  
Answering a Call  
Handset  
1. Lift the handset. Dial tone plays through the handset. The Line LED lights.  
2. Dial the number. Call progress tones are heard through the handset.  
Answering a Call  
Pick up the handset.  
Message Waiting  
Use your 0VJꢀLED/button to retrieve message(s).  
An extension can receive up to four simultaneous Message Waiting indications. One  
message is reserved for the Message Center.  
Responding to a Lit Msg LED  
1. Press 0VJ, then lift the handset. Your phone rings the extension or voice mail  
device that sent the indication. The LED continues to flash red.  
2. After answering the message(s), place the handset back on-hook.  
3. If the Msg LED continues to flash, you have more messages; repeat Steps 1~2  
above to retrieve them. Voice mail devices turn off the LED indications after a  
short delay, after you checked all messages.  
4. To manually turn off your Msg LED, dial ꢁꢂꢃꢄ (for DKT2001, press /LQH +  
ꢁꢂꢃꢄ). Do this step for each message received.  
Strata CTX DKT3001/2001 Digital Single Line Telephone 01/02  
7
 
           
The Basics  
Message Waiting  
Turning On/Off Message Waiting LED on Another  
Extension  
If you call an extension and its busy or there is no answer, you can light that  
extensions Message Waiting LED and enable that extension to call you back.  
1. Dial an internal extension. You hear busy tone or theres no answer.  
2. Press 0VJ or . The Msg LED flashes red on the called phone. At your phone, the  
Msg LED lights steady red.  
3. Hang up. Your Msg LED turns Off. The Msg LED on the called telephone flashes  
until the called party presses the flashing 0VJ button - which calls you back.  
4. To turn Off a Message LED that you have turned on for another extension, press  
ꢁꢆꢂ plus the extension number that has the message light set. Hang up to release  
your telephone.  
8
Strata CTX DKT3001/2001 Digital Single Line Telephone 01/02  
 
   
The Basics  
Call Transfer  
Call Transfer  
1. While on a call, press &QIꢇ7UQ. Your Line LED flashes green and you hear internal  
dial tone.  
2. Dial the extension to which the call will be transferred. You can remain on the line  
and announce the call or immediately blind transferthe call.  
During call transfer, you can connect all three parties by pressing your flashing  
extension button or &QIꢇ7UQ.  
If you get voice mail, you can leave a message or hang up and let the  
transferred caller leave a message.  
If you hear a long single tone, then announce the call over the called phones  
speaker.  
3. Transfer with Camp On: If the station to which you want to transfer the call is  
busy, you may hang up and the transferred trunk or station will be camped on to the  
busy destination.  
To transfer a call directly to Voice Mail (VM)  
1. While on a call, press &QIꢇ7UQ.  
2. Enter ꢁꢂꢃꢅ.  
3. Enter the VM mailbox number (usually the same as the extension number).  
4. Hang up (the caller is connected to the VM mailbox) or, you can press &QIꢇ7UQ to  
return to the calling party.  
Strata CTX DKT3001/2001 Digital Single Line Telephone 01/02  
9
 
   
The Basics  
Conference Calls  
Conference Calls  
You can conference together up to eight parties (including yourself) - with up to six  
parties being external network lines. The actual number of conference parties with  
acceptable volume levels depends on the local and far end telephone line conditions.  
The person who initiates the conference call is the Master. If, after the conference is  
established, the Master exits the conference, and the first station to have been added to  
the conference becomes the Master.  
To conference calls  
1. While on a call, press &QIꢇ7UQ. You hear dial tone. The DKT3001 Line LED  
flashes.  
2. Call another station or outside line.  
3. When the called party answers, press &QIꢇ7UQ. If you receive a busy tone or no  
answer, press &QIꢇ7UQ again to return to the original connection.  
4. All parties are conferenced.  
5. Repeat the above steps to add lines to the conference. Keep in mind the maximum  
number of allowed conference parties.  
Note When the masterof the conference hangs up, control is automatically  
transferred to the first internal station added to the conference call. If no other  
internal stations are included in the conference call, the call will be  
disconnected.  
To transfer conference control  
1. Do Steps 1 and 2 above to add the line you wish to transfer conference control to.  
See previous Note.  
2. Announce the call and hang up to transfer the call. This station now becomes the  
conference masterwith the ability to add or delete parties.  
To hold a conference call  
If you are the Conference Master, press the +ROG key once (or twice for Executive  
Hold) to place the conference call on hold. The other parties can continue with the  
conference. Music-on-hold is suppressed and your extension appearance flashes.  
You may rejoin the conference at any time by pressing your line appearance. When  
you return, you retain Master status.  
10  
Strata CTX DKT3001/2001 Digital Single Line Telephone 01/02  
 
   
The Basics  
Conference Calls  
Adding Voice Mail to a Conference  
The Conference Master can add voice mail to a conference. This feature enables  
participants in a conference to listen to or leave a voice mail message during one  
phone call.  
To add Voice Mail to a conference call (performed by Conference Master)  
1. Press &QIꢇ7UQ to place the current call on Consultation Hold.  
2. Dial the voice mail (VM) extension number, then enter the VM mailbox and  
security code. This adds the voice mailbox to the conference.  
3. Press &QIꢇ7UQ to reconnect to the original party. (You can continue to add  
conference members by pressing &QIꢇ7UQ and dialing another extension.)  
Now, all parties in the conference can listen to or record a message to this voice  
mailbox. Only the Master can control the VM with touchtones or Soft Keys.  
Connecting Two Outside Lines  
1. While talking on an outside call, press &QIꢇ7UQ. You hear dial tone. The extension  
LED flashes (conference rate).  
2. Dial an outside line access code and outside phone number.  
3. After the party answers, press &QIꢇ7UQ. The extension LED flashes (in-use rate)  
and all parties are conferenced.  
If you receive a busy tone or if the station does not answer, press the flashing  
extension button to return to the original connection.  
Press &QIꢇ7UQ and hang-up. The extension LED flashes (exclusive-hold rate) and  
the two lines are connected. The LED turns Off when the parties hang-up.  
4. To supervise a tandem call, press the extension button. If the parties have finished,  
hang up  
...or if the parties are still talking, press &QIꢇ7UQ and hang-up. Both Line LEDs  
turn Off and the connection is released.  
If your phone company provides auto disconnect, the connection may release  
automatically when the parties hang up. If not, the lines must be supervised to be  
disconnected.  
Strata CTX DKT3001/2001 Digital Single Line Telephone 01/02  
11  
 
       
The Basics  
Distinctive Ringing  
Distinctive Ringing  
1. Press ꢁꢄꢈꢅꢆ to enter User Programming Mode.  
2. Press a /LQH button. The Line LED is steady green.  
3. Enter the ringing pitch number for incoming trunk calls:  
= Low, = Middle, = High, = Combination  
4. Lift the handsetto return to idle.  
DKT2001: This feature does not work.  
Hold  
To place a call on hold, press +ROG. Your LCD shows the line on hold. The held  
Lines LED flashes while appearances of the line at other stations flash red.  
To return to the held call, press the held /LQH.  
If you do not return to the held call within a specified time, it rings back to your  
phone. The call remains camped-on to your station indefinitely.  
If the held party hangs up, the call is released.  
Note See the Call Pickup section to pick up a call on hold from another extension.  
Exclusive Hold  
This feature enables you to place a call on hold so that only you can retrieve it.  
While on a call, press +ROG twice. That lines LED flashes while appearances of  
the line at other stations are steady red (in use).  
Consultation Hold  
You place the call on hold by pressing &QIꢇ7UQ, then dialing another line, talking  
on that line, then transferring or going back to the held call by pressing its /LQH  
button.  
12  
Strata CTX DKT3001/2001 Digital Single Line Telephone 01/02  
 
             
The Basics  
Volume Control  
Volume Control  
Hold down the 9RO L button to increase the volume and the 9RO M to decrease it.  
To adjust the handset volume  
Press the 9RO L to increase volume and 9RO M to decrease volume during the call.  
When you hang up, the volume returns to the default setting.  
To adjust the speaker volume for internal/external calls and background music  
1. Press 6SNU.  
2. Press an extension button - you hear dial tone.  
3. Press the 9RO L to increase volume and 9RO M to decrease volume. This volume  
setting applies to all calls until changed.  
To adjust Ring Tone  
Make sure the phone is idle and the handset is on-hook. Press the 9RO L to  
increase volume and 9RO M to decrease volume.  
To adjust handset Beep Tone  
1. With the handset off-hook, dial the Beep Tone Adjustment Code ꢁꢆꢉꢃꢉꢀ(default  
code). You hear busy tone.  
2. Press 9ROL or M, to reach the desired level.  
3. Hang up.  
Strata CTX DKT3001/2001 Digital Single Line Telephone 01/02  
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The Basics  
Volume Control  
14  
Strata CTX DKT3001/2001 Digital Single Line Telephone 01/02  
 
Advanced Operation  
3
This chapter gives you more details about your DKT3001 and DKT2001 telephones  
advanced functions.  
Account Code Calls  
Account Codes (Forced or Voluntary) can be used for a variety of reasons including  
billing, tracking, and line restriction applications. Account Codes are assigned in the  
system as a fixed length (default is six digits) and are recorded by the system, along  
with the details of the calls, which can be printed on a Station Message Detail  
Recording (SMDR) report.  
Verified/Non-Verified Account Codes  
If programmed for Verified Account Codes, the system checks the account code you  
entered against a list created by the CTX System Administrator. The code you enter  
must be on the list for the call to proceed. Non-verified account codes must be of a  
uniform length specified by the CTX System Administrator.  
Strata CTX DKT3001/2001 Digital Single Line Telephone 01/02  
15  
 
         
Advanced Operation  
Account Code Calls  
Forced Account Codes  
Some applications force you to enter an Account Code. These Forced Account Codes  
may be verified or non-verified, depending upon the application, but in either case, the  
caller must enter a code before proceeding.  
To dial using Forced Account Codes  
1. Place a call in the normal method.  
If the call requires an Account Code, a burst of tone (Success Tone) is heard after  
dialing the telephone number alerting you to enter the Account Code.  
2. Enter the account number.  
When the number of digits designated for account codes has been entered, the  
number is checked against a verified list, if chosen, and the call continues. If the  
number of digits entered for the account code is not reached or the verified code  
does not match, then re-order tone is heard and the call is rejected.  
You can bypass Forced Account Code requirements with three emergency  
numbers, including 911. See your CTX System Administrator for these numbers:  
1) 911  
2)  
_______ 3)  
_______  
Voluntary Account Codes (Verified/Non-Verified)  
Voluntary Account Codes are optional. They can be entered during a call and are used  
for tracking selected calls using SMDR call detail recording option.  
If the system is set for Verified Account Codes, station users must enter specific codes  
when entering the Voluntary Account Code(s) or the code is not validated for the  
SMDR call report. This does not affect the call.  
To enter a Voluntary Account Code  
Note Its a good idea to warn the other party that you will be disconnected  
momentarily when you enter the access code. Once the code is entered, you are  
reconnected.  
1. After accessing a CO line, press &QIꢇ7UQ. Your call is interrupted and you hear  
feature dial tone; you and the other party cannot hear each other.  
2. Dial ꢁꢂꢆꢀ+ the account code. After the account code is entered, the connection is  
restored and the LCD shows the time.  
16  
Strata CTX DKT3001/2001 Digital Single Line Telephone 01/02  
 
     
Advanced Operation  
Automatic Busy Redial  
Automatic Busy Redial  
After reaching a busy outside number, you can activate Automatic Busy Redial so that  
the system automatically redials the number at regular intervals. The system repeats  
the redial until the line is no longer busy. This feature may not be on some phones on  
your system. Automatic Busy Redial is not attempted while your station is busy, but  
continues to time-out. The system inserts a pause (P) on your LCD before redialing  
the number.  
To activate Automatic Busy Redial  
1. When you reach a busy number, press &QIꢇ7UQ + ꢁꢂꢂꢉ. The Line LED is steady  
red. You hear busy tone.  
2. Hang up or press 6SNU. The system redials, up to 5 to 20 times, every 30 to 180  
seconds (depending on system programming). Your telephone receives ring tone  
when Automatic Busy Redial dials the number and it is available. The Line and  
Spkr LEDs flash green.  
3. Lift the handset or press 6SNU and wait for the party to answer. If you do not pick  
up the handset or press 6SNU within recall timeout (5 to 60 seconds) after a  
connection is made, you hear a muted ring for another 30 seconds, then the call  
disconnects.  
To cancel Automatic Busy Redial  
Dial ꢁꢂꢂꢊ.  
Strata CTX DKT3001/2001 Digital Single Line Telephone 01/02  
17  
 
 
Advanced Operation  
Automatic Callback  
Automatic Callback  
When you reach a busy station, you can set Automatic Callback to have the system  
monitor the busy extension and notify you when it becomes idle. Automatic Callback  
can also place you in queue for an available outside line, if you reach a line group in  
which all lines are busy. When a station or line becomes available, the system rings  
your telephone. Then when you answer, it automatically rings the intended  
destination. The amount of time the system will wait for an idle destination is set in  
system programming.  
Automatic Callback is also known as CO Line Queuing.”  
To set Automatic Callback  
1. If you hear busy tone after dialing an outside line access code or a station number,  
press . Busy tone stops, followed by success tone, then busy tone resumes.  
2. Hang up. You can make other calls while waiting.  
3. When the called station or outside line becomes idle, your telephone rings with a  
fast LED.  
DKT2001: The LED does not work.  
If you called a busy station, the extension LED flashes green (incoming call)  
and the called number displays.  
If you called a busy outside line, the extension LED flashes green (incoming  
call rate). The seized lines number displays.  
4. Answer within about three rings (5 to 180 secs., set in programming) to prevent the  
callback from being cancelled. After you answer, you hear success tone, and the  
LED flashes (in-use).  
If you hear a busy tone after answering a callback, the called party is already on  
another call or the line has already been seized or has received an incoming call.  
Your request is not cancelled. You will be called again the next time a line becomes  
idle.  
If you were attempting to make an outside call, the telephone number is  
automatically dialed, including the account code or override codes that were used.  
To cancel ACB  
Dial ꢁꢂꢋꢉ.  
18  
Strata CTX DKT3001/2001 Digital Single Line Telephone 01/02  
 
   
Advanced Operation  
Background Music  
Background Music  
You can set background music over your phone speaker or over external speakers. Up  
to 16 different music sources can be applied to the Strata CTX system: The first source  
is Quiet Tone, all others can be music or recorded information.  
DKT2001: This feature does not work.  
To enable background music on your phone speaker  
Press /LQH + ꢁꢂꢄꢃ + n + + 6SNU, where n is the music source 1~16. If the  
music source is a single digit, press before pressing 6SNU. If the source is  
omitted, then the last selected music source is selected.  
To cancel background music on your phone speaker  
Press /LQH + ꢁꢂꢄꢉ + Spkr.  
To enable background music over your external paging speakers  
Press /LQH + ꢁꢂꢄꢊ + n() + 6SNU, where n is the music source 1~16. If the music  
source is a single digit, press before pressing 6SNU. If the source is omitted, then  
the last selected music source is selected.  
To cancel background music over your external paging speakers  
Press /LQH + ꢁꢂꢄꢋ + 6SNU.  
Strata CTX DKT3001/2001 Digital Single Line Telephone 01/02  
19  
 
   
Advanced Operation  
Call Forward  
Call Forward  
System  
System Call Forward (which is set in Programming) automatically directs calls to a  
predefined location, such as Voice Mail. See your CTX System Administrator to  
determine which type of Call Forward you have, as well as the Call Forward location.  
Station  
Station Call Forward enables you to assign Call Forward destinations for each  
extension on your phone. Each extension can be independently set for a different Call  
Forward feature. You can set a flexible button to perform any Call Forward function -  
see Call Forward Procedureon page 22 for more details.  
Call Forward must be set prior to receiving the call.  
The following calls to your station can be forwarded:  
Internal calls  
Auto Attendant calls  
Outside lines that ring only your station  
Transferred internal or incoming line calls  
Note Incoming line calls that ring more than one station do not forward to outside  
numbers.  
Call Forward Categories  
You can set Call Forward for the following categories of calls. Within these  
categories, you can use five different types of Call Forward Settings.  
Call Forward Any Call Forwards any call, whether an internal call or incoming  
line call.  
Call Forward - Incoming Line Forward incoming line calls only.  
Call Forward Any Call - Set for Another Station Enables you to forward all  
calls for another telephone within your telephone system.  
20  
Strata CTX DKT3001/2001 Digital Single Line Telephone 01/02  
 
               
Advanced Operation  
Call Forward  
Call Forward - Incoming Line Set for Another StationEnables you to set  
forwarding of incoming line calls for another telephone within your telephone  
system.  
Call Forward System Forwards the calls to the destination preset for the entire  
telephone system, commonly voice mail.  
Call Forward - External Location Forwards incoming line calls that ring  
directly to your extension to a destination outside the system.  
You can change your forwarding destination from outside the system using the DISA  
feature. See your CTX System Administrator for DISA telephone numbers and  
security code access.  
Call Forward Settings  
Call Forward All Calls Forwards all calls immediately.  
Call Forward Busy/Do Not Disturb Forwards calls immediately when your  
extension is busy or in Do Not Disturb (DND) mode.  
In Tone-first systems with multiple lines, Call Forward Busy forwards calls only  
when all line appearances are in use. In Voice-first systems, Call Forward Busy  
forwards all calls any time your telephone is in use.  
Call Forward - No Answer Forwards all calls to your station whenever you do  
not answer the call within a designated time (set by you when you enable the  
feature).  
Call Forward Busy/Do Not Disturb/No Answer Forwards all calls to your  
station whenever you are busy, in the DND mode, or after ringing and you do not  
answer the call within a designated time (set by you when you enable the feature).  
Call Forward Cancel Cancels the set Call Forward feature. Notice that each  
category of Call Forward has a different code for canceling.  
Call Forward Procedures  
The following table contains Call Forward Button sequences. TYou can do a Call  
Forward function by one, entering the button sequence as described, or two,  
programming a flexible button to perform the sequence. See Call Forward  
Procedureon page 22 for instructions on programming a flexible button.  
Strata CTX DKT3001/2001 Digital Single Line Telephone 01/02  
21  
 
   
Advanced Operation  
Call Forward  
Some Call Forward features require a Pass Code entry. Use the following procedure to  
change your Pass Code.  
To change your Pass Code  
Dial ꢁꢆꢅꢃ+ Ext. No. + old Pass Code (1~15 digits) + + new Pass Code (1~15  
digits) + .  
To use the Call Forward button sequence  
Use the procedure for dialing from your telephone, then use the Button Sequence  
(see Table 2) for the desired feature.  
Some features require additional input, such as:  
Destination If the destination is an outside number, press after entering the  
destination. The CTX accepts destination numbers of up to 32 digits.  
Timer This is a two digit entry representing how long (8 to 160 seconds) your  
telephone should ring before forwarding the call. If you enter one digit, you  
must press after entering the single digit.  
Pass Code A four-digit code established by system programming to prevent  
unauthorized changes. The code applies to the station to be forwarded; not to  
the station entering the code.  
Note Also, in the following table, (Tone) means that a confirmation tone will play at  
that point in the sequence.  
Table 2  
Call Forward Procedure  
Feature  
Call Forward Any Call (Internal and Incoming Line)  
Button Sequence  
All Call  
(Tone) + Destination No. (Tone)  
(Tone) + Dest. No. (Tone)  
Busy  
No Answer  
Busy No Answer  
Cancel  
(Tone) + Dest. No. (Tone) + Timer +  
+ Dest. No. + Timer +  
(Tone)  
22  
Strata CTX DKT3001/2001 Digital Single Line Telephone 01/02  
 
   
Advanced Operation  
Call Forward  
Table 2  
Feature  
Call Forward - Incoming Line Calls  
Call Forward Procedure (continued)  
Button Sequence  
All Call  
(Tone) + Dest. No. (Tone)  
(Tone) + Dest. No. (Tone)  
Busy  
No Answer  
Busy No Answer  
Cancel  
+ Dest. No. (Tone) + Timer (Tone) +  
+ Dest. No. (Tone) + Timer (Tone) +  
(Tone)  
Call Forward - Any Call - Set for Another Station  
All Call  
Busy  
(Tone) + Ext. No. + Pass Code (Tone) + + Dest. No. + (Tone)  
(Tone) + Ext. No. + Pass Code (Tone) + + Dest. No. + (Tone)  
(Tone) + Ext. No. + Pass Code (Tone) + + Dest. No. (Tone) + + Timer +  
No Answer  
(Tone)  
Busy No Answer  
Cancel  
+ Ext. No. + Pass Code + (Tone) + Dest. No. (Tone) + Timer + (Tone)  
(Tone) + Ext. No. + Pass Code + (Tone)  
Call Forward - Incoming Line Call - Set for Another Station  
All Calls  
(Tone) + Ext. No. + Pass Code + (Tone) + Dest. No. (Tone) +  
Busy  
(Tone) + Ext. No. + Pass Code + (Tone) + Dest. No. (Tone) +  
(Tone) + Ext. No. + Pass Code + (Tone) + Dest. No. (Tone) + + Timer +  
(Tone) + Ext. No. + Pass Code + (Tone) + Dest. No. (Tone) + + Timer +  
(Tone) + Ext. No. + Pass Code + (Tone)  
No Answer  
Busy No Answer  
Cancel  
(Tone) + Ext. No. (Tone) + old Pass Code + (Tone) + new Pass Code (Tone)  
Change Pass Code  
+
Call Forward - System  
Activate  
(Tone)  
(Tone)  
Cancel  
Strata CTX DKT3001/2001 Digital Single Line Telephone 01/02  
23  
 
Advanced Operation  
Call Park Orbits  
Call Park Orbits  
The Call Park feature enables you to hold a call temporarily in a location other than  
your telephone. These locations are called orbits. You or another telephone user can  
retrieve a parked call from its orbit by specifying the orbit number. You can specify  
one of 20 General Park Orbits (7000~7019) or a valid extension number within the  
system.  
Once you have parked a call in an orbit, you can:  
Hang up and retrieve the parked call at a later time  
Originate another call  
Access a voice paging device to announce the parked call for pickup from another  
station  
If you park a call and it is not retrieved, it will recall to the parking station and one of  
the following occurs:  
If your station is idle when the system Call Park recall timer expires, the parked  
call automatically recalls to your station.  
If your station is busy, the parked call camps on.  
To park a call  
1. While on a call, &QIꢇ7UQ + ꢁꢋꢋ. The LED flashes rapidly.  
2. Specify the Park Orbit using one of the following:  
Enter a valid extension.  
Press and the system automatically selects your extension as the orbit.  
3. Hang up. The callers extension or line number and the orbit number are shown. If  
the parked call is not retrieved within a specified time, the call rings back to your  
phone.  
To retrieve a parked call  
1. Dialꢀꢁꢋꢊ.  
2. Enter the Orbit Number where the call is parked or to enter the extension from  
which you are calling. The extension LED flashes at the in-use rate when the call is  
retrieved.  
24  
Strata CTX DKT3001/2001 Digital Single Line Telephone 01/02  
 
   
Advanced Operation  
Call Pickup  
Call Pickup  
You can pick up a call that is ringing another stations extension, a call placed on hold  
at another station and other types of calls.  
Group Pickup  
Stations can be assigned in system programming to Pickup Groups. As many as 32  
groups can be created to enable you to easily pick up incoming (new or transferred) or  
internal calls that are ringing stations that are in your group or in other groups. This  
feature does not pick up held calls. You may belong to more than one group. See your  
CTX System Administrator for group assignments.  
Page/Internal Call Pickup  
This feature picks up Internal (station to station), Group Page, and All Call Page calls.  
If these types of calls occur at the same time, the pickup priority is station-to-station  
and then Page calls in the order of occurrence. In some systems, this feature can be  
applied to pick up All Call Page exclusively.  
To perform Call Pickup  
1. Follow your usual dialing procedure.  
2. Enter a code from the following table.  
Table 3  
Call Pickup Feature Codes  
For Incoming Calls: Dialing  
Description  
Group  
Picks up a call ringing to a member of your pickup group.  
+ Primary  
Ext. No.  
Picks up a call ringing on any line appearance of the telephone  
specified by its Primary extension number.  
Directed Extension  
+ Group  
Picks up a call ringing to a terminal in the specified Pickup  
Group.  
Directed Group  
No.  
Picks up a call ringing to the specified extension number only.  
Other lines ringing on the same phone are unaffected.  
Directory Number  
Any External Call  
+ Ext. No.  
Picks up any incoming outside line call.  
Strata CTX DKT3001/2001 Digital Single Line Telephone 01/02  
25  
 
           
Advanced Operation  
Call Waiting  
Table 3  
Call Pickup Feature Codes (continued)  
For Calls On Hold:  
Dialing  
Description  
Local Retrieve  
Picks up a call held on the telephone from which it is dialed.  
+ Primary  
+ Outside  
Retrieves a call held on the telephone specified extension  
number.  
Remote Retrieve  
Ext. No.  
Picks up a call held on the specified CO line regardless of the  
telephone placing the call on hold. Must enter three digits  
(e.g., 007).  
Outside Line Retrieve  
Line No. (1~128)  
Directed Extension  
Retrieve  
Picks up a call held on the specified extension number,  
regardless of the instrument(s) on which it appears.  
+ Ext. No.  
Notes  
1. The Primary extension number is the directory number by which the phone set is  
defined. Other, non-primary extension numbers may also appear on the phone. By  
convention, the Primary extension number is assigned to the first button on a  
multi-button telephone.  
2. If more than one call is on hold, the call on the telephones lowest button number is  
picked up.  
3. Ringing calls are picked up over held calls as a priority.  
Call Waiting  
You can answer a call that is transferred to your station, even when your station is  
busy. When another call is camped onto your station, you hear two Camp-on tone  
beeps and the extension or Line LED flashes red (on-hold).  
If a call is sent to your station when busy, and your station does not have an extension  
button available to receive the call, two camp-on tone beeps are sent to your  
telephone. You must disconnect or transfer the existing call to answer the waiting call.  
To answer a waiting call by disconnecting or transferring the current call  
Hang up or transfer the existing call; the camped-on call rings your station. The  
camped-on line rings your telephone. For DKT3001 phones, the Line LED flashes  
(incoming call).  
26  
Strata CTX DKT3001/2001 Digital Single Line Telephone 01/02  
 
   
Advanced Operation  
Direct Inward System Access  
Direct Inward System Access  
Outside callers with touch tone phones can call in to lines programmed for Direct  
Inward System Access (DISA) and dial an extension or outgoing line without going  
through an attendant or operator. See your CTX System Administrator for more  
details.  
1. From outside the system, dial the public telephone number assigned to DISA. The  
call will be answered and you will hear CTX dial tone.  
If you do not dial within 10 seconds, the line disconnects.  
2. When you hear dial tone, dial an extension or an outside line.  
3. If you dial an outside destination, you may need to enter a security code provided  
to you by the CTX System Administrator. When you hear the tone, enter the  
security code. If accepted, the call proceeds.  
4. If you receive busy tone and you want to dial another number while the station is  
still ringing, press and repeat Step 2.  
Strata CTX DKT3001/2001 Digital Single Line Telephone 01/02  
27  
 
   
Advanced Operation  
Do Not Disturb  
Do Not Disturb  
If your station is in Do Not Disturb (DND) mode, internal, external and transferred  
calls do not ring your station and Off-hook Call Announce calls are denied. You can  
continue to make calls while in the DND mode. When originating a call in DND  
mode, you will hear a short burst of interrupted dial tone followed by continuous dial  
tone. You can start dialing at any time during either tone.  
If you put your Primary extension into DND mode, all calls to that telephone are  
rejected. If your extension is set for Call Forward-Busy or Call Forward-Busy/No  
Answer, the call is redirected to the forwarding destination immediately.  
If you put an extension other than the Primary extension into DND, only calls to that  
extension on your phone are blocked. Appearances of that extension on other  
telephones continue to ring.  
To activate Do Not Disturb (DND)  
Press ꢁꢆꢃꢄꢉꢀ(hear Success Tone). The LED flashes until you hang up and DND  
mode is activated for the station.  
To deactivate DND  
Press ꢁꢆꢃꢄꢊ (hear Success Tone). The LED turns Off and DND mode is de-  
activated.  
Setting DND for Another Extension  
Enter ꢁꢆꢉꢄꢉ (hear Entry Tone) + the Primary extension of the remote extension +  
the pass code + (hear Success Tone). This sets DND as if activated by the  
Primary extension on the target telephone.  
To deactivate DND for another extension  
Enter ꢁꢆꢉꢄꢊ (hear Entry Tone) + the Primary extension of the remote extension +  
the pass code + (hear Success Tone). This removes DND from the target  
telephone.  
Change Your DND Pass Code  
Enter ꢁꢆꢅꢃ (hear Entry Tone) + Ext. No. (hear Entry Tone) + old pass code + ꢁꢀ  
(hear Entry Tone) + new pass code + ꢁꢀ(hear Success Tone).  
If you activate DND while a call is ringing, the ringing stops. The LED continues  
to flash on your telephone and ring on other appearances.  
28  
Strata CTX DKT3001/2001 Digital Single Line Telephone 01/02  
 
       
Advanced Operation  
Door Lock(s)  
Door Lock(s)  
Your telephone system may enable you to unlock a door. If your system has been  
programmed to do so, you may have a door lock/unlock number for specific locks.  
Check with your CTX System Administrator and enter the location of each door lock  
in the table below.  
Door Lock  
Number  
Door Lock  
Number  
Location  
Location  
0
1
2
3
4
5
6
7
8
9
10  
To unlock a door  
Press ꢁꢉꢊ + the Door Lock Number (see above table).  
The door unlocks for 3~30 seconds (set in system programming).  
Strata CTX DKT3001/2001 Digital Single Line Telephone 01/02  
29  
 
   
Advanced Operation  
Door Phone(s)  
Door Phone(s)  
Door phones can be used to call telephones selected in system programming. When a  
door phone calls, you hear a distinctive ringing tone, one or five times (set in system  
programming). You can also call a door phone and monitor the surrounding area.  
The number of possible door phones vary by Strata CTX system, with up to 24 as the  
maximum for larger systems.  
LCD telephones display the door phone name ID when calls are made to/from door  
phones. Check with your CTX System Administrator to find out the names/locations  
of your systems door phones and record them below.  
Door Phone  
Number  
Door Phone  
Extension  
Name/Location  
Name/Location  
To answer a door phone call  
Lift the handset while the door phone is still ringing. The extension LED flashes  
green (in-use) and you are connected to the door phone.  
...or to pick up door phone calls ringing someone elses phone, dial ꢁꢍꢁꢍ +  
directory number.  
30  
Strata CTX DKT3001/2001 Digital Single Line Telephone 01/02  
 
   
Advanced Operation  
Emergency Ringdown  
To call/monitor a door phone  
1. With the handset off-hook, press a extension. You hear dial tone and the LED  
flashes green (in-use).  
2. Press ꢁꢉꢍ + extension for the door location. A two-way talk-path exists between  
your telephone and the called door phone. You can audibly monitor the area around  
the door phone.  
To call from a door phone  
1. Press the door phone button and then release it. You hear a distinctive ringing  
toneone or five times (set in system programming).  
2. When answered, speak at a normal voice level in the direction of the door phone.  
Emergency Ringdown  
If a station remains off-hook for a programmable period, it can be automatically  
treated as an Emergency Call and directed to an emergency destination. The station  
may have partially dialed a number or have dialed no digits at all. Each station is  
programmed with its specific emergency ringdown destination.  
A station number or a group pilot number can be specified as an emergency ringdown  
destination. In a private network, the station or pilot number must be in the same  
network node. Remote emergency destination and door phones are not permitted.  
Override Calls  
The available override features are:  
Busy Override  
Ring Over Busy Override enables you to send a muted ring tone to a busy station to  
indicate a call is waiting. The Busy Override (BOV) muted ring can be programmed  
for each station to be two muted rings only or continued muted rings until the call is  
answered. This option applies to the station receiving the muted ring. The muted ring  
can be sent to the telephone speaker or to the telephone handset/headset and speaker.  
Strata CTX DKT3001/2001 Digital Single Line Telephone 01/02  
31  
 
         
Advanced Operation  
Override Calls  
To use Busy Override  
After reaching a busy station, press . A muted tone is heard at the busy station,  
indicating that a call is waiting. The station number displays.  
Do Not Disturb Override  
Do Not Disturb (DND) Override lets you send a call waiting tone or ringing to a  
station in DND mode to indicate that a call is coming in. Your telephone may be  
programmed to block DND Override from other telephones. Your stations LCD  
shows the station you have called is in the DND mode.  
OCA is possible to DND stations from stations that are programmed for DND  
Override.  
To use DND Override  
After reaching a station in DND mode, press . A tone signal is heard at the DND  
station, indicating a call is coming in.  
Executive Override  
Executive Override enables you to enter an established conversation. Your telephone  
can also be programmed to block Executive Override from other telephones.  
To perform Executive Override  
After reaching a busy station, press .  
You enter a conference with the busy station and the party to whom he was talking.  
The called parties may hear an optional tone signal prior to your entering the  
conversation. If you do not have Override privileges, you will camp on.  
32  
Strata CTX DKT3001/2001 Digital Single Line Telephone 01/02  
 
         
Advanced Operation  
Paging  
Class of Service Override  
By dialing a Class of Service Override code, a user can change a stations set of  
privileges to one associated with the override code. When the call is terminated and  
another is attempted from the same station, the original Class of Service is applied.  
This allows selected users to override restrictions that are placed on any telephone in  
the system.  
To perform Class of Service Override  
1. Access an outside line. You hear dial tone.  
2. Press )ODVK + ꢁꢂꢅꢉ. Dial tone stops.  
3. Enter the Class of Service Override Code (four digits). You hear dial tone. For  
security reasons, the override codes are only available on a selected basis. See your  
CTX System Administrator.  
4. Dial a telephone number.  
Privacy Override  
This feature enables you to enter an established call on a line you share with another  
telephone. Up to two station users can enter an existing CO line-to-station call (i.e., up  
to three stations can be connected to a CO line). You can also use this feature if the  
station that is already connected to the CO line is in the Privacy Release mode.  
Station users with 3ULYDF\ꢀ5HOHDVH can allow stations with the shared button  
appearance to enter their conversations, even if the station entering the conversation is  
not programmed for Privacy Override. (see Privacyon page 35.)  
Paging  
Station users can make page announcements to telephones and external speakers.  
Check with your CTX System Administrator to find out the zone numbers for various  
paging groups.  
To make a Page Announcement to a phones or external speakers  
1. Dial a paging access code.  
2. Make your announcement, then hang up.  
Strata CTX DKT3001/2001 Digital Single Line Telephone 01/02  
33  
 
         
Advanced Operation  
Paging  
To make a Group Page  
Press /LQH + ꢁꢋꢉ and enter the group number (01~16).  
Answering a Page  
To answer a Group Page  
Dial ꢁꢍꢁꢋꢍꢀand enter the Group number.  
To answer an External Group Page  
Dial ꢁꢍꢁꢋꢆꢀand enter the Group number.  
All Call Page  
You can make an All Call Page to telephones assigned to the All Call Page Group.”  
Stations are assigned to the All Call Page Groupin system programming.  
To make an All Call Page  
1. Dial ꢁꢋꢃ. This pages all phones in the All Call Page Group but, depending on  
system programming, you may or may not page external speakers.  
2. Make your announcement then hang up.  
To answer an All Call Page  
Dial ꢁꢍꢁꢋꢍ.  
Emergency Page  
An Emergency Page overrides Group Pages or All Call Pages to telephone and  
external paging devices.  
To make an Emergency Page  
Dial ꢁꢋꢅ.  
To make an Emergency Page to a group  
Dial ꢁꢋꢈ and enter the Zone number.  
34  
Strata CTX DKT3001/2001 Digital Single Line Telephone 01/02  
 
         
Advanced Operation  
Privacy  
Privacy  
Privacy controls the ability of more than one person to use the same extension or CO  
line at the same time. Privacy applies to multiple appearances of extensions, Phantom  
extensions, outside Lines and outside Line Group buttons.The application of Privacy  
to individual telephones is controlled in system programming.  
By default, the system is private. If you are in a conversation, another telephone with  
an appearance of the line on which you are talking cannot intrude unless that  
telephone has been programmed for Privacy Override. In that event, the other  
telephone may enter and leave the conversation at will. If all users are provided with  
Privacy Release in Class of Service, the system will function as non-private.  
Redial  
Use this button to redial the last number dialed from your phone.  
To redial the last number, dial )OH[ or  
.  
Speed Dial  
Speed Dial enables you to dial a sequence of up to 32 digits with a shorter code. Dial  
sequences can include telephone numbers, authorization codes, passwords feature  
activation codes and pauses. Speed Dial may be used to originate a call or invoked  
after a call is established.  
There are two types of Speed Dial.  
Station Your CTX System Administrator allocates a block of up to 100 personal  
speed dial numbers in increments of 10 per phone. You can create and change these  
numbers from your own phone. You have exclusive use of them. If you have a  
DKT3014 large display telephone and want your named station speed dial numbers  
to appear on the display, you will have to have your CTX System Administrator  
establish them.  
System All telephones in your system can share a list of up to 800 System Speed  
Dial numbers under the exclusive control of the CTX System Administrator. In  
some cases, System Speed Dial will allow you to reach numbers that you would  
not be allowed to dial directly from your telephone.  
Strata CTX DKT3001/2001 Digital Single Line Telephone 01/02  
35  
 
         
Advanced Operation  
Speed Dial  
Make a Call Using Speed Dial  
With the DKT3001, there are three ways to initiate a Speed Dial Call (begin with Step  
1, then continue to Step 2). With the DKT2001, begin with Dial .”  
1. Dial (use for DKT3001 and DKT20001 phones)  
...or press the fixed 6SGLDO key on a DKT3001 phone  
...or press the 6SHHGꢀ'LDO feature key on a DKT3001.  
2. Dial the Station or System Speed Dial Number.  
Station Speed Dial numbers occupy numbers 100~199. System Speed Dial  
numbers occupy numbers 200~999.  
Store a Station Speed Dial Number  
There are two ways to store a Station Speed Dial number for a DKT3001, including  
Access Codes and through CTX WinAdmin.  
To store a Station Speed Dial Number using an Access Code  
1. Dial ꢁꢆꢆ. You hear Entry Tone.  
2. Dial the Station Speed Dial number (100~199). You hear Entry Tone.  
Note Selected telephones may have the ability to change System Speed Dial  
numbers. Follow this procedure but specify a System Speed Dial number  
(200~999) instead.  
3. Enter the destination digits, then press . You hear Success Tone.  
4. Release the phone.  
To enter another number, repeat the process, starting with Step 1.  
CTX System Administration  
The third method of storing station Speed Dial numbers is via your CTX System  
Administrator, who can establish your Station Speed Dial number through  
administrative software and associate a name with it. This name is used by the  
Directory Dialing feature of DKT3014 large display telephones.  
36  
Strata CTX DKT3001/2001 Digital Single Line Telephone 01/02  
 
   
Advanced Operation  
Speed Dial  
Advanced Speed Dial Operation  
Special Characters  
Speed Dial Numbers may include ~, , and Pause. When using the Access Code  
input method (see above) it is also necessary to use to indicate you have finished  
entering the destination number. This creates 14 functions to be input from the 12  
buttons on the dial pad.  
Long Speed Dial Numbers  
Speed Dial Numbers are stored sequentially in memory areas capable of holding 32  
digits. If you exceed 32 digits, the excess are stored in the next higher area and  
consume the next sequential Speed Dial Number.  
You can dial the entire string by entering the original Speed Dial Number and all digits  
will be sent, including those in excess of 32. If that were Speed Dial Number 100,  
Number 101 would no longer be available. You are not prevented from storing a new  
Number 101 but, if you do, Number 100 will be shortened to 32 digits.  
When is used as an escape character, it consumes one Speed Dial digit. Entering  
to insert a seven-second pause would consume two of 32 characters.  
ꢅ  
“ ” functions as an escape key indicating that the number immediately following  
represents something exceptional. The numbers are defined in Table 4.  
Table 4  
Entry  
Dial String Characters  
Meaning  
0~9  
End of Speed Dial Number when entering via access code (  
Escape  
)
Pause (1~9) seconds. If you need to pause longer than nine seconds, enter additional  
pause escape sequences. For example, to insert a 17 second pause, enter  
display of a pause in the Speed Dial Number shows a Pwithout specifying the  
duration. In this example, you would see PP.”  
. The  
ꢌꢌ  
Strata CTX DKT3001/2001 Digital Single Line Telephone 01/02  
37  
 
   
Advanced Operation  
Voice Mail - Direct Transfer  
Voice Mail - Direct Transfer  
The Strata CTX enables you to transfer a call directly to a voice mailbox without first  
ringing that persons telephone.  
To transfer a call directly to Voice Mail (VM)  
1. While on a call, press &QIꢇ7UQ. You hear feature dial tone.  
2. Enter ꢁꢂꢃꢅ. You hear entry tone.  
3. Enter the VM mailbox number (usually the same as the extension number), then  
press . The call transfers immediately and your extension becomes idle.  
Other Voice Mail Features  
Another voice mail feature lets you to include a voice mailbox in a conference call.  
See Adding Voice Mail to a Conferenceon page 11. For instructions on the Stratagy  
ES Voice Mail features, refer to the Stratagy ES Messaging Voice Processing (MVP)  
User Guide.  
38  
Strata CTX DKT3001/2001 Digital Single Line Telephone 01/02  
 
     
Advanced Operation  
Feature Codes  
Feature Codes  
These codes enable you to access these features, provided that you have the Class of  
Service ability to use them.  
To enter a Feature Access Code, use the dialing procedure for your telephone, then  
enter the sequence shown in Table 5 for the particular feature that you want to use.  
Table 5  
Feature Access Codes  
Feature  
Feature Access Code Sequences  
Account Code  
+
+ Account code digits  
Attendant Console  
Automatic Busy Redial - On  
Automatic Busy Redial - Off  
Automatic Callback Cancel  
Background Music  
Phone Speaker On  
+ source number +  
+ source number +  
Phone Speaker Off  
External Speaker On  
External Speaker Off  
Call Forward - Any Calls (Internal and External)  
All Calls  
+ Dest. No  
Busy  
+ Dest. No.  
No Answer  
+ Dest. No. + Timer +  
+ Dest. No. + Timer +  
Busy No Answer  
Cancel  
Call Forward - External (Outside) Calls  
All Calls  
+ Dest. No.  
Busy  
+ Dest. No.  
No Answer  
Busy No Answer  
Cancel  
+ Dest. No. + Timer +  
+ Dest. No. + Timer +  
Strata CTX DKT3001/2001 Digital Single Line Telephone 01/02  
39  
 
                   
Advanced Operation  
Feature Codes  
Table 5  
Feature Access Codes (continued)  
Feature  
Feature Access Code Sequences  
Call Forward - Remote Activation  
All Calls  
+ Ext. No. + Pass Code + + Dest. No. +  
+ Ext. No. + Pass Code + + Dest. No. +  
+ Ext. No. + Pass Code + ꢁꢀ+ Dest. No. + + Timer +  
+ Ext. No. + Pass Code + + Dest. No. + + Timer +  
+ Ext. No. + Pass Code +  
Busy  
No Answer  
Busy No Answer  
Cancel  
Call Forward - External Calls - Remote Activation  
All Calls  
Busy  
+ Ext. No. + Pass Code + + Dest. No. +  
+ Ext. No. + Pass Code + + Dest. No. +  
+ Dest. No. + + Ext. No. + Pass Code + ꢁꢀ+ Dest. No. +  
+
+
No Answer  
Timer +  
+ Dest. No. + + Ext. No. + Pass Code + + Dest. No. +  
Timer +  
Busy No Answer  
Cancel  
+ Ext. No. + Pass Code +  
Change Pass Code  
Call Forward - System  
Activate  
+ Ext. No. + old Pass Code + + new Pass Code +  
Cancel  
Call Park  
Activate  
+ Orbit Number  
Retrieve  
+ Orbit Number  
System Orbits  
Call Pickup  
Incoming - Group Pickup  
~
Incoming - Directed Terminal  
Pickup  
+ Ext. Number to be picked up  
+ Group Number to be picked up  
+ Ext. Number  
Incoming - Directed Group  
Pickup  
Incoming - Directed Extension  
Pickup  
On hold - Local Retrieve  
40  
Strata CTX DKT3001/2001 Digital Single Line Telephone 01/02  
 
     
Advanced Operation  
Feature Codes  
Table 5  
Feature Access Codes (continued)  
Feature  
Feature Access Code Sequences  
+ Remote Ext. No.  
On hold - Remote Retrieve  
On hold - Outside line  
Retrieve  
+  
on hold  
On hold - Directed Extension  
Retrieve  
+ Ext. No. on hold  
Incoming - Any External Call  
Cancel  
Conferencing - Three Way  
Dialing  
Dial ꢌ  
Dial  
Distinctive Ringing  
+  
+ old Security Code (1~15 digits) + + new Security Code  
(1~15 digits) +  
,
,
or (the ringing selection)  
DISA Security Code - Change  
Do Not Disturb  
Local - On  
Local - Off  
Remote - On  
+ Ext. No. + Pass Code Number+  
+ Ext. No. + Pass Code Number+  
+ Door Lock Number  
Remote - Off  
Door Lock Control  
Door Phone Calling  
Emergency Call  
Flash - Short  
+ Door Phone No.  
Flash - Long  
LCD Language (Change)  
LCR (Outgoing Call)  
Message Waiting (MW)  
Release a received MW  
Retrieve a received MW  
+ Language No.  
Activate MW at another  
Station without Ringing  
+ Ext. no.  
Strata CTX DKT3001/2001 Digital Single Line Telephone 01/02  
41  
 
                   
Advanced Operation  
Feature Codes  
Table 5  
Feature Access Codes (continued)  
Feature  
Feature Access Code Sequences  
Cancel MW at another  
Station without Ringing  
+ Ext. no.  
Messaging - Advisory  
Advisory Message -  
Activation  
+ Message No.  
Advisory Message -  
Cancellation  
Private Network Access Code  
Night Ring Answer  
One Touch Button  
Override  
+ Private Network No.  
Busy, Do Not Disturb  
Executive  
Paging  
Page All Groups  
Page Individual Groups  
+ Group Number  
+ Group Number  
Emergency Page - Individual  
Group  
Emergency Page - All Groups  
Answer Page -  
All Groups  
Answer for External Group  
Page  
+ Zone Number  
Repeat Last Number Dialed  
Single-touch Button  
Speed Dial Register  
Station (00~99)  
+ Index Number (00~99)  
+ Index Number (000~099)  
+ Index Number (100~199)  
+ Index Number (200~299)  
System (000~099)  
System (100~199)  
System (200~299)  
System (300~399)  
+ Index Number (300~399)  
42  
Strata CTX DKT3001/2001 Digital Single Line Telephone 01/02  
 
             
Advanced Operation  
Feature Codes  
Table 5  
Feature Access Codes (continued)  
Feature  
Feature Access Code Sequences  
+ Index Number (400~499)  
System (400~499)  
System (500~599)  
+ Index Number (500~599)  
System (600~699)  
System (700~799)  
Start Application  
+ Index Number (600~699)  
+ Index Number (700~799)  
Substitution of Dial “ ”  
Substitution of Dial ”  
Travelling Class Override  
Enter Code  
Change Code  
+ Index Number + old Code + + new Code +  
+ Ext. Number  
Voice Mail (VM)  
Direct Transfer to Voice Mail  
Volume Control - Beep  
Volume Control - Ringing  
Strata CTX DKT3001/2001 Digital Single Line Telephone 01/02  
43  
 
       
Advanced Operation  
LED Indicator Details  
LED Indicator Details  
Each line and feature button has a LED next to it which indicates the status of the line  
or feature associated with the button. Line LEDs light and flash at varying rates to  
indicate call status (see Table 6).  
Table 6  
LED Indicators  
Your Station (Green for  
DKT3001, Red for DKT2001)  
Other Station (Red)  
LED  
Interval Rates  
Extension In-Use  
(access outside line)  
2 seconds on, 1/8 second off  
1/8 second On/Off  
steady  
Incoming Call  
(while ringing)  
1 second on at 10 pulses/second —  
1 second Off  
one second On/Off  
1/2 second On/Off  
4 pulses/second for 1/8 second On/  
Off  
Hold (outside line)  
Hold Consultation  
(during consultation/transfer to another 10 pulses/second  
station)  
steady  
steady  
flashes  
Hold Exclusive (outside line)  
10 pulses/second  
Hold Recall  
(when held call recalls your idle  
station)  
1 second at 2 pulses/second,  
1 second at 10 pulses/second  
1 second at 2 pulses/second,  
1 second at 10 pulses/second  
Hold Exclusive Recall  
steady  
Internal Call  
(while station ringing)  
Your extension button flashes 10  
pulses/second1 second Off  
[SDN] red flashing or  
green ringing  
Busy Station Transfer  
(outside call transferred to your busy  
station from a designated station or AA)  
3/4 second on, 1/8 second  
Off  
4 pulses/second, 1/8 second On/Off  
After disconnecting first call...  
10 pulses/second  
10 pulses/second  
2 pulses/second  
steady  
Conference  
44  
Strata CTX DKT3001/2001 Digital Single Line Telephone 01/02  
 
     
DSS Console  
4
This chapter provides an overview of the optional Direct Station Selection (DSS)  
Console and describes the features buttons and their associated LEDs. The DSS  
Console adds 60 line/feature buttons to a digital telephone. It is available for system  
operators who do not have an attendant console.  
Theres a 3000-series and 2000-series model DSS Console and each one can be used  
interchangeably with a DKT3001 or DKT2001 telephone.  
Strata CTX DKT3001/2001 Digital Single Line Telephone 01/02  
45  
 
   
DSS Console  
Overview  
Overview  
The Direct Station Selection (DSS) console operates alongside of a digital telephone  
to provide 60 additional buttons.  
An example of the DDSS3060 is shown below. The DDSS2060 (not shown) looks  
similar and has the same button/LED functions.  
The buttons can be programmed as DSS,  
outside Line, All Call Page, Night  
Transfer buttons, and Station or System  
Speed Dial buttons. LEDs on the DSS  
light or flash red or green, depending on  
209  
208  
207  
206  
205  
204  
203  
202  
201  
200  
219  
218  
217  
216  
215  
214  
213  
212  
211  
210  
229  
228  
227  
226  
225  
224  
223  
221  
221  
220  
239  
238  
237  
236  
235  
234  
233  
232  
231  
230  
249  
248  
247  
246  
245  
244  
243  
242  
241  
240  
NT  
AC  
the status.  
Note Button numbers in the above  
257  
256  
255  
254  
253  
252  
251  
250  
figure are examples only.  
DSS Button  
Each DSS button is associated with a  
particular station in your telephone  
system. It can be used to transfer an  
outside call to the associated station or to  
make a direct call to the associated  
station.  
2039  
The DSS LED lights steady red when the station associated with the DSS button is  
ringing, busy on a call, or when the associated station is idle, but all appearances of the  
stations extensions are busy or in-use by other stations. When the associated DSS  
button is in the Do Not Disturb mode, the LED blinks red at a slow rate.  
DSS buttons cannot call station Phantom extension numbers, Distributed Hunt Group  
Directory Numbers, or ACD Groups. DSS buttons may be configured as One Touch  
Buttons that may be programmed to call these destinations.  
46  
Strata CTX DKT3001/2001 Digital Single Line Telephone 01/02  
 
   
DSS Console  
DSS Button  
Features  
The LED color indications described in these feature descriptions apply specifically to  
the DSS Console model DDSS3060. Flash conditions described here apply to all DSS  
console models.  
Calling a Station  
To call a stations extension from a DSS console, press the DSS associated with the  
station.  
A station call with a DSS Button can be made on-hook or off-hook, and with Voice  
First or Tone signaling. After pressing the button, treat the call like any other  
station call made from a digital telephone.  
DSS LEDs indicate whether the associated station is idle or busy. The LED is  
steady red if the station is busy or ringing, and is not lit if idle. If all the stations  
PDN buttons are being used by other stations, the DSS LED of the station is lit  
steady red, but the station may be idle. If the station is in the Do Not Disturb mode,  
its DSS LED lights blinking red.  
Transfer to an Idle Station  
You can transfer internal or outside calls to an idle station from a DSS console.  
To transfer a call to an idle station  
1. Press the DSS button corresponding to the station to be called.  
The call is placed automatically on hold. The Line LED flashes at double the on-  
hold rate, and the DSS LED flashes green. You hear a single ring tone. (If using the  
Tone signaling mode, you hear successive ring tones.)  
2. Announce the call.  
With Tone signaling, you would have to wait for the called station to answer before  
announcing the call.  
3. Hang up.  
The call rings the called station when you hang up. While the called station is  
ringing, the DSS LED is steady red, and the Line LED flashes at the on-hold rate.  
Strata CTX DKT3001/2001 Digital Single Line Telephone 01/02  
47  
 
     
DSS Console  
DSS Button  
When the called station answers the call, the DSS LED stays steady red, and the  
Line LED becomes steady red.  
4. If the station does not answer before a period set in system programming, the call  
recalls your station.  
Call Transfer with Camp-on  
You can transfer a call to a busy station from a DSS console. Use the DSS to transfer  
the call, even though the DSS LED associated with the station you are transferring  
tois red.  
To transfer call to a busy station  
1. Press DSS corresponding to the busy station to be called.  
You may hear a busy tone. The original caller is placed automatically on hold. The  
Line LED flashes at double the on-hold rate, and the DSS LED remains steady red.  
2. Hang up.  
The call rings the called station once with the camp-on tone. While the called  
station is receiving this tone, the Line LED flashes green (on-hold rate) or if you  
are on a extension button, it goes idle. The DSS LED remains steady red.  
When the called station answers the transferred call, the Line LED becomes steady  
red. The DSS LED remains steady red.  
Note If the busy station is in the Do Not Disturb mode, the call will not transfer, but  
will recall your telephone immediately.  
If the call is not answered after a specified Recall time set in system programming,  
camp-on is cancelled and the transferred call rings back.  
Call Answering (Outside Line)  
If your DSS console is equipped with a /LQH button, you can answer outside line calls  
from the DSS console as you would from a digital telephone.  
To answer an incoming outside line call to a DSS Console  
Press the flashing /LQH.  
48  
Strata CTX DKT3001/2001 Digital Single Line Telephone 01/02  
 
       
DSS Console  
DSS Button  
Speed Dial  
Your DADM or DSS console may be equipped with 6' (Speed Dial) buttons that can  
be programmed to dial telephone numbers or to access features. 6' buttons on the  
Paging  
You can make an announcement page to a group of station telephone speakers selected  
in system programming with $OOꢀ&DOOꢀ3DJH on the DSS console. 6' (if  
programmed) on either the DSS console can be used for page announcements. See  
All Call Pageon page 34.  
Call Forward Override (DSS Override)  
Either the DSS buttons on your DSS console or the associated telephone can be set in  
system programming to ring stations that are in the Call Forward mode, instead of  
being forwarded. Usually the consoles telephone is the unit activated to perform this  
function. Among other applications, this feature can be used to notify a person who  
forgets to deactivate the Call Forward feature after returning to the office.  
To override call forward with the consoles associated telephone  
1. Press &QIꢇ7UQ or extension button.  
2. Dial the station number set for call forward.  
Make the call as you would from any other station. This procedure assumes your  
station has a typical program setting.  
To override call forward with your DSS Console  
Press the station DSS button set for Call Forward.  
Night Transfer  
Press 1LJKWꢀ7UDQVIHU to toggle night transfer On/Off.  
Strata CTX DKT3001/2001 Digital Single Line Telephone 01/02  
49  
 
               
DSS Console  
DSS Button  
50  
Strata CTX DKT3001/2001 Digital Single Line Telephone 01/02  
 
Centrex Application  
Your system may be equipped with the Centrex Application, which enhances its  
feature capability when installed behind a Centrex or PBX system.Your telephone  
may have access to one or more of the enhanced Centrex features listed below:  
Flexible Directory Numbering  
A stations extension can be three or four digits. It is, therefore, possible to match a  
stations extension and Centrex line extension number. Dial the entire station number  
when indicated.  
Note Some access code numbers may have been changed to avoid system numbering  
plan conflicts.  
Centrex Feature Buttons  
You can access some Centrex features by pressing a pre-programmed flexible button  
on your telephone, instead of dialing a Centrex access code. The Centrex access code,  
including the necessary flash and/or pause sequence, is activated when the button is  
pressed. See your Centrex or PBX operations manual for specific details.  
Ringing Repeat  
The distinctive ring patterns available in your Centrex system are automatically  
repeated with your digital telephone, enabling you to answer appropriately for either  
outside, inside or callback calls.  
Strata CTX DKT3001/2001 Digital Single Line Telephone 01/02  
51  
 
               
Centrex Application  
Delayed Ringing  
Delayed Ringing  
Outside line or Centrex line(s) can be programmed for a 12-second and/or 24-second  
ring delay at stations to permit alternate answering conditions. Answer the line when  
your telephone is ringing.  
52  
Strata CTX DKT3001/2001 Digital Single Line Telephone 01/02  
 
   
Index  
volume control, 3  
A
about this book  
conventions, vi  
access codes, 39  
related documents, vi  
access codes, 39  
account code, 39  
calls, 15  
any call, 20  
definitions, 20  
pass code, 22  
forced account codes (verified/non-  
verified), 15  
station, 20  
system, 20, 40  
call forward override, 49  
call hold, 3, 12  
advisory messaging, 42  
all call page, 34  
answering a call, 7  
attendant console, 39  
automatic  
orbits, 24  
call pickup, 25, 40  
call waiting, 26  
busy redial, 39  
callback, 18  
callback cancel, 39  
application, 51  
feature buttons, 51  
change pass code, 22  
&QIꢇ7UQ, 3  
CO line queuing (see automatic callback)  
conference, 41  
calls, 10  
B
background music (BGM), 19, 39  
busy override, 31  
buttons, 2  
&QIꢇ7UQ, 3  
extension, vi  
+ROG, 3  
/LQH, 3  
0VJ, 3  
hold, 12  
voice mail, 11  
Strata CTX DKT3001/DKT2001 Digital Single Line Telephone 01/02  
53  
 
 
Index  
D ~ O  
D
delayed ringing, 52  
direct inward system access (see DISA)  
DISA  
security code, 41  
DKT2000-series telephones, 1  
DKT2001, 4  
DKT3001, 2  
do not disturb, 28, 41  
override, 32  
hot dialing, 6  
language changes, 41  
LCR  
dialing out, 41  
LED indicators, 44  
door lock, 29  
control, 41  
door phone, 30  
message waiting, 41  
light on another telephone, 8  
messaging  
advisory, 42  
calling, 41  
DSS  
answering outside line, 48  
call transfer with camp-on, 48  
DSS console, 45  
DSS override, 49  
Msg button/LED, 7  
E
night ring answer, 42  
night transfer, 49  
emergency  
call, 41  
page, 34  
exclusive hold, 12  
executive override, 32  
extension number, vi  
override  
access codes, 42  
busy, 31  
call forward or DSS, 49  
do not disturb, 32  
executive, 32  
F
feature access codes, 39  
flash, 41  
privacy, 33  
flexible directory numbering, 51  
forced account codes (verified/non-  
verified), 15  
travelling class, 43  
override calls, 31  
G
group pickup, 25  
54  
Strata CTX DKT3001/DKT2001 Digital Single Line Telephone 01/02  
 
Index  
P ~ V  
P
paging, 25, 33, 49  
access codes, 42  
pass code, 22  
pick up group calls, 25  
privacy, 35  
override, 33  
private network access, 42  
R
repeat last number dialed, 42  
ringing repeat, 51  
S
signaling  
tone, 5, 6  
voice first, 6  
SLT, v  
speed dial, 35, 49  
access codes, 42  
start application, 43  
T
tone signaling, 5, 6  
transfer calls, 3  
travelling class override, 43  
two (tandem) CO line connection, 11  
V
voice first signaling, 6  
voice mail  
access codes, 43  
conference, 11  
direct transfer, 38  
volume, 3, 4, 43  
voluntary account codes (verified/non-  
verified), 16  
Strata CTX DKT3001/DKT2001 Digital Single Line Telephone 01/02  
55  
 

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