®
Intel NetStructure
Host Media Processing
Software Release 1.5 for Linux
Software Installation Guide
August 2005
05-2450-001
Contents
Revision History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
About This Publication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Installation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Installing the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Order of Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Installing the HMP Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Uninstalling the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
HMP Release 1.5 for Linux Software Installation Guide – August 2005
3
Revision History
This revision history summarizes the changes made in each published version of this document.
Document No.
Publication Date
Description of Revisions
05-2450-001
August 2005
Minor editorial changes.
Configuring the System (Activating a License): Step added to mention prompt to run
verification demo.
05-2450-001-01
June 2005
Initial version of document. Much of the information contained in this document was
previously published in the Intel NetStructure Host Media Processing Software
®
Release 1.2 for Linux Installation Guide, document number 05-2354-001.
HMP Release 1.5 for Linux Software Installation Guide — August 2005
4
About This Publication
This preface provides the following information about this document:
• Purpose
Purpose
This publication describes how to install Intel NetStructure® Host Media Processing Software
Release 1.5 for Linux. Information about running a demo to confirm proper installation,
troubleshooting the installation, and uninstalling the software is also included.
Intended Audience
This publication is intended for:
• System Integrators
• Toolkit Developers
• Independent Software Vendors (ISVs)
• Original Equipment Manufacturers (OEMs)
How to Use This Publication
Following are some guidelines for using this publication:
• The complete installation procedure, including prerequisites, system configuration procedures,
and instructions for running the verification demo, is provided in Chapter 2, “Installing the
HMP Release 1.5 for Linux Software Installation Guide — August 2005
5
About This Publication
Related Information
The following documents and web sites provide more information:
• Intel NetStructure Host Media Processing Release 1.5 for Linux License Manager
Administration Guide - This publication describes how to perform the various tasks related to
obtaining, activating, and otherwise working with HMP Software license files and also how to
manually stop and start HMP services.
• Intel NetStructure Host Media Processing Release 1.5 for Linux Release Guide - This
document provides information about the release such as product features, system
requirements, and user documentation.
• Intel NetStructure Host Media Processing Release 1.5 for Linux Release Update - This
document addresses release issues such as known problems and documentation updates.
• For information about Intel NetStructure Host Media Processing products, go to
• For information about Intel® telecom products, go to
6
HMP Release 1.5 for Linux Software Installation Guide — August 2005
1
1.
This chapter provides the following information about installing Intel NetStructure® Host Media
Processing Software Release 1.5 for Linux.
1.1
Major Installation Steps
Following are the major installation steps:
1. Before installing the HMP Software, make sure that the system meets the hardware and
software “System Requirements” as described the HMP Software Release Guide.
2. To install the software, you must have local administrative privileges. Contact your network
administrator to set up administrative privileges as required.
3. Uninstall any existing Intel® Dialogic® system release.
4. Obtain an HMP Software license. You can do this before or after you install the HMP
Software. A verification license supplied with the software will allow you to run the
verification demo to confirm that you have installed the HMP Software properly. However, its
features are limited and you may want to obtain another license. Refer to Section 1.2, “HMP
obtaining and working with licenses is provided in the Intel NetStructure Host Media
Processing Release 1.5 for Linux Administration Guide.
6. Activate an HMP Software license. This is considered a configuration activity and can be done
immediately after installing the software or later if you manually run config.sh. Refer to
7. Start the HMP services. If necessary, use the dlstartscript found in /usr/dialogic/bin.
Note: The system does not need to be rebooted after installing and configuring the software.
However, you must log out and log back in so the environment changes take effect.
8. Optionally run the verification demo to verify proper installation of the HMP Software. Refer
1.2
HMP Licenses
Before you use the HMP Software, you must obtain a license file containing HMP license data. An
HMP license is a file containing authorizations for a combination of call control and media
processing channels. You can obtain a license file either before or after you install the HMP
Software, but you need to obtain a license file before you can proceed with using the HMP
Software.
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Installation Overview
Once you have installed the HMP Software and downloaded a license file1 to your computer, you
must activate the license on the target system using the License Manager. The License Manager
offers both a menu interface and a command line interface (CLI). The Intel NetStructure Host
Media Processing Release 1.5 for Linux Licensing Manager Administration Guide describes how
to obtain and use license files, and the various tasks you can perform with the License Manager.
You can try out the HMP Software with a verification, evaluation, or trial license before you
purchase a permanent, production license from Intel. If a license file is lost or damaged, you can
HMP Software.
Table 1. License Types
Where to get
license?
MAC address
required?
License Type
Features
Expires?
1
Verification
(free)
1 channel for RTP
G.711, Voice, and
Multimedia
no
included with HMP
Software
no - use with any MAC
address
2
Evaluation
(free)
4 channels for all
components
expires in 45
days
available from Web
site
no - use with any MAC
address
3
Trial
any supported
channel component
combination
expires in 45
days
Intel authorized
yes - supply MAC
address when ordering
distributor or account
(free)
4
manager
Purchased
any supported
channel component
combination
no
Intel authorized
distributor or account
manager
yes - supply MAC
address when ordering
Emergency
Replacement
replaces a
“Purchased” license
expires in 14
days
Intel authorized
distributor or account
manager
yes - supply MAC
address when ordering
1. For more information about MAC addresses, refer to the Intel NetStructure Host Media Processing Release 1.5 for Linux
License Manager Administration Guide.
2. A license is supplied with the HMP Software that allows you to run a verification demo. This demo verifies that you have set
up HMP properly. For more information, refer to Section 2.5, “Running the Verification Demo”, on page 15.
For more information, refer to the Intel NetStructure Host Media Processing Release 1.5 for Linux
Licensing Manager Administration Guide.
1. A verification license is installed with the HMP Software, activated and ready to use, but this license
is only intended to be used for verifying that the HMP Software installation was successful (see
8
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2.
nstalling the Software
This chapter provides procedures for installing and licensing Intel NetStructure® Host Media
Processing Software Release 1.5 for Linux. This information is contained in the following sections:
• Running the Verification Demo. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
• Performing a Silent Install. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
2.1
Assumptions and Prerequisites
The following are basic requirements to install and run the HMP software:
• The appropriate version of Red Hat or SuSe Linux must be installed and the system must meet
all the hardware and software “System Requirements” as described in the Intel NetStructure
Host Media Processing Release 1.5 for Linux Release Guide.
• To install the software, you must have local administrative privileges. Contact your network
administrator to set up administrative privileges as required.
• If you have HMP Release 1.2 or any Intel® Dialogic® release on your system, you must
uninstall it. However, if you have an earlier version of HMP 1.5, you do not have to uninstall it.
It will be upgraded when you install the new version.
Note that the HMP software has three install scripts:
• One in the redistributable-runtime directory, which installs runtime components (no header
files)
• One in the sdk directory, which installs header files for application development
• One at the top level which installs both runtime components as well as header files (run this
one to be able to compile your application)
The name of the install script in each level is install.sh.
2.2
Order of Procedures
This section describes the order in which the installation procedures must be performed.
Before you use the HMP Software, you must obtain a license file containing HMP license data.
You can obtain a license before or after you install the HMP Software. A verification license
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Installing the Software
supplied with the software will allow you to run the verification demo to confirm that you have
installed the HMP Software properly. However, its features are limited and you may want to obtain
Intel NetStructure Host Media Processing Release 1.5 for Linux License Manager Administration
Guide.
The basic order of the installation process is as follows:
1. Install the HMP Release 1.5 software as described in Section 2.3, “Installing the HMP
2. Use the License Manager application to configure the system. This consists of activating an
3. Manually start HMP services using dlstart. HMP services will start automatically whenever
you reboot your system.
4. Optionally run the verification demo to verify proper installation of the HMP Software (refer
2.3
Installing the HMP Software
You can install the software directly from the CD, or you can copy the files to any empty directory
on your hard drive to install the packages. The installation process installs the packages in the
proper directories regardless of whether you use the CD or another directory. The following
procedure assumes that you are installing software from the CD.
To install HMP Release 1.5 for Linux software, perform the following
1. Log in to the Linux system as root.
2. Insert CD disc 1 containing the HMP software in the CD-ROM drive. Then, if your system is
not set up to automount the CD-ROM drive when a CD is inserted, enter the following
command to mount the CD to /mnt/cdrom:
mount /mnt/cdrom
For further information about mounting a directory in Linux, see the mounting information in
the /etc/fstab file or the Linux documentation.
3. Change directory to /mnt/cdrom:
cd /mnt/cdrom
4. Enter the following command to start the install script:
./install.sh
The following messages are displayed:
------------------------------------------------------------------------
Installing Intel(R) NetStructure(TM) Host Media Processing Software 1.5
Redistributable Runtime for Linux
Initializing install, please wait .......
10
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Installing the Software
========================================================================
Intel ® NetStructure ™ Host Media Processing Software 1.5
Redistributable Runtime
INSTALLATION
You will now have an opportunity to install software packages.
After the menu is displayed, enter the package number(s) of the desired
packages, separated by a space. Enter A for all packages, Q to quit.
Package dependencies will be automatically resolved during installation. For example,
selecting a single package will automatically install all packages required for that
selection.
Press ENTER to display the menu packages.
5. Press Enter.
The following menu is displayed:
Item
Package Description
---- -------------------------------------------------------------------
1
2
3
Intel(R) NetStructure(TM) Host Media Processing Software (75 MB)
SNMP Component Manager (43 MB)
Documentation (16 MB)
A
Q
Install All (98 MB)
Quit Installation
Enter the packages you wish installed, separated by a space, or [A,a,Q,q]:
6. Enter the numbers or letter that correspond to what you want to install. Unless space or other
considerations dictate that you limit what you install, you can just enter a to install everything.
You will see messages about package installation order, checking for previously installed
packages, checking for sufficient disk space, and installation progress. Then the installation
menu (shown above) will reappear.
7. Enter q to quit and complete the installation process. The following message is displayed:
Do you wish to run config.sh to configure your system [Yn] ?
8. At this point, you have two options:
• Enter y if you already have obtained a license1 or want to use the verification license
supplied with the software. Follow the procedure in Section 2.4, “Configuring the System
• Enter n if you do not want to use the verification license or have not obtained the license
you want. After you have obtained a license, run config.sh(located in
Note: You must run config.sh at least once after installing the software
2.4
Configuring the System (Activating a License)
Configuring the system consists of activating an HMP Software license. You can activate the
verification license supplied with the software or another license you have obtained.
ager Administration Guide.
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Installing the Software
You can configure the HMP system immediately after installing the HMP Software or at some later
time. If you configure the system immediately after installing the software, enter y when asked “Do
you want to run config.sh....” Otherwise, run config.sh(located in /usr/dialogic/bin).
The HMP configuration Main Screen will appear:
===============================================================================
Intel(R) NetStructure(TM) Host Media Processing Software Release 1.5
CONFIGURATION
This is the configuration tool for Host Media Processing Software Release 1.5.
You will be asked to supply information for configuring the software.
Starting ssp_x86Linux_boot:
[ OK ]
Intel(R) NetStructure(TM) Host Media Processing (HMP) software was detected.
Starting HMP-specific configuration...
Press ENTER to continue...
-------------------------------------------------------------------------
1. Press Enter and the following menu will appear:
Please choose one of the following options:
1. View active license file information
2. Activate license file
3. View all license files
4. Display HMP IP address
5. Set user-defined HMP IP address
6. Remove user-defined HMP IP address
7. Exit the program
Select the option by entering the corresponding number:
2. Enter 2 to activate the license file
A menu appears listing all available license files1 plus options to change directory (if the
license files are located in a different directory) or return to the previous menu. Following is an
example of what this might look like.
Note: The only license listed in the example below is the default verification license that is
distributed with the build (1r1v0e0c0s0f1m_ver.xml). However, more licenses could
be listed here. The example also shows the default location for licenses.
Files in directory /usr/dialogic/data:
1: 1r1v0e0c0s0f1m_ver.xml
2: Change directory
3: Return to the previous menu
Enter the number that corresponds to the license you want to activate. You also have the
option to change the directory or return to the previous menu :
1.License file names consist of a sequence of numbers and letters that describe the quantity of
each resource (1r stands for one RTP G.711 port, 1v stands for one voice port, etc.), followed
by an underscore and a three-letter abbreviation for the license type (“ver” stands for verifica-
tion license). For a full explanation of license file names, refer to the Intel NetStructure Host
Media Processing Release 1.5 for Linux License Manager Administration Guide.
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Installing the Software
3. Enter the number that corresponds to the license you want to activate.
Details about the license you selected will appear so you can confirm that you really want to
activate this license. Here is an example of what the details might look like.
Information from the file /usr/dialogic/data/1r1v0e0c0s0f1m_ver.xml :
Serial number :
MAC address :
License type :
Expiration date :
PCD file name :
Feature description : Name - Quantity
Conferencing - 0
VERIFICATION
*****************
Verification
**********
1r1v0e0c0s0f1m_ver.pcd
Enhanced RTP - 0
Multimedia - 1
RTP G.711 - 1
Speech Integration - 0
T.38 Fax Termination - 0
Voice - 1
Do you want to activate this license? [y/n] : y
4. Enter y to activate this license or n to select another one.
If you select y, a message will appear to confirm that the license has been activated.
5. As instructed on the screen, press Enter to continue. The License Manager menu will
reappear.
Note: You must adjust the HMP IP address (License Manager menu choice 5) if you plan to
use a different network card for IP telephony than the licensing network card. Refer to
the Intel NetStructure Host Media Processing Release 1.5 for Linux License Manager
Administration Guide for more details about changing the HMP IP address.
6. If you have activated a license, you can exit from the License Manager menu. If you selected
SNMP Component Manager during the first part of the install, you will get some SNMP-
related prompts. If you did not select SNMP Component Manager, skip the next two steps.
7. The first SNMP-related prompt that appears is the following:
Would you like to configure SNMP on this system (y/n, default=n)?
8. If you don’t want to configure SNMP, enter n and skip to the next step.
If you do want to configure SNMP, enter y. The following information and prompt will appear:
Intel SNMP Agents Configuration Tool
(C)2000-2005 Intel Corp.
You may choose to manually configure all communities and trap sinks(destinations), or you
may select an automatic configuration. If the automatic configuration is chosen, this tool
will create the required 'admin' community and prompt you to enter trap sinks. Selecting
the manual configuration allows you to easily create custom communities and configure trap
sinks. If the 'admin' community does not exist yet, it may be created the same way as
other communities using the manual configuration. Note, the 'admin' community MUST be
assigned read-write priviledges or else abnormal behavior will occur when the Intel SNMP
Agents are loaded.
Would you like to proceed with automatic configuration? (no will select manual
configuration) (y)es or (n)o?
Enter y for automatic configuration or n for the opportunity to perform manual configuration
as described in the on-screen text shown above. If you enter y, the following will appear:
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Installing the Software
This tool will attempt to automatically make changes to /usr/share/snmpd.conf.
A backup copy will be created as /usr/share/snmp/snmpd.conf.backup.
The automatic configuration contains the following access parameters:
o
o
read-write access on localhost for community admin
read-only access for all external hosts for community dialogic
The following prompts will appear:
Proceed (y)es or (n)o?
If you answer y the following prompt appears:
Configure trap sink(destination) (y)es or (n)o?
Respond y or n. When you have completed configuration, the following messages will appear:
Configuration finished
To change the Intel SNMP Agent configuration later,
use '/usr/dialogic/bin/dlgcsnmpconf'
Changes made with this tool will not take effect until the
Intel SNMP agents have been restarted. It is recommended
that the following command-line be used to restart the agents:
/etc/init.d/dlgcsnmpd restart
9. Once license activation and configuration are complete, you will be prompted to run the
verification demo. This step is optional, but recommended. For details, refer to Section 2.5,
10. Next you will see a prompt asking if you want to install the software development kit (SDK).
Enter n if you don’t want to install the software development kit or y if you do want to install
it. If you choose to install it, you will see some messages during the install process, followed
by this message if the installation was successful:
Installation of Intel(R) NetStructure(TM) Host Media Processing Software 1.5
Software Development Kit for Linux was successful.
11. After installing the HMP Release 1.5 software, it is not necessary to reboot the system.
However, you must set the environment variables after installing the software. To set the
environment variables, enter:
source /etc/profile.d/ct_intel.sh
or, alternatively: log out and then log in.
12. Now that you have installed the software, you will just need to start the HMP services using
the dlstartscript found in /usr/dialogic/bin.
Note: The HMP services will be started automatically whenever you reboot your system. To
stop and restart HMP services, use the dlstopand dlstartscripts found in
/usr/dialogic/bin.
At this point, you can optionally do the following:
• Run a demo that will verify that you have set up the HMP Software properly. Refer to
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Installing the Software
2.5
Running the Verification Demo
If you would like to verify that you have set up the HMP Software properly, you can run the
verification demo. This demo simply makes an IP call using SIP to let you know that the
installation and configuration were successful.
Note: This step is optional, but recommended.
To run the verification demo, perform the following:
1. Run dlstart.
2. Change into the directory containing the verification demo or set it as the working directory:
/usr/dialogic/demos/Verification/VerificationDemo/Release.
3. Run the demo using the files in /usr/dialogic/demos/Verification/VerificationDemo/Release.
When you run the demo, you will see output like the following:
Welcome to the HMP Demonstration Program
The purpose of this demo is to establish a basic level
of functionality after installing and configuring the
Intel(R) NetStructure(TM) Host Media Processing Software.
This application will perform some sanity checking and
then wait for a Voice Over Internet Protocol (VOIP) call
to be placed into the system using a SIP or H.323 VOIP
phone configured to use the G.711 codec. After connecting
a message prompt will be played out to the calling party.
Press ENTER to continue.....
Checking that the HMP service is running.......
Getting the host IP address for eth0.....
Opening Prompt File........
Opening Voice Device.......
Opening Global Call IP Device.......
Starting the Global Call subsystem.....
The system is initialized and ready for a call.
Place a SIP or H.323 call to the IP address of eth0
If you need to restart HMP services, you will need to be root and use the following command
sequence:
dlstop;dlstart
An example of output from the dlstartcommand follows.
Note: This output will vary depending on the license you have enabled.
% dlstart
STARTING INTEL DIALOGIC SERVICES
Starting CORBA Event Server:
Starting CORBA Name Server
Starting Error Logger:
Starting Device Mapper:
Starting Timeslot Doler:
[ OK ]
[ OK ]
[ OK ]
[ OK ]
[ OK ]
Starting Intel(R) NetStructure(TM) DM-family board(s).
CHEETAHSTART: Removing temp files.
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Installing the Software
CHEETAHSTART: Building shared memory.
CHEETAHSTART: Done.
Starting ssp_x86Linux_boot:
[ OK ]
Starting Intel(R) NetStructure(TM) DM-family board(s) download phase.
Configuring and downloading board succeeded boardNumber=1
TBASSIGN: Board: 1 TDM Bus type and speed configured
REGVOX: Adding DM3 Devices ...
REGVOX: Adding DM3 Devices Done
Starting Telephony System Monitor :
Starting Clocking Server :
Starting Clocking Daemon :
[ OK ]
[ OK ]
[ OK ]
Starting fault detection on all boards.
Successfully started fault detection on all boards.
Starting Board Watch :
[ OK ]
STARTING INTEL DIALOGIC SERVICES COMPLETE.
Before you use the HMP Software you must obtain and activate a license. Refer to the Intel
NetStructure Host Media Processing Release 1.5 for Linux License Manager Administration
Guide.
2.6
Performing a Silent Install
Silent installation allows you to predefine the answers that you would normally supply to the setup
program interactively. A silent install is recommended when no user interaction is intended.
Before you begin a silent install, you must meet the prerequisites given in Section 2.1,
steps:
1. To display a list of the package names that can be silently installed, enter the following
command:
./install.sh --silent
The following messages are displayed:
Usage: ./install.sh --silent <PKG1> <PKG2> ... <PKGn>
Valid package selections are:
-------------------------------
DLGChmp
DLGCsnmp
DLGCdocs
ALL
Intel(R) NetStructure(TM) Host Media Processing Software
SNMP Agent Software
Documentation
All available packages
2. Enter the silent install command with the packages you want to install. For example, if you
want to install HMP software and the associated documentation, use the following command:
./install.sh --silent lsb-intel-hmp-hmp lsb-intel-hmp-docs
3. Run config.shat least once after installing the software.
4. Activate an HMP Software license file as described in Chapter 3, “Activating a License” of the
Intel NetStructure Host Media Processing Release 1.5 for Linux License Manager
16
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Installing the Software
Administration Guide. Use the CLI procedure. Additional helpful information in the same
Administration Guide can be found in Chapter 13, “License Manager Command Line
Interface (CLI) Reference” and Chapter 5, “Activating Licenses on Multiple Computers”.
5. After installing the HMP Release 1.5 software, it is not necessary to reboot the system.
However, you must set the environment variables after installing the software. To set the
environment variables, enter:
source /etc/profile.d/ct_intel.sh
or, alternatively: log out and then log in.
At this point, you can optionally do the following:
• Run a demo that will verify that you have set up the HMP Software properly. Refer to
Before you use the HMP Software you must obtain and activate a license. Refer to the Intel
NetStructure Host Media Processing Release 1.5 for Linux License Manager Administration
Guide.
HMP Release 1.5 for Linux Software Installation Guide — August 2005
17
Installing the Software
18
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3
3.
ninstalling the Software
This chapter describes how to uninstall Intel NetStructure® Host Media Processing Software
Release 1.5 for Linux.
To uninstall the HMP Release 1.5 software, follow this procedure:
1. If the HMP service is currently running, close all telephony applications that are currently
running in the system and stop the HMP services. To stop HMP services, use the dlstop
command.
You will see several screen messages scrolling. When the prompt returns, you have stopped
HMP services.
2. Create a backup directory to save your configuration data. From the root, create a backup
directory by entering the command mkdir /backup.
3. Go to the /usr/dialogic/data directory (the default directory for license files) or whatever
directory contains your license files.
4. Using the copy command, cp, copy all instances of the active license file (with all extensions:
.xml .pcd .fcd .config) to the backup directory.
To find out which file is the active license file, you must start the License Manager as follows:
4a. If the system services are started, enter the hmpconfigcommand; if the system services
are stopped, enter the config.shcommand (both are located in the /usr/dialogic/bin
directory) to start the configuration tool.
4b. If you are using config.sh, then once inside the configuration tool, press Enter to start
hmpconfigand display the License Manager main menu.
From the License Manager menu, select option 1 (View active license file information).
Information about the active license file will appear.
5. Using the lscommand, verify that all instances of the active license file (with all extensions)
appear in the backup directory.
6. Run dlguninstall.sh.(located in /usr/dialogic/bin).
You will see a prompt that asks you if you want to back up your data. Since you have already
backed up your license file, you can respond n to this prompt and proceed with the uninstall.
7. You will see messages indicating that the uninstall is stopping the software and removing it.
The uninstall has completed when you see the following message:
The removal of the Intel NetStructure software is complete.
After uninstalling the HMP Release 1.5 software, it is not necessary to reboot the system. However,
you must log out and log in to restore the environment settings.
HMP Release 1.5 for Linux Software Installation Guide — August 2005
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Uninstalling the Software
20
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4
4.
This chapter provides the following information about troubleshooting problems encountered when
installing Intel NetStructure® Host Media Processing Software Release 1.5 for Linux:
• Checking the Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
4.1
Checking the Installation
you can enter the following commands to confirm what has been installed:
1. To check which packages were installed, enter:
rpm -qa lsb-intel-hmp-\*
The names of the installed packages are listed.
See Table 2 for the software packages that are installed for each menu selection, and see
Table 3 for a description of each package.
2. To list the contents of the /usr/dialogic directory, enter:
ls /usr/dialogic
Table 2. Software Packages Installed
Menu Selection
Packages Installed
Intel NetStructure Host Media lsb-intel-hmp-com, lsb-intel-hmp-dmdev, lsb-intel-hmp-hmp, lsb-intel-hmp-
Processing Software
SNMP Component Manager
Documentation
ooc
lsb-intel-hmp-com, lsb-intel-hmp-ooc, lsb-intel-hmp-snmp
lsb-intel-hmp-docs
Install All
lsb-intel-hmp-com, lsb-intel-hmp-dmdev, lsb-intel-hmp-hmp, lsb-intel-hmp-
ooc, lsb-intel-hmp-snmp, lsb-intel-hmp-docs
Table 3. Software Package Descriptions
Package Name
Package Description
lsb-intel-hmp-com
Core Host Software for Linux
lsb-intel-hmp-dmdev
Intel NetStructure on DM3 Architecture Development Software
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Troubleshooting
Table 3. Software Package Descriptions (Continued)
Package Name
Package Description
lsb-intel-hmp-hmp
lsb-intel-hmp-docs
lsb-intel-hmp-ooc
Intel NetStructure Host Media Processing Software
Intel Documentation Package
Orbacus* CORBA Support Package
Note: This is a CORBA support package that is required and runs in the
background.
lsb-intel-hmp-sdk
Intel NetStructure Software Development Kit
SNMP Component Manager
lsb-intel-hmp-snmp
Table 4. File Locations under /usr/dialogic
Directory
Contents
bin
cfg
All Intel Dialogic executables
Configuration related files that can be viewed and modified by users. (Some configuration
files are also in the data directory.)
data
demos
docs
drivers
inc
Contains .pcd, .fcd, and .config files.
Demonstration programs (in separate subdirectories according to the feature)
Documentation
Drivers
Header files (symbolically linked into /usr/include) - exists only when SDK is installed
System startup scripts
init.d
lib
Library files (symbolically linked into /usr/lib)
Log files that should be checked by users
CORBA support package
log
ooc
qscript
sctools
QScript tools. These tools are described in the Diagnostic Guide.
Files for SCbus routing convenience functions
4.2
Understanding the Install Error Messages
This section describes the error messages that can appear during installation. For convenience, the
error messages have been grouped as follows:
• Installation Prerequisites (OS, Kernel, Disk Space)
• Packages/RPMs
• Config.sh
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HMP Release 1.5 for Linux Software Installation Guide — August 2005
Troubleshooting
Installation Prerequisites (OS, Kernel, Disk Space)
Following is a list of error messages and what must be done to correct the error condition. The error
is in bold type and an explanation follows it:
This program requires you to be a Superuser.
Log in as root and re-run the install.
This software requires a kernel upgrade. The current kernel version is [VERSION]. Please
upgrade the kernel to at least version [SUPPORTED_KERNEL].
Upgrade to the requested kernel and rerun the install.
The current kernel version [VERSION] is later than the version currently supported by this
software [SUPPORTED_KERNEL].
Install the supported kernel and rerun the install.
Insufficient free disk space is available on the filesystem containing [DLGCROOT] to install
the selected software. Need 1 MB, but only have [SPACE_AVAILABLE] MB.
You must free up at least 1 MB of disk space before installing the HMP Software.
ERROR: check_diskspace_dlgcroot_filesystem(): number of bytes must be > 0
You must free up at least 1 MB of disk space before installing the HMP Software.
Unable to determine the specific distribution of Linux you are running.
Make sure you are running the distribution of Linux specified in Section 2.1, “Assumptions
Distributions from [OS DISTRIBUTOR] are not supported.
Make sure you are running the distribution of Linux specified in Section 2.1, “Assumptions
[OS DESCRIPTION] is not supported.
Make sure you are running the distribution of Linux specified in Section 2.1, “Assumptions
Unable to determine the OS version
Make sure you are running the distribution of Linux specified in Section 2.1, “Assumptions
Packages/RPMs
Following is a list of error messages and what must be done to correct the error condition. The error
is in bold type and an explanation follows it:
You have selected an invalid package.
Review the list of packages again (in the install menu) and make sure you select one or more of
the packages shown in the menu.
[PKGNM] is obsolete and will be removed
This message lets you know that the install has found an obsolete package and is deleting it.
The following RPM's from a previous release have not yet been updated. Please do so by re-
running install.sh and selecting the appropriate menu items.
A list of the RPMs that need to be updated will appear. Note the RPMs. Re-run install.sh and
select the RPMs in the list.
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Troubleshooting
Invalid Response.
When entering your selection(s) from the install menu, you entered something other than the
valid numbers and letters shown on the menu.
ERROR: Invalid package name [PACKAGE NAME].
You specified an invalid package from the command line (silent install). Check the package
Config.sh
Following is a list of error messages and what must be done to correct the error condition. The error
is in bold type and an explanation follows it:
ERROR: config.sh not found in the current directory.
Go to /usr/dialogic/binand run config.sh.
4.3
Contacting Support
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HMP Release 1.5 for Linux Software Installation Guide — August 2005
Glossary
DHCP: Dynamic Host Configuration Protocol
Dynamic Host Configuration Protocol: A TCP/IP protocol that enables PCs and workstations to get
temporary or permanent IP addresses from centrally-administered servers. DHCP allows a server to dynamically
assign IP addresses to workstations on the fly.
Emergency Replacement License: See HMP Software License for general information. In some situations,
you might need to get an emergency replacement license. For example, if you need to move the HMP application to
a different system due to a hardware failure, you will need an emergency replacement license. To obtain an
emergency replacement license, you must contact the Intel authorized distributor or Intel account manager from
whom you requested the original license. Because this emergency replacement license will expire, a request for a
permanent license to replace it will be placed automatically.
Evaluation License: See HMP Software License for general information. An evaluation license is free, provides
four channels for all feature components, and expires in 45 days. This license is intended to allow you to evaluate
the HMP Software. You do not need to supply a MAC address to get this license
HMP: Host Media Processing
HMP Software License: HMP Software is licensed using an industry-standard model in which a MAC address
is used to node-lock the software to a particular computer. Before you use the HMP Software, you must obtain a
license file1 containing HMP license data. An HMP license is a file containing a combination of call control and
media processing channels. You can obtain a license file either before or after you install the HMP Software, but
you need to obtain a license file before you can proceed with using the HMP Software. The types of licenses are
defined individually: evaluation, purchased, trial, verification, and emergency replacement.
Host Media Processing: Intel NetStructure® Host Media Processing Software performs media processing
tasks on general-purpose servers based on Intel® architecture without the use of specialized hardware. When
installed on a system, the software looks like an Intel® Dialogic® board with DM3 architecture to the customer
application, but all media processing takes place on the host processor.
MAC Address: A unique 48-bit number programmed into each network interface card when it is manufactured.
This number is required when you request a trial or purchased license.
Purchased License: You can request any supported channel component combination and this license does not
expire. You must request this license from an Intel authorized dealer and supply a MAC address.
Simple Network Management Protocol: A a standard IP network mechanism for exchanging management
information between an SNMP agent and an SNMP manager. SNMP was designed to manage routers, switches and
other network devices. SNMP provides an industry standard protocol for fault and monitoring support.
SNMP: Simple Network Management Protocol
1. A verification license is installed with the HMP Software, activated and ready to use, but this license is only
intended to be used for verifying that the HMP Software installation was successful.
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SNMP Agent: The SNMP agent provides remote (or local) monitoring and limited control of Intel NetStructure®
devices over an IP network. The SNMP agent resides on an IP stack and responds to SNMP “gets” and “sets” from
an SNMP manager and the SNMP agent sends SNMP traps.
SNMP Component Manager: The SNMP manager is the management application that monitors and/or
administers a remote system. management application, you must use a third-party product such as HP OpenView*
or any other SNMP-compliant network management application.
Trial License: See HMP Software License for general information. Like an evaluation license, a trial license is
free, expires after a specified time period, and will allow you to try out the HMP Software before you purchase a
license. Unlike an evaluation license, the trial license can be customized. The evaluation license provides four
channels for all feature components, but you can request any supported channel component combination. Because
of this customization, you will need to request this license from an Intel authorized dealer and supply a MAC
address.
Verification License: See HMP Software License for general information. A verification license is installed
with the HMP Software, activated and ready to use, but this license is only intended to be used for verifying that the
HMP Software installation was successful. Verification consists of running a demo.
XML: eXtensible Markup Language – The universal format for structured documents and data.
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HMP Release 1.5 for Linux Software Installation Guide — August 2005
Index
A
K
B
bin 22
L
lib 22
C
license 7
cfg 22
log 22
lsb-intel-hmp-com 21
lsb-intel-hmp-dmdev 21
lsb-intel-hmp-docs 21
lsb-intel-hmp-hmp 21
lsb-intel-hmp-ooc 21
lsb-intel-hmp-snmp 21
D
data 22
demos 22
docs 22
drivers 22
M
E
O
ooc 22
H
P
Host Media Processing (HMP) Software
Q
qscript 22
I
inc 22
init.d 22
R
installation
menu-driven 10
silent 16
S
Intel NetStructure on DM3 Architecture Development
Software 21
sctools 22
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