Nortel Networks Telephone P0609347 02 User Manual

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Analog Telephone

User Guide

Part No. P0609347 02

08 April 2005

Analog Telephone User Guide

This guide explains how to make and answer calls and how to access features on analog

telephones.

Features described in this guide are for analog telephones with a LINK or FLASH button.

Note: Analog telephones in Europe or Australia will have a RECALL button instead of a LINK or

FLASH button.

If your telephone does not have a LINK, FLASH or RECALL button, you must use the Hook

Switch (located under the handset). The Hook Switch must be pressed for approximately one

half of one second.

If your telephone does not have a • or £ button, you must use dialpad numbers. To indicate a

• enter the number ⁄. To indicate a £ enter the number ‹.

Making and answering calls

Making external 1. Lift the handset.

calls

2.Dial the external code (or line pool code) to access an external line.

3. Dial the telephone number.

Contact your system administrator to confirm what external code or line

pool code to use on your telephone.

Making internal 1. Lift the handset.

calls

2.Dial the extension number.

Contact your system administrator for a list of extension numbers.

Answering calls Lift the handset to answer a call when your telephone rings.

Making or

answering a

second call

You can have two calls active at the same time. Use LINK ¤ to switch

between calls.

To answer a second call while on another call

Press LINK ¤ to answer the second call.The first call is automatically put

on hold.

To hold a call and make a second call

Press LINK ¤ to put the first call on hold and dial the telephone number

of the second call.

Call Display Information

Depending on the system hardware/software configuration, Call Display information (CLID) for

incoming external calls can be viewed on analog display telephones. Your system administrator

must enable the CLID feature for your telephone in system programming.

The name and number of an external caller appears on the telephone display after the first ring.

Note: Not all analog display telephones are capable of showing name and number information.

Contact your system administrator for more information on Call Display capabilities for your

telephone.

User Guide

Analog Telephone User Guide

Message Waiting Indication (MWI)

Depending on the system hardware/software configuration, visual or audible signalling for

Message Waiting Indication (MWI) is available for analog telephones.

There are two MWI types: Stutter Dial Tone and Lamp Indication. Your system administrator

determines which MWI type is assigned to your telephone in system programming.

Stutter Dial Tone Lift the handset. You will hear a stuttered dial tone when you have a

message waiting.

Lamp Indication

Cancel MWI

The indictor lamp on your telephone lights up when you have a message

waiting.

To turn off Stutter Dial Tone or Lamp Indication at your telephone:

Press LINK £ﬂﬁ or reply (listen) to your new messages.

Replying to messages

You can receive internal and external messages.

•

Internal messages are sent from a designated direct-dial telephone or an internal voice

message center on your system.

•

External messages are sent from a remote voice message center outside your system.

Contact your system administrator to confirm your mailbox privileges on an internal or remote

voice message center.

Replying to internal Do one of the following:

messages

•

Press LINK •ﬂﬁ to be automatically connected to the internal

message sender.

If you have more than one message waiting, you are connected to

the first message that was received.

•

Dial the extension for the internal voice message center. Enter your

mailbox number and password and press £. Follow the voice

prompts to access your messages.

Contact your system administrator for the extension number of the

internal voice message center.

For more information on internal voice messaging features, refer to

“Voice Messaging - Internal” on page 8.

•

Dial the single digit access code for the designated direct-dial

telephone to retrieve your messages.

Contact your system administrator for the single digit access code.

Replying to external Do the following:

messages

•

Place a call to the remote voice message center to retrieve your

messages.

Contact your system administrator for the telephone number of the

remote voice message center.

P0609347 02

Analog Telephone User Guide

Feature List

Use this list to review all available features for your telephone.

Call Forward

Call Park

LINK •›

Cancel: LINK £›

Directs your calls to another telephone connected to your system. Press

LINK •› followed by the extension number of the telephone to receive the

forwarded calls.

LINK •‡›

Parks the call on hold and allows it to be retrieved from any other telephone

within the system. When the call park is successful, you hear a confirmation

tone and the call is parked on the highest numbered park code in the system.

If call park is unsuccessful, you hear an error tone and remain connected with

the call.

To retrieve a parked call: Lift the handset and dial the retrieval code.

Contact system administrator for a list of park codes.

Call Pickup,

directed

LINK •‡ﬂ and the extension number of the ringing telephone.

Allows you to answer any ringing telephone in your system.

Call Pickup,

group

LINK •‡ﬁ

Allows you to answer any ringing telephone within your pickup group.

Call Queuing

LINK •°‚⁄

Allows you to answer the next call. If more than one call is waiting, priority is

given to incoming external calls over callback, camped, or transferred calls.

Camp-on

LINK •°¤ and the extension number

Allows you to re-route a call to another telephone even if all its lines are busy.

User Guide

Analog Telephone User Guide

Conference

LINK •‹

Allows you to establish a three-way conference between yourself, one

external call and one internal call, or two internal calls. Line pool access

allows you to establish a conference between yourself and two external calls.

To establish a conference:

1. Make or answer the first call.

2. Press LINK ¤. The first call is automatically put on hold.

3. Make or answer the second call.

4. Press LINK •‹ to complete the conference.

Note: If the second call is busy, replace the handset and LINK ¤ to return to

the first call.

Conference

To put a conference on hold:

continued

Press LINK ¤.The other two callers can still talk to each other.

To return to the conference call: Press LINK ¤ again.

To split a conference:

1. Press LINK £‹. This allows you to put one caller on hold and to consult

with the other caller.

2. Press LINK ¤ to alternate between callers.

To re-establish the conference: Press LINK •‹.

To disconnect one party:

1. Press LINK £‹. This allows you to put one caller on hold.

2. Press LINK ¤ to alternate between callers.

To end a call: Finish your conversion then replace the handset.

To retrieve the held call: Press LINK ¤.

Hold Call-

Exclusive

LINK •‡·

Allows you to place an active call on hold and prevents it from being picked

up from other telephones.

Hold Call-

Public

LINK ¤

Allows you to place an active call on hold and allows it to be picked up from

other telephones.

Last Number

Redial

LINK • ﬁ

Automatically dials the last external telephone number you dialed.

P0609347 02

Analog Telephone User Guide

Page

Contact your system administrator for a list of page zones

Internal page

LINK •ﬂ ⁄ and zone (0 to 6)

Make a page announcement to all, or to a specific group of telephones,

through the telephone speakers. Zone 0 pages all zones.

External page

LINK •ﬂ ¤

Make a page announcement through an external loudspeaker system.

Internal and external page

LINK •ﬂ ‹ and zone (0 to 6)

Make a page announcement through both your telephone speakers and an

external loudspeaker system. Zone 0 pages all zones.

Privacy

Control

LINK •°‹

Prevents another telephone that shares your line from joining your current

call or permits another telephone that shares your line to join in.

Ring Again

LINK •¤

Cancel: LINK £¤

Allows you to monitor a busy or unanswered telephone, or a busy line pool

within your system. When the telephone or line pool becomes available, you

are alerted with one short ring from your telephone.

SavedNumber LINK •ﬂ‡

Redial

Allows you to save an external number to redial later. Enter LINK •ﬂ‡

while you are on a call to save the external number.

To automatically redial the saved number: Lift the handset and press

LINK •ﬂ‡.

Send Message LINK •⁄

Cancel: LINK £⁄

Allows you to send a message to another telephone within your system.

Transfer

LINK •‡‚.

Allows you to send a call to another telephone within your system. To transfer

a call you must have an available internal line.

Transferring a call:

1. Make or answer a call.

2. Press LINK •‡‚.

3.Dial the extension number of the telephone to receive the transfer call.

Replace the handset to complete the transfer.

User Guide

Analog Telephone User Guide

Transfer using announce:

1. Make or answer a call.

2. Press LINK •‡‚.

3.Dial the extension number of the telephone to receive the transfer call.

4.Announce the call to the receiving party.

5.Replace the handset to complete the transfer.

Transfer using conference:

1. Make or answer a call.

2. Press LINK ¤. The call is put on temporary hold.

3.Make a second call.

4. Press LINK • ‹

5.Replace the handset to complete the transfer.

Trunk Answer LINK • ° ‚ ‚

Allows you to pick up a ringing external call on a line that has been placed

into a Ringing Service schedule.

Voice Call

LINK • ﬂﬂ and the extension number

Allows you to make a voice announcement or begin a conversation through

the speaker on a digital telephone without making the other telephone ring.

Voice

LINK • · ° ⁄ and follow the voice prompts

Messaging -

Internal

Allows you to open your mailbox to listen to your messages.

LINK • · ° ‚ and follow the voice prompts

Allows you to record and send a message directly to a mailbox without calling

the extension.

LINK • · ° ›

Allows you to forward calls directly to your mailbox.