This product contains software copyright © 2012 TiVo Inc. All rights reserved.
TiVo Stream Limited Warranty
Safety Instructions
Limited Warranty
Your use of this product is subject to TiVo's Service Agreement and Privacy Policy, visit
Save These Safety Instructions.
TiVo Stream
90 Days Free Parts and Labor
Before you begin
Make sure all your equipment is turned off and the TiVo Stream is unplugged.
TiVo and the TiVo logo are trademarks or registered trademarks of TiVo Inc. or its
subsidiaries, 2160 Gold Street, P.O. Box 2160, Alviso, CA 95002-2160.
WHO IS COVERED?
The Stream is not designed to support any load. Do not place anything on top of the Stream. To ensure proper function,
make sure the air vents are not blocked.
You must have proof of purchase to receive warranty service. A sales receipt or other document showing that you
purchased the product is considered proof of purchase.
This product is for use only with listed ITE (Information Technology Equipment).
™
WHAT IS COVERED?
CableCARD is a trademark of Cable Television Laboratories, Inc.
Safety information
TiVo has the TiVo Stream manufactured from parts and components that are new or equivalent to new in accordance
with industry-standard practices. TiVo warrants that the Stream will be free from defects in materials and
workmanship during the limited warranty period described herein. The limited warranty coverage begins the day you
purchase the product as further described in the following text. For 90 days from the purchase date, the Stream will be
replaced with a repaired, renewed or comparable product (whichever is deemed necessary by TiVo) if it becomes
defective or inoperative. This exchange is done without charge to you for parts and labor (except applicable taxes, if
any). You will be responsible for the cost of shipping. From 90 days to 1 year from the date of purchase, your Stream
will be replaced with a repaired, renewed, or comparable product (whichever is deemed necessary by TiVo) if it
becomes defective or inoperative. You will be responsible for all labor and shipping costs. Contact Customer Support at
1-877-367-8486 (1-877-FOR-TIVO) to obtain your cost (labor costs) for exchange.
iPad, iPhone, and iPod touch are registered trademarks of Apple Inc., registered in the
U.S. App Store is a service mark of Apple Inc.
This product was designed and manufactured to meet strict quality and safety standards. There are, however, some
installation and operation precautions of which you should be particularly aware. Please read these instructions before
operating the equipment and save them for future reference.
MoCA is a registered trademark of Multimedia over Coax Alliance in the U.S. and other
countries.
1. Read Instructions — All the safety and operating instructions should be read and understood before the appliance
is operated.
2. Retain Instructions — The safety and operating instructions should be retained for future reference.
3. Heed Warnings — All warnings on the appliance and in the operating instructions should be followed.
4. Follow Instructions — All operating and use instructions should be followed.
This product contains open source software. Notices and licenses are provided in the
TiVo app on your tablet or mobile phone and at tivo.com/linux, and are incorporated
herein by reference.
5. Water and Moisture — The appliance should not be used near water - for example, near a bathtub, washbowl,
kitchen sink, laundry tub, in a wet basement, near a swimming pool, etc.
WHAT IS EXCLUDED?
For open source software included in this product in executable form, if required by the
applicable open source license, you may obtain a copy of the corresponding source code
at any time during the period required by sending a money order or check for US$10 to:
TiVo Inc., 2160 Gold Street, Alviso, CA 95002, attn: Legal Department. TiVo also makes
source code available at tivo.com/linux.
Your warranty does not cover:
6. An appliance and cart combination should be moved with care. Quick stops, excessive force, and uneven surfaces
may cause the appliance and cart combination to overturn.
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Labor charges for installation or setup of the product.
Any taxes imposed on TiVo for units replaced or repaired under this warranty.
Installation, performance of, or repair of: audio/video cabling, telephone line, or accessory attachments used
with the product.
7. Tilt/Stability — All televisions must comply with recommended international global safety standards for tilt and
stability properties of their cabinet design. Do not compromise these design standards by applying excessive pull
force to the front, or top, of the cabinet, which could ultimately overturn the product. Also, do not endanger
yourself, or children, by placing electronic equipment/toys on top of the cabinet. Such items could unexpectedly
fall from the top of the set and cause product damage and/or personal injury.
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Product replacement because of misuse, accident, lightning damage, unauthorized repair, or other cause not
within the control of TiVo Inc. Please note that removing the cover of the Stream for any reason voids the
warranty.
Manufactured under license from Dolby Laboratories. Dolby and
the double-D symbol are trademarks of Dolby Laboratories.
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Reception transmission problems caused by signal conditions, telephone line, or cable or antenna systems
outside the unit.
Damages to, or viruses that may infect your Stream or other devices arising from the use of unauthorized
third party devices in connection with your Stream.
Incidental or consequential damages resulting from the product. (Some states do not allow the exclusion of
incidental or consequential damages, so the above exclusion may not apply to you.)
A product that has been modified or adapted to enable it to operate in any country other than the country for
which it was designed, damaged by these modifications.
8. Ventilation — The appliance should be situated so that its location or position does not interfere with its proper
ventilation. For example, the appliance should not be situated on a bed, sofa, rug, or similar surface that may
block the ventilation openings; or, placed in a built-in installation, such as a bookcase or cabinet that may impede
the flow of air through the ventilation openings.
Any use of this product in any manner other than personal use that complies with the
MPEG-2 standard for encoding video information for packaged media is expressly
prohibited without a license under applicable patents in the MPEG-2 patent portfolio,
which license is available from MPEG LA, LLC, 6312 S. Fiddlers Green Circle, Suite 400E,
Greenwood Village, Colorado 80111 U.S.A.
9. Heat — The appliance should be situated away from heat sources such as radiators, heat registers, stoves, or
other appliances (including amplifiers) that produce heat.
10. Power Cord Protection — Power supply cords should be routed so that they are not likely to be walked on or
pinched by items placed upon or against them, paying particular attention to cords and plugs, convenience
receptacles, and the point where they exit from the appliance.
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A product used for commercial or institutional purposes.
Access connections (telephone or broadband), including charges from your communications provider.
MAKE SURE YOU KEEP...
11. Object and Liquid Entry — Never push objects of any kind into this product through cabinet slots, as they may
touch dangerous voltage points or short the parts, resulting in the risk of fire or electric shock. Never spill liquid of
any kind on this product.
Please keep your sales receipt or other document showing proof of purchase. Attach it to this guide and keep both
nearby. Also keep the original box and packing material in case you need to return your product.
12. Damage Requiring Service — The appliance should be serviced by qualified service personnel when:
A. the power supply cord or plug is damaged or frayed;
BEFORE YOU REQUEST WARRANTY SERVICE
Please follow the troubleshooting advice in the TiVo app before calling Customer Support. Following the troubleshooting
tips contained therein may save you a call to Customer Support.
B. liquid has spilled into the product;
C. the product has been exposed to rain or water;
TO GET WARRANTY SERVICE...
D. the product does not operate normally when you follow the operating instructions (adjust only those controls
that are discussed in this guide, as improper adjustment of other controls may result in damage, often
requiring extensive work by a qualified technician to restore the product to normal performance);
If you believe the product is defective, contact Customer Support at 1-877-367-8486. A representative will go through
a diagnostic checklist with you. If it is determined that the product needs to be exchanged, you will receive a return
authorization number. The representative will give you complete shipping details.
E. the product has been dropped or the cabinet damaged;
F. the product exhibits a distinct change in performance.
TO GET OUT-OF-WARRANTY SERVICE...
Out-of-warranty service can be obtained at a nominal cost for replacement and handling. To obtain out-of-warranty
service contact Customer Support at 1-877-367-8486 to obtain the cost of out-of-warranty exchange for your product.
13. Servicing — The user should not attempt service to the appliance beyond that described in the Troubleshooting
section of this guide. All other servicing should be referred to qualified service personnel.
All implied warranties, including implied warranties of merchantability and fitness for a particular purpose, are limited
in duration to the duration of this express warranty. Some states do not allow limitations on how long an implied
warranty lasts, so the above limitation may not apply to you.
14. Cleaning — Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol
cleaners; use a damp cloth for cleaning. If the product comes in contact with any liquid, unplug the power cord
and let the unit dry thoroughly before plugging it back in.
This warranty gives you specific legal rights. You may have other rights which vary from state to state (or jurisdiction to
jurisdiction). TIVO’S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN THE TIVO STREAM IS LIMITED TO REPAIR
AND REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE
STREAM, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF AND ALL CONDITIONS OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD SET
FORTH ABOVE AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER SUCH PERIOD. Some states
(or jurisdictions) do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply
to you.
15. Power Source — This product should be operated only from the type of power source indicated on the marking
label or in this guide. If you are not sure of the type of power supply to your home, consult your dealer or local
power company.
16. Overloaded Power Outlets — do not overload wall outlets and extension cords, as this can result in the risk of fire
or electric shock.
17. Electric Shock — To reduce the risk of electric shock, do not disassemble this product. Take it to a qualified
service person when service or repair work is required. Opening or removing covers may expose you to
dangerous voltage or other risks. Incorrect reassembly can cause electric shock when this product is
subsequently used.
TIVO DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS LIMITED WARRANTY OR LIABILITY FOR
INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT
BEING AVAILABLE FOR USE OR FOR LOST DATA. Some states do not allow the exclusion of incidental or consequential
damages, so the above exclusion may not apply to you.
FCC statement to the user
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of
the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation.
Installation
& Setup
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© 2012 TiVo Inc.
SDOC-00133-001 A3
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